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Assisted Living

Morningstar at Jordan

Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.

14301 E Arapahoe Rd, Centennial, CO 80112105 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.5/5

based on 60 Google reviews

5
4
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1
Morningstar at Jordan Assisted Living in Centennial, CO — Street View
Street View

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What this means for your family

MorningStar at Jordan is highly regarded for its warm, compassionate staff and active community life, making it a strong contender for many families. However, if your loved one has limited mobility or cognitive challenges that prevent them from using a call button, be sure to have a direct conversation with management about how they ensure regular, proactive check-ins and assistance with meals.

Google Reviews

Google Reviews

60 reviews on Google
MorningStar at Jordan is widely praised for its compassionate, attentive staff and welcoming community atmosphere, with many families noting that their loved ones felt well-cared for and supported. However, some families have reported critical lapses in care for residents with limited mobility, specifically regarding call-button response times and assistance with basic needs like eating. Prospective families should weigh the strong staff-resident relationships against these specific concerns regarding responsiveness for high-needs individuals.

Quality Themes

Tap a score for details
Food6.0Staff9.0Clean9.0Activities9.0Meds5.0Memory7.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive caregiving staff
  • Strong, supportive leadership team
  • Welcoming and community-oriented environment
  • Well-maintained facility

Concerns

  • Slow or inadequate response to call buttons for residents with limited mobility (mentioned by 2 reviewers)
  • Inconsistent assistance with daily needs like eating (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(1)'22(6)'24(12)'26(8)

Distribution · 50 analyzed

5
45
4
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3
0
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1
2

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you incorporate that kind of open communication into your daily care planning for residents?
  • 2With a community of 105 residents, how do you ensure that staff members are able to provide consistent, personalized attention during meal times?
  • 3What is your current protocol for managing call button requests, especially for residents who may need a little extra time or assistance with mobility?
  • 4Given your focus on a welcoming, community-oriented environment, what kind of daily activities or social events do you find are most popular with your residents?
  • 5How does your leadership team monitor the quality of care to ensure that the high standards mentioned by so many families are maintained consistently?
  • 6In the event of a medical concern or emergency, what is the specific process for notifying family members and coordinating with outside healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

The staff has been wonderful through the transition, getting to know her (and her very specific needs), and now she's already at a point that I can only say has been overwhelming incredible - for her and me.

Long-term resident's family · 2022★★★★★

Be sure your loved one can operate call button independently. My mother could not because of horrible arthritis in her fingers. I was assured she would be checked on every hour. This did not turn out to be the case.

Resident's family · 2022★★☆☆☆

The staff in each of the areas are very kind and attentive. It is important that they anticipate moms need which they do well. I would recommend this community to anyone considering support for their loved one

Memory care family member · 2023★★★★★
Source: 60 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

2total
1deficiencies
Mar 21, 2023Complaint
N/A0000, 0410, 0540 and 3 more

A licensure complaint, promted by #CO31308, was completed on 3/22/23. Deficiencies were cited. Based on interviews and record review, the residence failed to ensure it and staff observed the resident' s right to be free from neglect, affecting one former resident (#6). (Cross-reference Q1360). Specifically, on 8/30/22, at approximately 11:00 a.m., Staff #3, who was assigned as Former Resident #6' s primary caregiver for that day, took Former Resident #6 to the activity area as he was to take his lunchbreak. Former Resident #6 was last seen in the dining area at approximately 11:30 a.m. when he was administered medications. When Staff #3 returned from his break, he did not let other staff know and proceeded to assist another resident with dining in the resident' s room. &n.. Based on interviews and record review, the residence failed to ensure the secure outdoor area was directly supervised by staff for one former resident (#6) who resided in the secure environment. Specifically, Former Resident #6 was last seen by staff inside the residence on 8/30/22 at 11:30 a.m. At approximately 12:55 p.m., staff were notified by another resident' s family member that Former Resident #6 was observed on the ground in the residence' s secure outdoor area. The former resident was found in direct sunlight, shaking and with injuries to his lower extremities. Staff attempted to stabilize Former Resident #6 before having the former resident transported to the hospital for tre.. Based on interviews and record review, the residence personnel failed to report suspected caretaker neglect of an at-risk resident to law enforcement within 24 hours of discovery, affecting one former resident (#6). (Cross-reference Q1312, Q1360). Findings include:1. References and Residence Policya. Chapter VII regulations governing assisted living residences, part 2.7, defines an at-risk person as any person who is 70 years of age or older, or any person who is 18 years of age or older and meets one or more of the following criteria: (E) Is a person with a mental health disorder as defined in Section 27-65-102(11.5), Colorado Revised Statutes (C.R.S.).b. C.R.S. 27-65-102, defines a mental health d.. Based on record review and interview, the residence failed to follow their written policy regarding investigations of allegations of abuse and neglect, affecting one former resident (#6). (Cross-reference Q0410). Findings include: 1. References and Residence Policiesa. Chapter VII regulations governing assisted living residences, part 2.10, defines caretaker neglect as neglect that occurs when adequate food, clothing, shelter, psychological care, physical care, medical care, habilitation, supervision or any other service necessary for the health or safety of an at-risk person is not secured for that person or is not provided by a caretaker in a timely manner and with the degree of care that a r.. Based on record review and interviews, the residence failed to ensure an occurrence involving neglect was reported to the Department, affecting one former resident (#6). (Cross-reference Q410).Findings include:1. Reference and Residence Policiesa. Chapter II regulations governing assisted living residences, part 1.44, defines "Neglect" as the failure to provide goods and services necessary to attain and maintain physical and mental well-being.b. The residence' s Abuse Prevention, Investigation & Reporting Policy & Procedure Policy, dated July 2021, defined neglect as: "Active or passive failure to provide the care, supervision, or services necessary to maintain the physical ..

Mar 21, 2023Complaint
CleanReport

No deficiencies found during this inspection.

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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