Nhc Healthcare, Columbia
Strong Medicare quality ratings; families often praise engaging and fun activity programs. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While this facility offers excellent activity programs and dedicated individual aides, the recent reports of medical neglect and poor communication during emergencies are concerning. If you choose this facility, ensure you have a strong advocate present to monitor medical status and call-button response times, especially during off-hours.
Google Reviews
Google Reviews
19 reviews on Google“NHC HealthCare, Columbia receives highly polarized feedback, with some families praising the dedicated, compassionate nursing staff and engaging activity programs. However, other families report critical failures in medical oversight, slow response times to call buttons, and serious safety incidents during rehab stays. Prospective families should be aware that experiences appear to vary significantly based on the specific staff members assigned and the level of medical complexity involved.”
Quality Themes
Tap a score for detailsStrengths
- Engaging and fun activity programs
- Compassionate and attentive nursing aides
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
Concerns
- Slow or non-existent response to call buttons and patient needs (mentioned by 2 reviewers)
- Poor communication regarding medical status and patient safety incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the activity program is highly praised; could you walk me through what a typical week of social engagement looks like for a resident here?
- 2Given that medication management is a critical priority for our family, could you explain the specific oversight process and safety checks in place for administering daily prescriptions?
- 3What is your facility's protocol for ensuring that call buttons are answered promptly, and how do you track response times to ensure no resident is left waiting?
- 4How do you keep family members updated on changes in a loved one's medical status or any safety incidents to ensure we are always in the loop?
- 5With the current staffing levels, how do you ensure that nursing aides have enough time to provide the attentive, personalized care that residents need throughout the day?
- 6Could you describe the transition process for a new resident and how your team coordinates with the therapy department to ensure a smooth start to their care plan?
Personalized based on this facility's data
Key Review Excerpts
“My brother , Michael is a resident there and he is very happy and well took care of. And hands down the best activity coordinator they're always having so much fun!”
“My mother in-law has been in this facility for almost 3 years. They have always taken care of her. They love on her as if she is their family. They always communicate with me. The facility is always clean and everyone is there to help.”
“My aunt was in other assisted living and memory care facilities before she came to NHC on Walnut Lane. The care and attentiveness she received there from the staff was amazing. I never doubted her care was a priority for them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a mixed record with 12 deficiencies across three surveys, all corrected by the provider. The most recurring issues involved fire safety systems, infection control, and medication labeling. Problems appear to be identified and addressed rather than persisting, with no complaint-triggered deficiencies indicating families haven't filed reports about care concerns, though prospective families should verify current conditions during visits.
Nov 3, 2021Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Jan 8, 2020Routine7
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Feb 12, 2019Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Columbia
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 36 of 65
Ownership & Management
Owners
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Nhc/delaware INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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