Mountlake Terrace Plaza
Families consistently rate this highly — reviewers highlight warm, welcoming, and friendly staff. Schedule a visit to confirm the fit.
based on 59 Google reviews

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What this means for your family
Mountlake Terrace Plaza is highly regarded for its vibrant social calendar and excellent dining program, making it a great fit for active seniors. However, families of residents with advanced memory needs should have a candid conversation with management regarding their specific care capabilities, as some reviewers noted limitations in handling complex behavioral needs.
Google Reviews
Google Reviews
59 reviews on Google“Mountlake Terrace Plaza is widely praised for its warm, welcoming atmosphere, engaging activity program, and high-quality dining services. While the majority of families and volunteers report a positive, community-focused environment, there are isolated reports regarding potential staffing shortages and concerns about the facility's ability to accommodate residents with advanced dementia.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and friendly staff
- Diverse and engaging activity programs
- High-quality, scratch-made dining
- Clean and well-maintained facility
Concerns
- Inconsistent care or staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here at Mountlake Terrace Plaza?
- 2With a capacity of 90 residents, how do you ensure that every resident receives consistent, personalized attention throughout the week?
- 3I’ve heard great things about your scratch-made dining program—could you tell me how you accommodate specific dietary preferences or requests for residents?
- 4What specific steps are taken to ensure that the activity programs remain engaging and inclusive for all residents, especially those who might prefer a quieter environment?
- 5Since I’m interested in the memory care side of things, could you walk me through how your approach to specialized support differs from the general assisted living care?
- 6How does your staff coordinate with outside medical providers to ensure seamless care if a resident has an urgent health need or a medical emergency?
Personalized based on this facility's data
Key Review Excerpts
“The Christmas dinner last Thursday (12/21) was outstanding. The decorations were beautiful, the food was fabulous and the staff service was just the best.”
“Be aware if your relative becomes "difficult" this will be a deal breaker for The Plaza. Mom was not a barrel of laughs , to be sure , but if your beginning to notice even the beginnings of Dementia this will not be a long lasting experience”
“The professional, caring staff made my Mom and our family immediately feel at home. The chef is amazing and her menu varied and delicious.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jan 13, 2026Enforcement$500.00Report
Letter details a civil fine of $500.00. The formal Statement of Deficiencies (SOD) is mentioned as an attachment but is not provided in the source files.
The licensee failed to protect and promote resident rights for one resident, resulting in the resident not being permitted to return to their home for 19 days.
Jan 13, 2026Investigation
The facility was later found to be in compliance regarding this deficiency as of 03/20/2026 according to the cover letter.
The facility failed to protect and promote resident rights when it did not permit a resident to return to the facility, resulting in the resident being unable to return to their home for 19 days. The facility demanded 24/7 one-on-one care without performing a proper assessment.
Jan 12, 2026Inspection11Report
A separate follow-up document dated 03/10/2026 indicates that deficiencies were corrected and no new deficiencies were found during that specific inspection.; Correction date of 2026-02-26 confirmed by SB on 1/27/2026 per the notes on the Plan/Attestation Statements.; The facility is required to complete and return the Plan/Attestation Statement within 10 calendar days of receiving the letter.
Failed to complete ongoing focused assessments for self-medication administration for 3/3 sampled residents (Residents 1, 3, and 7).
Failed to ensure negotiated service agreements (NSPs) were signed annually by the resident or their representative for 3/10 sampled residents.
Facility failed to obtain Resident 6's prescribed medications in a timely manner, resulting in missed doses over several months.
Facility did not maintain a sufficient emergency supply of water for 79 residents.
Facility failed to document duration of electronic monitoring or have a quarterly evaluation and signed consent for Resident 10, who had two video cameras in their apartment.
Facility failed to ensure safe medication systems; Resident 5 did not receive medication as prescribed; Residents 2 and 9 had unsecured medications in their rooms.
Failed to investigate and document actions/findings for unwitnessed falls for 3/3 residents (Residents 5, 7, and 9).
Facility failed to ensure Negotiated Service Agreements were signed annually for 3 of 10 sampled residents (Residents 1, 2, and 10).
Failed to ensure 14-day assessments were completed for 4/4 sampled residents; failed to complete annual assessment for Resident 6; failed to perform safety assessment for medical devices (side rails/bed canes) for Resident 2.
Failed to properly date mark ready-to-eat foods and failed to maintain proper refrigeration temperatures (41°F or below) for cold food items.
Facility failed to ensure a wet mop was stored in an acceptable manner to prevent bacterial growth.
Dec 8, 2025Fire10Report
The final inspection on 12/08/2025 states that all violations noted during previous related inspections have been corrected.
Corrected
Facility unable to provide documentation for 4-year fire and smoke damper inspection. Several dampers could not be repaired and require replacement.
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Oct 7, 2025Investigation
The document set includes a follow-up letter dated 12/09/2025 stating that deficiencies for WAC 388-78A-2040 were corrected.
The facility failed to pass the required Fire Marshal safety inspection regarding fire and smoke damper maintenance.
Jul 10, 2025Fire10Report
Facility approval status is Disapproved as of the July 10, 2025 inspection.
Breaker missing in electrical panel K2 without protective coverings.
Unable to provide documentation for 4-year fire and smoke damper inspection.
Combustible material stored against gas furnaces in 3rd floor storage room.
Gas appliances on casters in kitchen are not limited by a restraining device.
Unable to provide documentation for monthly activation testing of emergency lights.
Extension cords utilized as permanent wiring in room 321, activities room, kitchen (microwave), and kitchen (gas oven).
Sprinkler head in bathroom of room 219 has paint on the head.
Combustible storage within 18 inches of sprinkler head in 3rd floor storage room.
Fire doors in room 321, room 113, and cross corridor near room 211 failed to close and latch.
Unable to provide documentation for annual 90-minute power test of emergency lights.
Oct 15, 2024Enforcement$900.00Report
Total civil fines of $900.00 imposed ($300 per violation). Licensee is instructed to return the enclosed Statement of Deficiencies (SOD) with a Plan of Correction within 10 calendar days.
Licensee failed to evaluate and notify the prescribing physician when one resident refused their medication. This is an uncorrected deficiency previously cited on July 29, 2024.
Licensee failed to ensure the Negotiated Service Agreement (NSA) contained information to meet the care needs for two residents. This is an uncorrected deficiency previously cited on July 29, 2024.
Licensee failed to use an appropriate tool to assess special needs related to dementia for one resident. This is an uncorrected deficiency previously cited on July 29, 2024.
Dec 5, 2023FireCleanReport
Inspection conducted to investigate a complaint regarding a fire alarm system being temporarily down during generator installation. The inspector found no IFC violations; the facility performed a fire watch during the system downtime.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit mbkseniorliving.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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