Nursing HomeMedicaid Medicare 5-star

Marjorie P Lee Retirement Community

Strong Medicare quality ratings; public reviewers often praise compassionate, person-centered care. Still worth an in-person visit.

3550 Shaw Avenue, Hyde Park · Cincinnati, OH 45208|88 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 25 Google reviews

(513) 871-2090 Directions Website

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What this means for your family

Marjorie P Lee Retirement Community has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate, person-centered care and effective rehabilitation therapy. Review the component ratings and current source records before deciding.

Google Reviews

27 public Google reviews available

Marjorie P. Lee Retirement Community receives polarized feedback, with some families praising the compassionate, person-centered care and dedicated staff, while others report severe lapses in medical oversight. Critical concerns include medication management errors, dismissive attitudes from nursing staff, and hygiene issues. Families should weigh the positive reports of rehab success against the serious allegations of neglect and poor communication.

Quality Themes

Tap a score for details

Strengths

Compassionate, person-centered care
Effective rehabilitation therapy
Clean and well-maintained environment
Strong sense of community

Concerns

Medication management errors and missed doses (mentioned by 2 reviewers)
Dismissive or arrogant nursing/medical staff (mentioned by 3 reviewers)
Neglect of basic care needs (hygiene, laundry, personal items) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 27 analyzed

How They Respond to Reviews

76%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high staffing rating, how do you ensure that the person-centered care philosophy translates into consistent daily attention to personal hygiene and laundry needs?
2I noticed that medication management is a key focus for your team; what specific protocols or double-check systems do you have in place to ensure medications are administered accurately and on time?
3How do you foster open communication between the nursing staff and family members to ensure that any concerns about care or medical updates are addressed promptly and respectfully?
4With the facility's strong sense of community, what does a typical day look like for residents to ensure they stay socially engaged and active?
5I see that you actively respond to feedback online; how do you use that input to improve the daily experience and quality of life for your residents?
6How does your team handle medical emergencies or changes in a resident's health status to ensure that families are kept informed and involved in the decision-making process?

Personalized based on this facility's data

Key Review Excerpts

“The nurses, aids and other staff did a great job dealing with his health issues. He was especially fond of Shenna an aid the rehab. The whole family loved her.”

Long-term resident's family · 2025★★★★★

“My relative started in memory care and then to long term care. We recently moved him out of this facility due to the following; forgetting to give medication to over dosing. The techs did nothing for his care and we’re on their personal phones or doing their nails.”

Long-term resident's family · 2022★☆☆☆☆

“Don't pay the nurse for doing your parents pills they don't make sure they take them multiple weeks go missed of meds they are playing games talk about poor service for the price you pay.”

Long-term resident's family · 2026★☆☆☆☆

Source: 27 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.80hrs

Registered nurses for medical care

Total Nursing

5.30hrs

All nurses + aides combined

Staff Turnover

36%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

19.5%

25.5%

Hamilton

22.5%

Residents with depression symptoms

↓ Lower is better

This Facility22.5%

Mixed vs Avgs

Here

22.5%

12.8%

30.1%

Hamilton

36.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

93.5%

92.7%

Hamilton

88.1%

Residents whose walking got worse

↓ Lower is better

This Facility14.0%

Worse than Avg

Here

14.0%

14.1%

6.1%

Hamilton

6.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility16.7%

Worse than Avg

Here

16.7%

15.4%

8.8%

Hamilton

9.0%

Residents needing more daily help over time

↓ Lower is better

This Facility6.7%

Mixed vs Avgs

Here

6.7%

13.9%

5.3%

Hamilton

5.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility88.9%

Better than Avg

Here

88.9%

79.8%

75.6%

Hamilton

62.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.2%

Better than Avg

Here

91.2%

82.0%

78.5%

Hamilton

67.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.2%

Hamilton

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

21findings in history

Latest survey: 3 · well below OH avg (10.1)

1 complaint-triggered findings

One family did file a complaint that resulted in a deficiency for accident prevention and supervision in 2025. The facility has had recurring issues with fire safety systems (emergency lighting, smoke barriers, fire alarms) and medication management, with most deficiencies occurring in earlier surveys from 2018-2019. All identified problems have been corrected by the facility, suggesting they address issues when found.

Jan 29, 2026Routine9 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 4, 2025Complaint1 finding

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jul 20, 2023Routine7 findings

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Dec 28, 2019Routine4 findings

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Marjorie P Lee Retirement Community

Organization Type

nonprofit

Chain Affiliation

Chain Name

Episcopal Retirement Homes, INC.

Chain Size

3 facilities nationwide

Chain avg rating: 4.7/5 · Rank 1 of 3 (Highest rating)

Ownership & Management

Owners

Episcopal Retirement Homes, INC.

Owner · Organization

Key personnel

Anim, DoraOfficer / DirectorCooper, W.Officer / DirectorElin, Reverend DarrenOfficer / DirectorFritschner, JohnOfficer / DirectorHagopian, JoannOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(513) 871-2090

episcopalretirement.com

3550 Shaw Avenue

Cincinnati, OH 45208

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

25 reviews from families & visitors

Official Website

Visit episcopalretirement.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.