Maclay Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (46 vs median 13.0)
- High RN turnover (60%)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $297,315 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility offers highly skilled and compassionate frontline nursing staff and a clean environment for rehabilitation. However, families must be extremely vigilant regarding call light response times and medication accuracy, as multiple recent reports indicate serious lapses in care and administrative communication.
Google Reviews
Google Reviews
63 reviews on Google“Families considering Maclay Healthcare Center will find a facility with highly praised nursing and CNA staff who are frequently described as caring and professional. However, there are serious, recurring allegations regarding delayed response times to call lights, medication errors, and inadequate hygiene care for some residents. While many praise the cleanliness and rehabilitation services, others report significant issues with communication and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing/CNA staff
- Clean and well-maintained environment
- Effective rehabilitation and therapy services
- Spacious and comfortable resident rooms
Concerns
- Delayed response to call lights/emergency buttons (mentioned by 4 reviewers)
- Poor communication from administration/management (mentioned by 3 reviewers)
- Inadequate hygiene and personal care (e.g., being left in soiled linens) (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Unreliable internet/connectivity for residents
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the rooms are; could you show us a typical resident room and explain how the environment is kept comfortable?
- 2How do the nursing and CNA staff manage call lights during busy shifts to ensure residents get a timely response when they need assistance?
- 3What specific protocols do you have in place to ensure medication is administered accurately and on schedule every day?
- 4Can you tell us about your process for communicating important health updates or changes in care from the administration to the family?
- 5How do you ensure that personal hygiene and regular linen changes are handled consistently for every resident throughout the day?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I would like to let everyone know what terrific and caring people work there. They have made a difficult time easier to navigate, and I am grateful for that.”
“The staff is caring and patient, and they take the time to make sure residents are always comfortable.”
“My mom was left in urine for hours and only bathed once in 2 week. Took hours to be attended to after calling for nurse, ended up with bed soars and infected abscess.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
1
measures
7
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of abuse and neglect violations with 95 out of 188 total deficiencies triggered by families filing complaints. The most recurring problems involve protection from abuse and neglect, safety hazards and accident prevention, and medication management errors. While all deficiencies show correction dates, the persistent pattern of abuse protection violations across multiple recent surveys (including 2025) and the extraordinarily high complaint rate suggest ongoing care quality issues that families should carefully consider before visiting.
Mar 3, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 16, 2026Routine43
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Sep 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 28, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 9, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 3, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Payment Denial
Jan 16, 2026
38-day denial
Fine
Jan 16, 2026
$67,315
Payment Denial
Mar 22, 2025
20-day denial
Fine
Mar 22, 2025
$52,142
Fine
Oct 11, 2024
$17,660
Fine
Oct 11, 2024
$112,506
Payment Denial
Oct 11, 2024
14-day denial
Payment Denial
Jun 7, 2024
6-day denial
Fine
Jun 7, 2024
$86,623
Fine
Aug 23, 2023
$28,822
Payment Denial
Aug 23, 2023
31-day denial
Ownership & Operations
Who Operates This Facility
Maclay Healthcare Center
for profit
Chain Affiliation
Serrano Group
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 11
Ownership & Management
Owners
Lory Lynn LLC
Owner · Organization
Maclay Partners LLC
Owner · Organization
Jacobs, Dov
Owner
Fensterman, Howard
Owner (parent company)
Taub, Judah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit maclayhealth.com
Medicare data downloads
Original nursing home datasets
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