See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Mountlake Terrace Plaza

Families consistently rate this highly — reviewers highlight warm, welcoming, and friendly staff. Schedule a visit to confirm the fit.

23303 58th Ave W, Mountlake Terrace, WA 9804390 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.7/5

based on 59 Google reviews

5
4
3
2
1
Mountlake Terrace Plaza Assisted Living in Mountlake Terrace, WA — Street View
Street View

Watch Mountlake Terrace Plaza

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Mountlake Terrace Plaza is highly regarded for its vibrant social calendar and excellent dining program, making it a great fit for active seniors. However, families of residents with advanced memory needs should have a candid conversation with management regarding their specific care capabilities, as some reviewers noted limitations in handling complex behavioral needs.

Google Reviews

Google Reviews

59 reviews on Google
Mountlake Terrace Plaza is widely praised for its warm, welcoming atmosphere, engaging activity program, and high-quality dining services. While the majority of families and volunteers report a positive, community-focused environment, there are isolated reports regarding potential staffing shortages and concerns about the facility's ability to accommodate residents with advanced dementia.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean9.0Activities10.0MedsN/AMemory4.0Comms8.0Value8.0

Strengths

  • Warm, welcoming, and friendly staff
  • Diverse and engaging activity programs
  • High-quality, scratch-made dining
  • Clean and well-maintained facility

Concerns

  • Inconsistent care or staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'22(2)'24(15)'26(9)

Distribution · 61 analyzed

5
54
4
3
3
1
2
1
1
2

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here at Mountlake Terrace Plaza?
  • 2With a capacity of 90 residents, how do you ensure that every resident receives consistent, personalized attention throughout the week?
  • 3I’ve heard great things about your scratch-made dining program—could you tell me how you accommodate specific dietary preferences or requests for residents?
  • 4What specific steps are taken to ensure that the activity programs remain engaging and inclusive for all residents, especially those who might prefer a quieter environment?
  • 5Since I’m interested in the memory care side of things, could you walk me through how your approach to specialized support differs from the general assisted living care?
  • 6How does your staff coordinate with outside medical providers to ensure seamless care if a resident has an urgent health need or a medical emergency?

Personalized based on this facility's data


Key Review Excerpts

The Christmas dinner last Thursday (12/21) was outstanding. The decorations were beautiful, the food was fabulous and the staff service was just the best.

Family member · 2023★★★★★

Be aware if your relative becomes "difficult" this will be a deal breaker for The Plaza. Mom was not a barrel of laughs , to be sure , but if your beginning to notice even the beginnings of Dementia this will not be a long lasting experience

Long-term resident's family · 2018★★★★

The professional, caring staff made my Mom and our family immediately feel at home. The chef is amazing and her menu varied and delicious.

Long-term resident's family · 2019★★★★★
Source: 59 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

9total
48deficiencies
Jan 13, 2026Enforcement
$500.00Report

Letter details a civil fine of $500.00. The formal Statement of Deficiencies (SOD) is mentioned as an attachment but is not provided in the source files.

Resident rightsWAC 388-78A-2660 (1)

The licensee failed to protect and promote resident rights for one resident, resulting in the resident not being permitted to return to their home for 19 days.

Jan 13, 2026Investigation

The facility was later found to be in compliance regarding this deficiency as of 03/20/2026 according to the cover letter.

Resident rightsWAC 388-78A-2660Corrected Feb 27, 2026

The facility failed to protect and promote resident rights when it did not permit a resident to return to the facility, resulting in the resident being unable to return to their home for 19 days. The facility demanded 24/7 one-on-one care without performing a proper assessment.

Jan 12, 2026Inspection

A separate follow-up document dated 03/10/2026 indicates that deficiencies were corrected and no new deficiencies were found during that specific inspection.; Correction date of 2026-02-26 confirmed by SB on 1/27/2026 per the notes on the Plan/Attestation Statements.; The facility is required to complete and return the Plan/Attestation Statement within 10 calendar days of receiving the letter.

Ongoing assessments (Self-Medication)WAC 388-78A-2100Corrected Feb 26, 2026

Failed to complete ongoing focused assessments for self-medication administration for 3/3 sampled residents (Residents 1, 3, and 7).

Signing negotiated service agreementWAC 388-78A-2150Corrected Feb 26, 2026

Failed to ensure negotiated service agreements (NSPs) were signed annually by the resident or their representative for 3/10 sampled residents.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to obtain Resident 6's prescribed medications in a timely manner, resulting in missed doses over several months.

Emergency and disaster preparednessWAC 388-78A-2700Corrected Feb 26, 2026

Facility did not maintain a sufficient emergency supply of water for 79 residents.

Electronic monitoring equipment Resident requested useWAC 388-78A-2690

Facility failed to document duration of electronic monitoring or have a quarterly evaluation and signed consent for Resident 10, who had two video cameras in their apartment.

