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Assisted Living

Mackenzie Place - Fort Collins

Families consistently rate this highly — reviewers highlight beautiful, well-maintained facility and grounds. Schedule a visit to confirm the fit.

4750 Pleasant Oak Dr, Fort Collins, CO 8052561 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.2/5

based on 76 Google reviews

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Mackenzie Place - Fort Collins Assisted Living in Fort Collins, CO — Street View
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What this means for your family

MacKenzie Place offers a beautiful environment and strong social programming that many residents enjoy. However, because multiple families have reported significant issues with management transparency and care consistency, we strongly recommend that you interview current families of residents in the specific wing you are considering and ask direct questions about staff turnover and communication protocols.

Google Reviews

Google Reviews

76 reviews on Google
MacKenzie Place is a large senior living community in Fort Collins that receives high praise for its beautiful grounds, spacious apartments, and generally compassionate staff. However, some families have reported significant concerns regarding management transparency, high staff turnover, and inconsistent care quality, particularly within the memory care unit. Prospective families should carefully weigh the facility's strong amenities and social environment against these reports of management-level friction.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities8.0MedsN/AMemory5.0Comms4.0Value5.0

Strengths

  • Beautiful, well-maintained facility and grounds
  • Spacious and attractive apartment floor plans
  • Engaging social activities and community events
  • Compassionate and attentive frontline staff

Concerns

  • Management and leadership issues (mentioned by 4 reviewers)
  • High staff turnover (mentioned by 2 reviewers)
  • Poor care quality in memory care (mentioned by 2 reviewers)
  • Rising costs and nickel-and-diming (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'16(1)'18(3)'20(5)'22(9)'24(9)'26(3)

Distribution · 64 analyzed

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10

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the community events look very engaging; could you walk me through the typical social calendar for a new resident this month?
  • 2Since the apartment floor plans are quite spacious, what options do you have for residents who might need to transition their level of care while staying in the same unit?
  • 3How does your leadership team ensure consistent communication with families regarding changes in a resident's care plan or daily health status?
  • 4I understand that maintaining a stable team is important; what initiatives do you have in place to support your frontline staff and maintain consistency in care?
  • 5Regarding the financial side, could you provide a clear breakdown of what is included in the base monthly rate versus potential additional service fees?
  • 6What specific protocols and staffing models are in place to ensure high-quality, personalized attention for residents in the memory care neighborhood?

Personalized based on this facility's data


Key Review Excerpts

The staff is kind, patient and attentive! The restaurant serves a good variety of tasty dishes that change monthly. There is a great bar area to have a glass of wine and play games or pool.

General visitor · 2024★★★★★

My dad has been living at MacKenzie Place since 2016. I cannot say enough good things about this facility and its staff. My dad lives in the memory care area and it is so pretty and pleasant.

Memory care family member · 2023★★★★★

Beware…this is not a five star facility. It’s like a piece of candy with a pretty wrapper that’s rotten on the inside. The management staff – outside of the move-in facilitator - is a good ‘ol boys club.

Family member · 2025☆☆☆☆
Source: 76 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

4total
2deficiencies
Feb 19, 2026Other
CleanReport

No deficiencies found during this inspection.

May 6, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 23, 2025Complaint
N/A0000 & 9999

A revisit survey was completed on 1/23/25 for all previous deficiencies cited on 9/17/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Sep 17, 2024Complaint
N/A0000, 0610, 0734 and 2 more

A relicensure survey with complaints #CO31867 and #CO37127 was completed on 9/17/24. Deficiencies were cited. Based on observation and interview, the residence failed to place in a visible location a list of all staff who had current certification in first aid and cardiopulmonary resuscitation (CPR) so that the information was readily available to staff at all times, affecting 39 current residents. Findings include:An environmental tour on 9/17/24 from approximately 7:00 a.m. to 9:00 a.m., revealed no evidence of a visible list of staff with current CPR and first aid certifications. On 9/17/24 at 9:18 a.m., Staff #3 stated she had not seen a list of CPR and first aid certified staff in a visible location within the residence that was readily available at all times. On 9/17/24 at approximately 4:20 p.m., the administrator stated she was aware of the requirement for the residence to place a list of staff with current cert.. Based on observation, record review, and interview, the residence failed to ensure a name-based criminal history check conducted by the Colorado Bureau of Investigation (CBI) was completed for each prospective staff member prior to staff hire for three of three sample staff (#1-#3), affecting 39 current residents.Findings include:1. Referencesa. Chapter VII regulations governing assisted living residences, part 2.45, defines "Staff" as employees and contracted individuals intended to substitute for or supplement employees who provide personal services. "Staff" does not include individuals providing external services, as defined herein.b. Chapter VII regulations governing assisted living residences, part 7.12, requires that each personnel file shall include written documentation regarding the following i.. Based on record review and interview, the residence failed to ensure there was at least one staff member onsite at all times who had current certification in cardiopulmonary resuscitation (CPR) and obstructed airway techniques from a nationally recognized organization, affecting 39 current residents. Findings include:Documented CPR certifications for Staff #1 and #3 revealed CPR completion dates of 3/19/23 and 6/8/23. However, the certifications were not from a nationally recognized organization. The staff schedule, from 9/1/24 to 9/17/24, revealed the following shifts had no staff members onsite with current certification in CPR from a nationally recognized organization as follows:9/1/24 from 10:00 p.m. to 9/2/24 at 6:00 a.m.9/2/24 from 10:00 p.m. to 9/3/24 at 6:00 a.m.9/3/24 from 10:00 p.m. to 9/.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.14.31: The administrator and the QMAP supervisor shall, on a quarterly basis, audit the accuracy and completeness of the medication administration records, controlled substance list, medication error reports, and medication disposal records. Any irregularities shall be investigated and resolved. The results of the audits shall be documented and routinely included as part of the assisted living residence' s Quality Management Program assessment and review.18.9: The face sheet shall be updated at least annually and contain the following inf..

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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