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Nursing HomeMedicaid Investigative

Carmel Manor

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

100 Carmel Manor Road, Fort Thomas, KY 4107595 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 74 Google reviews

5
4
3
2
1

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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (27 vs median 2.0)
  • High staff turnover (74%)
  • High RN turnover (62%)

Bottom 25% in KY · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in CARMELITE SISTERS FOR THE AGED & INFIRM chain · $312,265 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While Carmel Manor offers a beautiful, faith-based environment that some families find exceptional, there are recurring, serious reports of neglect and slow response times. We strongly advise you to visit during off-hours or weekends to observe staffing levels yourself and to ask specifically about their protocols for documenting falls and communicating health concerns to families.

Google Reviews

Google Reviews

74 reviews on Google
Carmel Manor receives highly polarized feedback, with many families praising the beautiful facility, religious environment, and compassionate care, while others report serious concerns regarding neglect and staffing. Recent reviews highlight significant issues with call light response times, fall documentation, and transparency during health outbreaks. Families should be aware that experiences appear to vary greatly depending on the specific unit and staffing levels.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean8.0Activities7.0Meds3.0Memory4.0Comms3.0Value3.0

Strengths

  • Beautiful, clean, and well-maintained facility
  • Strong religious/Catholic influence and daily Mass
  • Professional and kind long-term staff
  • Convenient on-site medical services

Concerns

  • Slow or non-existent response to call lights (mentioned by 4 reviewers)
  • Poor documentation and communication regarding resident falls (mentioned by 2 reviewers)
  • High cost relative to the quality of care provided (mentioned by 3 reviewers)
  • Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(20)'20(1)'22(2)'24(5)'26(3)

Distribution · 76 analyzed

5
50
4
7
3
4
2
6
1
9

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's strong Catholic identity, how are daily Mass and religious services integrated into the residents' overall care plan?
  • 2I understand that response times can be a concern in nursing settings; what is your current protocol for monitoring and ensuring timely responses to resident call lights?
  • 3Could you walk me through your internal process for documenting and communicating resident health changes or falls to family members?
  • 4With the current staffing levels, how do you ensure that residents receive consistent attention and oversight, particularly during evening and weekend hours?
  • 5What specific steps are taken to ensure that medication management is handled accurately and communicated clearly to families?
  • 6Considering the monthly costs, what specific value-added services or specialized care programs are included that distinguish the resident experience here?

Personalized based on this facility's data


Key Review Excerpts

The patient deficated and called for help. NOTHING. They deficated again 2 hours later. Continuously calling for help. NOTHING. The patient had been sitting for 5 hours in their poop.

Rehab patient family member · 2026☆☆☆☆

The facilities are very nice and the location on the river is spectacular. The Christian influence is a real plus as the sisters are always making sure that everyone is treated with care and respect.

Memory care family member · 2023★★★★★

You have to stay on them about the care. Falls may not be documented, assistance requests unanswered and pay attention to th m adhering to special dietary requirements such as thickened drinks.

Family member · 2023★★☆☆☆
Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.36hrs
OK
All nurses + aides combined
Staff Turnover
80%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

5

measures

Worse Than Avg

7

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility34.5%
Worse than Avg
Here
34.5%
US
19.4%
KY
19.4%
Campbell
18.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
KY
16.5%
Campbell
17.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.1%
Mixed vs Avgs
Here
26.1%
US
19.5%
KY
29.6%
Campbell
25.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.3%
Better than Avg
Here
13.3%
US
15.4%
KY
16.4%
Campbell
18.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
KY
96.2%
Campbell
97.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.6%
Worse than Avg
Here
18.6%
US
14.4%
KY
14.7%
Campbell
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.2%
Mixed vs Avgs
Here
83.2%
US
81.8%
KY
83.9%
Campbell
96.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Mixed vs Avgs
Here
86.0%
US
79.7%
KY
83.6%
Campbell
92.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.7%
Worse than Avg
Here
2.7%
US
1.6%
KY
1.7%
Campbell
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
5penalties
Well above state avg (3.4)
22 complaint-triggered
$312,265 in fines

Families have filed multiple complaints against Carmel Manor, triggering 22 of its 49 deficiencies over recent years, with recurring issues in abuse/neglect protection, care planning, and medication management. The facility has repeatedly struggled with safety hazards and infection control across all five surveys, though all violations show correction dates. Given the persistent complaint pattern and recurring safety concerns, families should carefully evaluate this facility.

Dec 1, 2025Routine
14
0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0809Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Dec 1, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 24, 2025Complaint
8
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 15, 2025Complaint
7
0656Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0657Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 5, 2023Routine
3
0133Potential for harm · WidespreadCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

May 5, 2023Complaint
6
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Federal Penalties

Fine

Jul 24, 2025

$291,840

Payment Denial

Jul 24, 2025

110-day denial

Fine

Mar 15, 2025

$10,000

Fine

Mar 15, 2025

$10,425

Payment Denial

Mar 15, 2025

4-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Carmel Manor

Organization Type

nonprofit

Chain Affiliation

Chain Name

Carmelite Sisters for the Aged & Infirm

Chain Size

9 facilities nationwide

Chain avg rating: 2.6/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Mcweeney, Brian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

O'brien, Deborah

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Baniewicz, MaryOfficer / DirectorBrauley, JeffreyOfficer / DirectorBrown, AnnOfficer / DirectorDesmond, WalterOfficer / DirectorDominick, KathleenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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