Carmel Manor
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (27 vs median 2.0)
- High staff turnover (74%)
- High RN turnover (62%)
Bottom 25% in KY · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in CARMELITE SISTERS FOR THE AGED & INFIRM chain · $312,265 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While Carmel Manor offers a beautiful, faith-based environment that some families find exceptional, there are recurring, serious reports of neglect and slow response times. We strongly advise you to visit during off-hours or weekends to observe staffing levels yourself and to ask specifically about their protocols for documenting falls and communicating health concerns to families.
Google Reviews
Google Reviews
74 reviews on Google“Carmel Manor receives highly polarized feedback, with many families praising the beautiful facility, religious environment, and compassionate care, while others report serious concerns regarding neglect and staffing. Recent reviews highlight significant issues with call light response times, fall documentation, and transparency during health outbreaks. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained facility
- Strong religious/Catholic influence and daily Mass
- Professional and kind long-term staff
- Convenient on-site medical services
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor documentation and communication regarding resident falls (mentioned by 2 reviewers)
- High cost relative to the quality of care provided (mentioned by 3 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong Catholic identity, how are daily Mass and religious services integrated into the residents' overall care plan?
- 2I understand that response times can be a concern in nursing settings; what is your current protocol for monitoring and ensuring timely responses to resident call lights?
- 3Could you walk me through your internal process for documenting and communicating resident health changes or falls to family members?
- 4With the current staffing levels, how do you ensure that residents receive consistent attention and oversight, particularly during evening and weekend hours?
- 5What specific steps are taken to ensure that medication management is handled accurately and communicated clearly to families?
- 6Considering the monthly costs, what specific value-added services or specialized care programs are included that distinguish the resident experience here?
Personalized based on this facility's data
Key Review Excerpts
“The patient deficated and called for help. NOTHING. They deficated again 2 hours later. Continuously calling for help. NOTHING. The patient had been sitting for 5 hours in their poop.”
“The facilities are very nice and the location on the river is spectacular. The Christian influence is a real plus as the sisters are always making sure that everyone is treated with care and respect.”
“You have to stay on them about the care. Falls may not be documented, assistance requests unanswered and pay attention to th m adhering to special dietary requirements such as thickened drinks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
7
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Carmel Manor, triggering 22 of its 49 deficiencies over recent years, with recurring issues in abuse/neglect protection, care planning, and medication management. The facility has repeatedly struggled with safety hazards and infection control across all five surveys, though all violations show correction dates. Given the persistent complaint pattern and recurring safety concerns, families should carefully evaluate this facility.
Dec 1, 2025Routine14
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 15, 2025Complaint7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 5, 2023Routine3
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 5, 2023Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Jul 24, 2025
$291,840
Payment Denial
Jul 24, 2025
110-day denial
Fine
Mar 15, 2025
$10,000
Fine
Mar 15, 2025
$10,425
Payment Denial
Mar 15, 2025
4-day denial
Ownership & Operations
Who Operates This Facility
Carmel Manor
nonprofit
Chain Affiliation
Carmelite Sisters for the Aged & Infirm
9 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Mcweeney, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
O'brien, Deborah
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit carmelmanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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