Assisted Living

Mustang Creek Estates Allen House 3

Name: Public quality & inspection record for Mustang Creek Estates Allen House 3
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

714 Creek Valley Ct, Allen, TX 75002|Reported capacity: 13|Licensed & active

Source: TX HHSC — view official record

Google rating

4.1/5

based on 65 Google reviews

(214) 396-5828 Directions Website

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What this means for your family

Public Google reviewers rate Mustang Creek Estates Allen House 3 highly. Reviewers highlight: compassionate and attentive caregiving staff, strong, hands-on leadership and administration. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

65 public Google reviews available

Families considering Mustang Creek Estates Allen House 3 can expect a highly compassionate environment, with many reviewers praising the leadership of the Executive Director and the attentive, family-like care provided by the staff. While the facility is widely lauded for its cleanliness and warm atmosphere, some families have expressed significant distress regarding annual price increases and one instance of perceived unprofessionalism during a tour.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive caregiving staff
Strong, hands-on leadership and administration
Clean, well-maintained grounds and facilities
Welcoming, home-like atmosphere

Concerns

Frequent annual price increases causing financial stress
Perceived unprofessional behavior by management during tours

Rating Trends

Tap a year to see what changed

Distribution · 31 analyzed

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1With such a small and intimate community of 13 residents, how does the staff ensure that each person's unique daily routine and personal preferences are honored?
2I noticed how much the team values feedback from families; how do you typically incorporate resident or family suggestions into the care plan?
3What kind of social activities or group outings are planned to help the residents stay connected and engaged with each other?
4Could you walk us through the specific protocols the team follows if a resident has a medical emergency during the night?
5How do the caregivers manage medication administration and monitor any changes in a resident's health or mobility?
6What does a typical mealtime look like here, and how much input do residents have regarding their dietary needs?

Personalized based on this facility's data

Key Review Excerpts

“The minute you walk in the door there’s a feeling of home. Meals are being prepared, people are up doing activities and the staff are welcoming.”

Prospective resident's family · 2025★★★★★

“My mother-in-law has been at Mustang Creek for the last few months and is much happier than she ever has been, she lived at her previous facility for seven years and has never had personalized Customer Service like she has at Mustang Creek!”

Long-term resident's family · 2024★★★★★

Source: 31 Google reviews in the current analysis set; Google reports 65 total

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total

4deficiencies

Key Findings

The most recent inspection on March 4, 2025, identified a deficiency regarding medication security. Previous inspections from 2021 noted issues with the facility's emergency preparedness and response plan, specifically regarding evacuation, transportation, and required training/drills.

Mar 4, 2025Routine1 deficiency reported

View official report

Health Code (1 violations)

Health Code

The facility failed to provide a locked area for all medications.

Sep 16, 2021Routine3 deficiencies reported

View official report

Life Safety Code (3 violations)

Life Safety Code

The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.

Life Safety Code

The facility failed to include a section addressing transportation in the emergency preparedness and response plan.

Life Safety Code

The facility failed to provide the required emergency preparedness and response plan training and conducts drills.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mce Op Co LLC

Organization Type

for profit

Management Company

CLERMONT MANAGEMENT LLC

Administrator

RENEE D RAMSEY

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(214) 396-5828

mce.care

r.ramsey@mce.care

714 Creek Valley Ct

Allen, TX 75002

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

65 reviews from families & visitors

Official Website

Visit mce.care

TX HHSC — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.