Astoria Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 15 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (51 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · $16,820 in fines · Special Focus Facility (CMS)
What this means for your family
While some residents report a caring environment and clean facilities, the presence of a severe allegation regarding abuse and reports of unprofessional night-shift behavior is deeply concerning. If you consider this facility, you must perform your own rigorous inspection of care standards and hygiene.
Google Reviews
Google Reviews
15 reviews on Google“Families should exercise extreme caution due to a highly serious allegation of physical abuse and neglect from a former friend of a resident. While some long-term residents and their families praise the friendly staff and clean environment, there are conflicting reports regarding the quality of food and the conduct of night shift nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Clean and well-maintained building
- Responsive administration
Concerns
- Allegations of patient abuse and neglect
- Poor food quality (mentioned by 2 reviewers)
- Unprofessional behavior by night shift staff
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how friendly and caring the nursing staff is; how do you ensure that same level of warmth is maintained during the night shifts?
- 2Since we noticed the administration is very responsive to feedback, what is the best way for our family to stay in regular communication with the care team regarding daily updates?
- 3How does the facility manage nutritional needs and meal variety to ensure residents are enjoying their dining experience every day?
- 4With the recent health inspections, what specific steps is the facility taking to address past deficiencies and improve the overall care environment?
- 5What is the protocol for handling medical emergencies or sudden changes in health status during the late-night or early-morning hours?
- 6Can you tell us about the daily activities and social programs available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“In the five years that I have lived at the facility, I have found the staff to be friendly, capable, and caring.”
“A dear friend of mine was in the care of this facility and she's was terribly abused, neglected and deprived of medical attention not to me to mention left in unsanitary condition.”
“My husband Robert Cervantes has been in this facility for oround a year and half know so far his successfuly completed some of r goals with the help of his nurse and staff there”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious concerns with frequent family complaints across multiple care areas. Families have filed 41 complaints triggering inspections, revealing recurring problems in care planning, medication management, and infection control that persist across surveys. The facility has faced deficiencies in abuse prevention and neglect protocols, with issues appearing repeatedly despite corrections. All deficiencies are reportedly corrected, but the pattern of recurring problems in core care areas suggests ongoing quality challenges families should carefully consider.
Mar 18, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 8, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 26, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Dec 5, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2025Complaint4
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Astoria Healthcare Center
for profit
Ownership & Management
Owners
Agoniollo, Jose Antonio
Owner
Mercado, Grace
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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