Mountain View Conv Hosp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews
Watch Mountain View Conv Hosp
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (36 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
This facility offers excellent rehabilitation services and has several highly praised nursing professionals. However, families must be extremely vigilant regarding staffing levels and communication, as multiple recent reports highlight dangerous delays in care and difficulty reaching staff during emergencies.
Google Reviews
Google Reviews
56 reviews on Google“Families considering Mountain View Convalescent Hospital will find a polarizing environment. While many reviewers praise the compassionate nursing staff and the effectiveness of the rehabilitation and physical therapy teams, there are serious, recurring allegations of medical neglect, inadequate staffing, and poor responsiveness to family concerns.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained facility
- Warm and welcoming environment
Concerns
- Inadequate staffing levels leading to patient neglect (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Failure to respond to urgent medical changes or family concerns (mentioned by 2 reviewers)
- Issues with hygiene and patient cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent throughout every shift?
- 2With the recent updates to your facility, what specific steps are being taken to ensure residents' hygiene and personal care needs are met promptly?
- 3How does the nursing team communicate significant changes in a resident's medical condition to family members to ensure we are always in the loop?
- 4What is the process for contacting a supervisor or a nurse immediately if we have an urgent concern after hours?
- 5We'd love to hear more about the dining experience—how are meals planned and how do you ensure they are nutritious and appetizing for the residents?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The nurses, therapists, and support staff consistently go above and beyond, taking the time to explain things, answer questions, and treat him with real dignity and respect.”
“We repeatedly told the staff that something was wrong with him, but they ignored our concerns and dismissed us completely. It wasn’t until he vomited twice—and we insisted again that something was seriously wrong—that they finally decided to call an ambulance.”
“The care facility saved my uncle Dev Vrat’s life. Before he came in he had not walked in 1 month. By far this is the best care center in Los Angeles.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with families filing multiple complaints leading to 48 complaint-triggered deficiencies out of 115 total violations. The most recurring issues involve medication management, care planning, and medical record keeping. Problems persist across multiple surveys, including recent serious concerns about resident protection from abuse and neglect. While all deficiencies show correction dates, the frequency of complaints and repeated violations in core care areas suggest ongoing operational challenges families should carefully consider.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 18, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 6, 2026Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Oct 14, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 12, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Mountain View Conv Hosp
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 31
Ownership & Management
Owners
Jenmax Enterprises LLC
Owner · Organization
Jennifer Nurit Smedra Trust 1997 Trust
Owner · Organization
Win Win Enterprises, LLC
Owner · Organization
Latt, Maureen
Owner
Ira E Smedra Living Trust
Owner · Organization
The Wintner Living Trust Dated 7/08/1992
Owner · Organization
Wintner, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit mviewch.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Providence Holy Cross Med Ctr D/p Snf
2.9 miNursing Home · Mission Hills, CA
Ararat Home of Los Angeles
3.0 miContinuing Care · Mission Hills, CA
Rinaldi Convalescent Hospital
4.5 miNursing Home · Granada Hills, CA
The Gardens at Northridge
6.6 miContinuing Care · Northridge, CA
Paradise in the Valley LLC
7.8 miAssisted Living · Van Nuys, CA
Courtyard Plaza
8.1 miAssisted Living · Van Nuys, CA