Merrimack County Nursing Home
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 132 Google reviews
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What this means for your family
Merrimack County Nursing Home is widely praised for its clean environment and compassionate staff, making it a top-tier choice in the region. While the vast majority of experiences are excellent, families should remain involved and visit regularly to ensure their loved one's specific needs are consistently met, as some reviewers noted that active advocacy can improve the quality of care.
Google Reviews
Google Reviews
132 reviews on Google“Merrimack County Nursing Home is widely regarded as a clean, modern, and well-maintained facility with a compassionate staff that treats residents like family. Families frequently praise the vibrant atmosphere, quality of care, and the availability of engaging activities, though some visitors emphasize the need for active advocacy to ensure consistent attention for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Compassionate and attentive nursing staff
- Engaging activities and social events
- Beautiful, scenic location
Concerns
- Inconsistent care quality requiring family advocacy (mentioned by 2 reviewers)
- Reports of theft of personal items (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high staffing rating, how do you ensure that the nursing team stays connected and attentive to each resident's individual needs throughout their shift?
- 2We've heard wonderful things about the beautiful, scenic location here; what kind of outdoor or social activities are available to help residents enjoy the surroundings?
- 3Since we want to ensure a smooth transition, what specific protocols are in place to keep personal belongings secure and organized within the resident rooms?
- 4How does the clinical team manage medical emergencies or changes in health status during the overnight hours?
- 5We are looking for a very consistent level of care; how do you communicate daily care updates or changes in routine to family members?
- 6The facility looks incredibly clean and well-maintained; how often are the common areas and resident rooms deep-cleaned to maintain these high standards?
Personalized based on this facility's data
Key Review Excerpts
“The caring, good humored staff helped patients enjoy a lobster feast! Yes! Lobster! Just being outside with others buoyed my sister's spirits.”
“My dad received incredible care, really on par with a hospital. The facility was clean, bright and cheery. Ample staff, attentive care and an energetic and friendly staff.”
“Like any facility it's only as good as the people who are on duty. I had to hire private additional care and visit several times a week to get close to the kind of care I wanted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with medication management and infection control that persist across multiple surveys, with families filing complaints about safety hazards and infection prevention. The most concerning pattern is repeated deficiencies in medication labeling and infection control programs appearing in both 2023 and 2025 surveys. Two complaints were filed by families regarding accident prevention and infection control, suggesting these problems affected residents directly.
Feb 28, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 21, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 2, 2023Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Federal Penalties
Fine
Mar 21, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Merrimack County Nursing Home
government
Ownership & Management
Owners
County of Merrimack
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit merrimackcounty.net
Medicare data downloads
Original nursing home datasets
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