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Nursing HomeMedicaid

Mount Washington Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

6900 Beechmont Avenue, Fruit Hill · Cincinnati, OH 45230129 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 70 Google reviews

5
4
3
2
1
Mount Washington Care Center Nursing Home in Cincinnati, OH — Street View
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What this means for your family

This facility has a strong reputation for its physical therapy and rehab outcomes, which may make it suitable for short-term recovery. However, the recent, consistent reports of neglect, hygiene issues, and medication errors in 2025-2026 are critical red flags. If you consider this facility, perform an unannounced visit to the specific unit where your loved one will reside and ask for the current staff-to-patient ratio.

Google Reviews

Google Reviews

70 reviews on Google
Mount Washington Care Center presents a highly polarized experience for families, with some praising recent renovations and dedicated therapy teams while others report severe neglect and hygiene issues. While many families highlight a warm, professional atmosphere and successful rehab outcomes, a significant number of reviewers express deep concerns regarding inconsistent staffing, poor cleanliness, and failure to follow established care plans. Prospective families should be aware of these starkly contrasting experiences and conduct a thorough, in-person tour.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean4.0Activities8.0Meds2.0Memory2.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Recent facility renovations and aesthetic improvements
  • Warm, professional, and attentive nursing staff (noted by many)
  • Strong communication from admissions and administrative leadership

Concerns

  • Inconsistent staffing levels and high turnover (mentioned by 7 reviewers)
  • Poor hygiene, cleanliness, and presence of pests (mentioned by 6 reviewers)
  • Neglect of basic care needs (bathing, toileting, feeding) (mentioned by 6 reviewers)
  • Failure to follow medical care plans and medication errors (mentioned by 4 reviewers)
  • Poor quality or cold food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(2)'19(10)'21(5)'23(4)'25(17)'26(8)

Distribution · 71 analyzed

5
39
4
6
3
3
2
3
1
20

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has undergone recent renovations; how are you currently maintaining the cleanliness and hygiene of these updated living spaces?
  • 2Given that physical and occupational therapy are highlighted as strengths here, how do you integrate those services into the daily routine for residents who need extra mobility support?
  • 3What specific protocols are in place to ensure that individual care plans, particularly regarding medication management and assistance with daily hygiene, are consistently followed by all shifts?
  • 4I see that administrative leadership is very active in communicating with families; how do you manage staffing consistency to ensure residents receive reliable, attentive care throughout the week?
  • 5Could you walk me through how the dining experience is managed to ensure meals are served at the proper temperature and meet the nutritional preferences of the residents?
  • 6In the event of a medical concern or an emergency, what is the clear chain of communication for keeping family members informed and involved in the care process?

Personalized based on this facility's data


Key Review Excerpts

The nurses and aides and all the incredible people who look after her daily. The office staff are always open to take your calls and assist you when the need is there.

Long-term resident's family · 2021★★★★★

The staff is very sweet but failed to diagnose a septic infection till it entered stage 3.

Family member · 2025★★☆☆☆

I requested a log on when her medicine was given because she was also there for recovery from cataract surgery. The nursing staff was clueless about her care.

Respite care family member · 2026☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.00hrs
OK
Registered nurses for medical care
Total Nursing
4.49hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.8%
Mixed vs Avgs
Here
21.8%
US
12.1%
OH
28.2%
Hamilton
38.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
15.4%
OH
9.4%
Hamilton
10.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.3%
OH
6.9%
Hamilton
6.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
14.4%
OH
5.8%
Hamilton
4.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
19.4%
OH
21.6%
Hamilton
19.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.4%
Better than Avg
Here
18.4%
US
19.5%
OH
25.4%
Hamilton
22.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.0%
Worse than Avg
Here
46.0%
US
81.8%
OH
78.4%
Hamilton
68.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.6%
Worse than Avg
Here
52.6%
US
79.7%
OH
75.6%
Hamilton
61.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
OH
1.2%
Hamilton
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Above state avg (10.1)
8 complaint-triggered

Mount Washington Care Center shows recurring problems with basic care quality, including repeated deficiencies in following treatment orders, accident prevention, and care planning that appear across multiple surveys from 2019 to 2025. Families have filed complaints triggering inspections about inadequate respiratory care, improper resident transfers, and staffing shortages. Fire safety and medication management issues also persist, though all violations reportedly have correction dates, suggesting ongoing compliance struggles rather than sustained improvements.

Jan 7, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 14, 2025Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Mar 4, 2025Routine
13
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 5, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0850Minimal · WidespreadCorrected

Administration Deficiencies

Hire a qualified full-time social worker in a facility with more than 120 beds.

Oct 16, 2023Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0727Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Feb 4, 2022Routine
25
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mount Washington Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nursing Care Management of America

Chain Size

5 facilities nationwide

Chain avg rating: 3.4/5 · Rank 3 of 5

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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