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Assisted Living

Chelsea Place

Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive care staff. Schedule a visit to confirm the fit.

14055 E Quincy Ave, Meadow Hills · Aurora, CO 8001564 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.6/5

based on 80 Google reviews

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Chelsea Place Assisted Living in Aurora, CO — Street View
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What this means for your family

Chelsea Place is widely praised for its high-energy activity program and compassionate, long-term staff. However, because multiple families have raised concerns about fall safety and responsiveness, we recommend asking specifically about their fall prevention protocols and how they handle resident supervision during high-traffic or off-hours.

Google Reviews

Google Reviews

80 reviews analyzed
Chelsea Place is a memory care facility that receives high praise for its warm, compassionate staff and engaging activity programs. While many families describe it as a second home where their loved ones are treated with dignity, a minority of reviewers have raised serious concerns regarding fall safety, inconsistent communication, and occasional lapses in basic care. Families considering this facility should look past the overwhelmingly positive sentiment to verify current staffing ratios and safety protocols.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean8.0Activities10.0Meds6.0Memory9.0Comms7.0Value8.0

Strengths

  • Warm, compassionate, and attentive care staff
  • Engaging and diverse activity programs
  • Welcoming and clean physical environment
  • Strong leadership and administrative support

Concerns

  • Frequent resident falls and lack of supervision (mentioned by 2 reviewers)
  • Inconsistent communication and difficulty reaching staff (mentioned by 2 reviewers)
  • Issues with housekeeping and cleanliness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(7)'22(3)'24(7)'26(20)

Distribution

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How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to continuously improve the daily experience here?
  • 2With 64 residents, how does your team balance providing personalized attention with ensuring consistent supervision, especially for those who might be at a higher risk of falls?
  • 3Could you walk me through your current protocol for keeping families updated on their loved one's health status or any changes in their care plan?
  • 4I’ve heard great things about your activity programs—what are some of the most popular ways residents here stay engaged and connected with one another throughout the week?
  • 5How do you currently manage housekeeping schedules to ensure that individual resident rooms and common areas stay consistently tidy and comfortable?
  • 6In the event of a medical concern or emergency, what is the standard process for notifying family members and coordinating with outside healthcare providers?

Personalized based on this facility's data


Key Review Excerpts

Chelsea Place is a Godsend and literally saved my Mother-In-Law’s life! She was on hospice care prior to moving there and was declining rapidly. Natalie and Trisha put together a plan with their staff that turned her completely around in a matter of days.

Memory care family member · 2023★★★★★

My dad has been at 2 other memory care facilities and he has never been more content than he is at Chelsea Place. The rest of my family can relax knowing he’s so well cared for there!

Memory care family member · 2024★★☆☆☆

Chelsea Place has been in our lives since early 2023 when my sister-in-law made this her memory care home. There have been many changes since our journey and most are positive. Lots of love and compassion from so many of the people who work to make this place safe and homey for the residents/elders.

Memory care family member · 2024★★★★★
Source: 80 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
4deficiencies
Apr 1, 2026Other
CleanReport

No deficiencies found during this inspection.

Apr 7, 2025Follow-up
N/A0000 & 9999

A revisit survey was completed on 4/7/25 for all previous deficiencies cited on 12/10/24. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

Dec 10, 2024Other
N/A0000, 1180, 9999

A relicensure survey was completed on 12/10/24. A deficiency was cited. Based on observation, record review, and interview, the residence failed to maintain a fall management program which included detailing in each resident' s care plan the individualized approaches necessary to address fall risks, affecting three of three sample residents (#3-#5) who required individualized approaches.Findings include:1. ObservationOn 12/10/24, Resident #5 was seated in a high back wheelchair.2. Record ReviewThe resident face sheet read Resident #5 was admitted to the residence on 2/20/23.A progress note, dated 9/22/24, read the resident had an unwitnessed fall and was found sitting on the floor beside her bed.A progress note, dated 9/28/24, read the resident had an unwitnessed fall near the lobby door.A progress note, dated 10/3/24, read the resident was sitting on a chair and slid to the floor.A progress note, dated 10/7/24, read late entry: the resident had a witnessed fall in the hallway. A progress note, dated 10/9/24, read the resident care plan had been updated with fall interventions after falls on 10/3/24 and 10/6/24. However there was no evidence the care plan had been updated. A progress note, dated 10/25/24, read the resident care plan had been updated with fall interventions after fall on 10/18. However, there was no evidence the residence updated the care plan or documented in a progress note that the residence sustained .. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY. No response is necessary. The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.8.8 Each assisted living residence shall place in a visible location a list of all staff who have current certification in first aid or CPR so that the information is readily available to staff at all times. The list shall be kept up to date and indicate by staff person whether the certification is in first aid or CPR or both.9.3 The assisted living residence shall have an involuntary discharge grievance policy that complies with Section 25-27-104.3, C.R.S., and includes, at a minimum:(A) The individual designated by the assisted living residence to receive involuntary discharge grievances.(B) The ability for any of the persons the assisted living residence is required to notify in accordance with Part 11.16 to file a grievance challenging the involuntary discharge and/or reasons for the discharge with the individual designated in subpart (A), above, within 14 calendar days after written notice of the involuntary discharge is provided by the assisted living residence.(C) The ability for the resident, or other person allowed to file a grievance to receive assistance in preparing and filing a grievance without interference from the ass..

