Public Google reviewers rate this highly and often mention warm, welcoming, and friendly staff. Schedule a visit to confirm the fit.
based on 60 Google reviews

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Public Google reviewers rate Mountlake Terrace Plaza highly. Reviewers highlight: warm, welcoming, and friendly staff, diverse and engaging activity programs. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mountlake Terrace Plaza is widely praised for its warm, welcoming atmosphere, engaging activity program, and high-quality dining services. While the majority of families and volunteers report a positive, community-focused environment, there are isolated reports regarding potential staffing shortages and concerns about the facility's ability to accommodate residents with advanced dementia.
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Key Review Excerpts
“The Christmas dinner last Thursday (12/21) was outstanding. The decorations were beautiful, the food was fabulous and the staff service was just the best.”
“Be aware if your relative becomes "difficult" this will be a deal breaker for The Plaza. Mom was not a barrel of laughs , to be sure , but if your beginning to notice even the beginnings of Dementia this will not be a long lasting experience”
“The professional, caring staff made my Mom and our family immediately feel at home. The chef is amazing and her menu varied and delicious.”
Source: WA Dept. of Social & Health Services
The facility was later found to be in compliance regarding this deficiency as of 03/20/2026 according to the cover letter.
The facility failed to protect and promote resident rights when it did not permit a resident to return to the facility, resulting in the resident being unable to return to their home for 19 days. The facility demanded 24/7 one-on-one care without performing a proper assessment.
Letter details a civil fine of $500.00. The formal Statement of Deficiencies (SOD) is mentioned as an attachment but is not provided in the source files.
The licensee failed to protect and promote resident rights for one resident, resulting in the resident not being permitted to return to their home for 19 days.
A separate follow-up document dated 03/10/2026 indicates that deficiencies were corrected and no new deficiencies were found during that specific inspection.; Correction date of 2026-02-26 confirmed by SB on 1/27/2026 per the notes on the Plan/Attestation Statements.; The facility is required to complete and return the Plan/Attestation Statement within 10 calendar days of receiving the letter.
Failed to investigate and document actions/findings for unwitnessed falls for 3/3 residents (Residents 5, 7, and 9).
Facility failed to obtain Resident 6's prescribed medications in a timely manner, resulting in missed doses over several months.
Facility failed to document duration of electronic monitoring or have a quarterly evaluation and signed consent for Resident 10, who had two video cameras in their apartment.
Facility failed to ensure a wet mop was stored in an acceptable manner to prevent bacterial growth.
Facility failed to ensure Negotiated Service Agreements were signed annually for 3 of 10 sampled residents (Residents 1, 2, and 10).
Failed to ensure 14-day assessments were completed for 4/4 sampled residents; failed to complete annual assessment for Resident 6; failed to perform safety assessment for medical devices (side rails/bed canes) for Resident 2.
Facility did not maintain a sufficient emergency supply of water for 79 residents.
Facility failed to ensure safe medication systems; Resident 5 did not receive medication as prescribed; Residents 2 and 9 had unsecured medications in their rooms.
Failed to ensure negotiated service agreements (NSPs) were signed annually by the resident or their representative for 3/10 sampled residents.
Failed to properly date mark ready-to-eat foods and failed to maintain proper refrigeration temperatures (41°F or below) for cold food items.
Failed to complete ongoing focused assessments for self-medication administration for 3/3 sampled residents (Residents 1, 3, and 7).
The final inspection on 12/08/2025 states that all violations noted during previous related inspections have been corrected.
Corrected
Corrected
Corrected
Corrected
Corrected
Facility unable to provide documentation for 4-year fire and smoke damper inspection. Several dampers could not be repaired and require replacement.
Corrected
Corrected
Corrected
Corrected
The document set includes a follow-up letter dated 12/09/2025 stating that deficiencies for WAC 388-78A-2040 were corrected.
The facility failed to pass the required Fire Marshal safety inspection regarding fire and smoke damper maintenance.
Facility approval status is Disapproved as of the July 10, 2025 inspection.
Unable to provide documentation for annual 90-minute power test of emergency lights.
Combustible storage within 18 inches of sprinkler head in 3rd floor storage room.
Extension cords utilized as permanent wiring in room 321, activities room, kitchen (microwave), and kitchen (gas oven).
Fire doors in room 321, room 113, and cross corridor near room 211 failed to close and latch.
Unable to provide documentation for monthly activation testing of emergency lights.
Sprinkler head in bathroom of room 219 has paint on the head.
Gas appliances on casters in kitchen are not limited by a restraining device.
Unable to provide documentation for 4-year fire and smoke damper inspection.
Breaker missing in electrical panel K2 without protective coverings.
Combustible material stored against gas furnaces in 3rd floor storage room.
Total civil fines of $900.00 imposed ($300 per violation). Licensee is instructed to return the enclosed Statement of Deficiencies (SOD) with a Plan of Correction within 10 calendar days.
Licensee failed to ensure the Negotiated Service Agreement (NSA) contained information to meet the care needs for two residents. This is an uncorrected deficiency previously cited on July 29, 2024.
Licensee failed to use an appropriate tool to assess special needs related to dementia for one resident. This is an uncorrected deficiency previously cited on July 29, 2024.
Licensee failed to evaluate and notify the prescribing physician when one resident refused their medication. This is an uncorrected deficiency previously cited on July 29, 2024.
Inspection conducted to investigate a complaint regarding a fire alarm system being temporarily down during generator installation. The inspector found no IFC violations; the facility performed a fire watch during the system downtime.
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WA DSHS — View Official Record
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