Medication servicesWAC 388-78A-2210

Facility failed to ensure safe medication systems; Resident 5 did not receive medication as prescribed; Residents 2 and 9 had unsecured medications in their rooms.

InvestigationsWAC 388-78A-2371Corrected Feb 26, 2026

Failed to investigate and document actions/findings for unwitnessed falls for 3/3 residents (Residents 5, 7, and 9).

Signing negotiated service agreementWAC 388-78A-2150

Facility failed to ensure Negotiated Service Agreements were signed annually for 3 of 10 sampled residents (Residents 1, 2, and 10).

Ongoing assessmentsWAC 388-78A-2100Corrected Feb 26, 2026

Failed to ensure 14-day assessments were completed for 4/4 sampled residents; failed to complete annual assessment for Resident 6; failed to perform safety assessment for medical devices (side rails/bed canes) for Resident 2.

Food sanitationWAC 388-78A-2305Corrected Feb 26, 2026

Failed to properly date mark ready-to-eat foods and failed to maintain proper refrigeration temperatures (41°F or below) for cold food items.

Maintenance and housekeepingWAC 388-78A-3090Corrected Jan 12, 2026

Facility failed to ensure a wet mop was stored in an acceptable manner to prevent bacterial growth.

Dec 8, 2025Fire

The final inspection on 12/08/2025 states that all violations noted during previous related inspections have been corrected.

Abatement of Electrical HazardsIFC 603.2 2021

Corrected

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1 2018

Facility unable to provide documentation for 4-year fire and smoke damper inspection. Several dampers could not be repaired and require replacement.

Clearance From Ignition SourcesIFC 0305.1 2021

Corrected

Appliance Connection to Building PipingIFC 606.4 2021

Corrected

Activation TestIFC 1032.10.1 2021

Corrected

Extension CordsIFC 603.6 2021

Corrected

Testing and MaintenanceIFC 903.5 2021

Corrected

Ceiling ClearanceIFC 315.2.1 2021

Corrected

Door OperationIFC 705.2.4 2021

Corrected

Power TestIFC 1031.10.2 2021

Corrected

Oct 7, 2025Investigation

The document set includes a follow-up letter dated 12/09/2025 stating that deficiencies for WAC 388-78A-2040 were corrected.

Other requirementsWAC 388-78A-2040Corrected Nov 21, 2025

The facility failed to pass the required Fire Marshal safety inspection regarding fire and smoke damper maintenance.

Jul 10, 2025Fire

Facility approval status is Disapproved as of the July 10, 2025 inspection.

Abatement of Electrical HazardsIFC 603.2 2021

Breaker missing in electrical panel K2 without protective coverings.

Duct and Air Transfer OpeningsIFC 706.1 2018

Unable to provide documentation for 4-year fire and smoke damper inspection.

Clearance From Ignition SourcesIFC 0305.1 2021

Combustible material stored against gas furnaces in 3rd floor storage room.

Appliance Connection to Building PipingIFC 606.4 2021

Gas appliances on casters in kitchen are not limited by a restraining device.

Activation TestIFC 1032.10.1 2021

Unable to provide documentation for monthly activation testing of emergency lights.

Extension CordsIFC 603.6 2021

Extension cords utilized as permanent wiring in room 321, activities room, kitchen (microwave), and kitchen (gas oven).

Testing and MaintenanceIFC 903.5 2021

Sprinkler head in bathroom of room 219 has paint on the head.

Ceiling ClearanceIFC 315.2.1 2021

Combustible storage within 18 inches of sprinkler head in 3rd floor storage room.

Door OperationIFC 705.2.4 2021

Fire doors in room 321, room 113, and cross corridor near room 211 failed to close and latch.

Power TestIFC 1031.10.2 2021

Unable to provide documentation for annual 90-minute power test of emergency lights.

Oct 15, 2024Enforcement
$900.00Report

Total civil fines of $900.00 imposed ($300 per violation). Licensee is instructed to return the enclosed Statement of Deficiencies (SOD) with a Plan of Correction within 10 calendar days.

Medication refusalWAC 388-78A-2230

Licensee failed to evaluate and notify the prescribing physician when one resident refused their medication. This is an uncorrected deficiency previously cited on July 29, 2024.

Negotiated service agreement contentsWAC 388-78A-2140

Licensee failed to ensure the Negotiated Service Agreement (NSA) contained information to meet the care needs for two residents. This is an uncorrected deficiency previously cited on July 29, 2024.

Full assessment topicsWAC 388-78A-2090

Licensee failed to use an appropriate tool to assess special needs related to dementia for one resident. This is an uncorrected deficiency previously cited on July 29, 2024.

Dec 5, 2023Fire
CleanReport

Inspection conducted to investigate a complaint regarding a fire alarm system being temporarily down during generator installation. The inspector found no IFC violations; the facility performed a fire watch during the system downtime.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call