Mar 12, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Jul 25, 2023Complaint
N/A0000 & 1468

A licensure complaint, prompted by #CO31466, was completed on 7/25/23. A deficiency was cited. Based on record review and interview, the residence failed to comply with authorized practitioner orders associated with medication administration, affecting three of three sample residents (#2, #5, #6). 1. Residence Policy The residence' s Medication Refill policy, dated May 2017, read in part; "Medication refills will be obtained in a timely manner to ensure residents have all physician (practitioner) ordered medications available ... Medications are never allowed to run out unless directed to by the physician ..."The residence' s Medications are Permanently Discontinued policy, dated May 2017, read in part; "Permanently discontinued medication will not be retained in the community (residence) ..." 2. Resident #5 was admitted to the residence on 2/16/23 with diagnoses that included unspecified dementia, depression and hip fracture. a. Acetaminophen A written practitioner' s order, dated 2/15/23, directed the residence to administer Acetaminophen 500 mg three times daily. However, the July 2023 medication administration record (MAR) read the medication had not been administered as ordered for the morning dose on 7/3/23 due to the keys to the medication cart being lock in the cart, for a total of one missed dose.b. Senexon PlusA written practitioner' s order, dated 2/15/23 , directed the residence to administer senexon plus 8.6-50 mg one tab daily. However, the July 2023 MAR read the medication had not been administered as ordered on 7/3/23 due to the keys to the medication cart being lock in the cart, for a total of one missed dose.c. Sertraline A written practitioner' s order, dated 2/15/23, directed the residence to administer sertraline 50 mg one tab daily. However, the July 2023 MAR read the medication had not been administered as ordered on 7/3/23 due to the keys to the medication cart being lock in the cart, for a total of one missed dose.d. Spiriva A written practitioner' s order, dated 2/15/23, directed the residence to administer spiriva 2.5 mcg two puffs once daily. However, the July 2023 MAR read the medication had n..

Jul 25, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Feb 21, 2023Complaint
N/A0000, 1110, 2130 and 3 more

A licensure complaint, prompted by #CO30250, was completed on 2/22/23. Deficiencies were cited. Based on observation, record review and interview, the residence failed to ensure residents had freedom of movement to their personal spaces, affecting three of three residents (#1, #2, #6) whose personal bedrooms were locked, though they did not have a key to the room. (Cross-reference Q2960)Findings include: 1. ObservationsOn 2/21 and 2/22/23 throughout the day, the doors to Residents #1, #2 and #6' s rooms were locked when the residents were not in the rooms. 2. Resident #1 was admitted to the residence on 1/20/22 with diagnoses including Alzheimer' s disease and cognitive communication deficit. The record for Resident #1 contained a document titled "Service Agreement" that h.. Based on observation, record review and interview, the residence failed to ensure residents in a secure environment had an enhanced care plan that contained the required information, affecting six of six sample residents (#1-#6). (Cross-reference Q3030) Findings include: 1. ReferenceChapter VII regulations governing assisted living residences, part 12.10, requires that each resident care plan shall:(C) Promote resident choice, mobility, independence and safety;(D) Detail specific personal service needs and preferences along with the staff tasks necessary to meet those needs.2. Resident #1 was admitted to the residence' s secure environment on 1/20/22.Resident #1' s record contained .. Based on observation, record review and interview, the residence failed to provide personal services, including a system for identifying and reporting resident concerns that required an immediate individualized approach and/or on-going monitoring, affecting two of two sample residents (#5, #6) who used oxygen. Findings include: 1. Referencesa. Chapter VII regulations governing assisted living residences, part 2.3, defines "Activities of daily living (ADLs)" as those personal functional activities required by an individual for continued well-being, health and safety. As used in this Chapter 7, activities of daily living include, but are not limited to, accompaniment, eating, dressing, gro.. Based on record review and interview, the residence failed to ensure resident records contained progress notes that included information on resident status, as well as documentation regarding any out of the ordinary events or issues that affected residents' condition, and that staff documented progress notes before the end of their shifts, affecting four of five sample residents (#3-#5, #7). Findings include: 1. Residence PolicyThe residence' s Narrative Charting Entries policy, dated 5/20/22, read in part: "Enter all essential facts related to resident status ... State the actions/interventions made in response to the data ... Follow up and document the resident' s response to the action .. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.12.1 The assisted living residence shall make available, either directly or indirectly through a resident agreement, the following services, sufficient to meet the needs of the residents:(A) A physically safe and sanitary environment including, but not limited to, measures to reduce the risk of potential hazards in the physical environment related to the unique characteristics of the population.12.10 Each resident care plan shall:(A) Be develo..

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References & Resources

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