Mt Pleasant Healthcare and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 179 Google reviews
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What this means for your family
This facility has a strong reputation for rehabilitation and a warm, family-like environment, especially under recent management. However, families must be aware of recurring reports regarding slow response times and inconsistent hygiene. We recommend scheduling unannounced visits and asking the administration directly about their protocols for call-light response and resident monitoring.
Google Reviews
Google Reviews
179 reviews on Google“Mt Pleasant Healthcare and Rehabilitation receives a high volume of positive reviews praising its warm, family-like atmosphere and dedicated staff. However, a subset of families reports serious concerns regarding neglect, slow response times to call lights, and poor hygiene, suggesting inconsistent quality of care. Prospective families should conduct a thorough, in-person tour and ask specific questions about staffing ratios and oversight protocols.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Attentive and compassionate nursing staff
- Strong rehabilitation therapy team
- Responsive and professional leadership
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
- Poor facility cleanliness and hygiene standards (mentioned by 4 reviewers)
- Inadequate monitoring of residents' health and medication (mentioned by 3 reviewers)
- Unprofessional or dismissive communication from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 183 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the focus on rehabilitation, how does your team coordinate care to ensure residents receive timely assistance when they press their call lights?
- 2I noticed the facility has a warm, family-oriented atmosphere; could you walk me through the daily activities or social programs that help residents feel connected to one another?
- 3With the current staffing levels, what specific protocols are in place to ensure consistent monitoring of medication management and health changes for residents?
- 4Could you share how your housekeeping team maintains hygiene standards throughout the facility to ensure a clean and comfortable environment for everyone?
- 5When families have questions or concerns, what is the best way to communicate with the administration to ensure a prompt and professional response?
- 6How does your nursing team balance the high demand for care with the need to provide personalized attention to each of the 72 residents?
Personalized based on this facility's data
Key Review Excerpts
“My husband was here for therapy after an accident to learn how to walk again. Nursing staff really slow to answer call lights. In fact he had to use his cell phone to call the main number to get assistance to go to the bathroom after waiting 45 minutes for someone to answer the call light.”
“My dad was here for rehab after a surgery. The staff were incredibly competent and kind. Within 2 weeks the therapist had him walking normally. The nurses and techs were attentive to his needs and kind to family.”
“They left my mother with 2 broken hips laying in Colitis Infection Screaming for HELP from 9 am till almost 5 pm And I had to Complain to get her changed then.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 52 deficiencies across recent surveys, including families filing complaints that triggered inspections. The most frequent problems involve fire safety systems, electrical equipment maintenance, and nursing staff adequacy. While the facility reports correcting these issues, the recurring nature of fire safety and electrical deficiencies—appearing across multiple surveys from 2019 to 2025—suggests ongoing operational challenges that families should carefully evaluate before placement.
Mar 28, 2025Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Mar 20, 2025Routine21
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Mar 20, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 20, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 18, 2019Routine10
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Feb 12, 2019Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Sep 20, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Mt Pleasant Healthcare and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
85 facilities nationwide
Chain avg rating: 2.3/5 · Rank 21 of 94
Ownership & Management
Owners
Clearview Tn Snf Holdco LLC
Owner (parent company) · Organization
Tn M53 Spe Opco Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
179 reviews from families & visitors
Official Website
Visit mtpleasanthr.com
Medicare data downloads
Original nursing home datasets
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