Brookdale Greenwood Village
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 150 Google reviews
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What this means for your family
While Brookdale Greenwood Village has a clean facility and a dedicated core of staff, the frequency of reports regarding neglect and medication errors is concerning. If you choose this facility, we strongly recommend that a family member be present daily to advocate for the resident and monitor care, especially during nights and weekends.
Google Reviews
Google Reviews
150 reviews on Google“Brookdale Greenwood Village receives highly polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation services, while others report severe neglect and safety concerns. Critical issues frequently cited include chronic understaffing, slow response times to call buttons, and significant failures in medication management. Families should be aware that while some residents have positive experiences, there is a recurring pattern of complaints regarding basic care standards and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Helpful and welcoming front desk personnel
Concerns
- Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
- Medication management errors (mentioned by 6 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
- Lack of basic supplies or equipment upon admission (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 280 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating, but I’m curious how you ensure consistent response times for residents throughout the day and night?
- 2Could you walk me through your current process for medication management and how you ensure accuracy for new residents?
- 3What is your standard protocol for keeping families updated on their loved one's health status, and who is our primary point of contact for these updates?
- 4I see you have a dedicated therapy team; how do you integrate physical and occupational therapy into a resident's daily routine?
- 5What steps does the facility take to ensure that essential supplies and equipment are fully prepared and ready for a resident on their very first day?
- 6I appreciate that the leadership team engages with feedback online; how do you use that family input to make tangible improvements to the resident experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff allowed me to stay with her while they bathed her so that I could talk with her and keep her calm. I so appreciate their professionalism and kindness.”
“The staff at Brookdale was nothing but supportive and helpful from the minute my father left the hospital and was brought in for his rehab stay.”
“My mom recently moved into their memory care center. Before she was in a different memory care facility. That didn’t workout well... By the time she arrived I felt like I was leaving her with family!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 5 deficiencies, indicating ongoing concerns about care quality. Brookdale Greenwood Village shows recurring issues across three main areas: daily care assistance and safety, food service and nutrition, and medication management. While all deficiencies have reported correction dates, the pattern of repeated problems in care quality and safety, combined with multiple family complaints, suggests persistent challenges that warrant careful evaluation during any visit.
Dec 1, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 28, 2024Routine17
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 30, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 21, 2022Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 31, 2021Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Dec 1, 2025Complaint
A survey prompted by #CO1919784, #CO1919785 and #CO2567228 was conducted from 9/22/25 to 12/1/2025. Four deficiencies were cited. The actual survey exit date was 09/23/2025. Per AHFSA guidance from CMS on 11/17/25, the survey end date has been adjusted to the date the CMS-2567 was issued to the provider, on 12/01/2025 Based on observations, record review and interviews, the facility failed to ensure that food was stored, prepared, distributed, and served in accordance with professional food safety standards in the main kitchenSpecifically, the facility failed to ensure:-The kitchen was kept in a sanitary manner;-Perishable foods were properly labeled, stored, and maintained; and, -The ice machine was maintained in a sanitary condition. Findings include:I. Failure to ensure the kitchen was kept in a sanitary mannerA. Professional referenceAccording to the U.S. Food and Drug Administration Food Code (Effective 2022) retrieved on 10/1/25,“The presence of food debris or dirt on nonfood contact surfaces may provide a suitable environment for the growth of microorganisms which employees may inadvertently transfer to foo.. Based on observations, record review and interviews, the facility failed to ensure two (#1 and #4) of three residents who required respiratory care received care consistent with professional standards of practice out of seven sample residents.Specifically, the facility failed to:-Ensure Resident #1 and Resident #4 were provided their physician-ordered continuous positive airway pressure (CPAP) treatment consistently; and, -Ensure Resident #4’s CPAP machine was cleaned and stored properly. Findings include:I. Facility policy and procedureThe Admission Data Collection and Orders policy, revised September 2025, was provided by the director of nursing (DON) on 9/23/25. It read in pertinent part, “The charge nurse who admits the resident is responsible for completing the nursing admission data collection, verify.. Based on record review and interviews, the facility failed to ensure an environment free from risk of accidents and hazards for one (#2) of three residents reviewed for accident hazards/ falls out of seven sample residents.Specifically, the facility failed to:-Ensure Resident #2, who had a history of falls, was appropriately assessed at admission to determine needed interventions to prevent ongoing falls; -Ensure appropriate fall prevention interventions were in place; and,-Ensure all clinical staff were educated on Resident #2’s orthostatic hypotension diagnosis (a sudden drop in blood pressure that happens when a resident changes position from lying or seated position to a standing position causes dizziness and/or fainting) which puts the resident at a high risk for falls. Findings include:I. Professional refer.. Based on record review and interviews, the facility failed to ensure one (#2) of three residents received the highest practicable treatment and care in accordance with professional standards of practice of seven sample residents.Specifically, the facility failed to ensure all prescribed medications including medications to treat cirrhosis of the liver (scarred and damaged liver that prevents it from working properly), high blood pressure, and a chronic mental health disorder were ordered and obtained from the pharmacy to administer to the resident upon admission. Findings include:I. Facility policy and procedureThe Admission Process policy and procedure, revised April 2025, was provided by the nursing home administrator (NHA) on 9/22/25 at 11:31 a.m. The policy read in pertinent part, “Adm..
Jan 6, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 18, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 26, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 15, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jun 10, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Apr 23, 2024Routine
STANDARD is not met based on observation and staff interviews of the emergency lighting, the facility failed to maintain the battery-powered emergency lights accordance with 7.9.3 and 19.2.9.1. This deficient practice could affect all residents and staff throughout the facility in the event of the loss of primary power. This was evidenced by the following:No documentation was available during record review of the facility required testing of the battery-powered emergency lighting system annually for not less than 1 ½ hours.7.9.3 Periodic Testing of Emergency Lighting Equipment. A functional test shall be conducted on every required emergency lighting system at 30 day intervals for not less than 30 seconds. An annual test shall be conducted on every required battery-powered emergency lighting system for not less than 1 ½ hours. Equipment shall be fully operational for the duration of the test. Written records of visual inspections and tests shall be kept by the owner for inspection by the authority having.. STANDARD not met as evidenced by: Based on observation and staff interview during the survey, it was determined that the facility failed to install electrical equipment in accordance with National Fire Protection Association 70, National Electrical Code. This deficient practice could affect all residents throughout the facility due to increased potential hazards of electrical fire. This was evidence by the following:The facility is utilizing a power strips ran through a wall as a substitute for fixed wiring to supply power in adjacent office. NFPA 70, National Electrical Code section 400-8 requires, in part, that flexible cords and cables not use as a substitute for the fixed wiring of a structure, and that they not be attached to a building surface.The Maintenance Director acknowledged the power strip misusage during a tour of the facility. The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility is a two and three story, Type II (111) protected, non-combustible structure. The east wing is two stories in height and the remainder of the facility is three stories. The building is protected throughout by an automatic fire sprinkler system and is classified as Fully Sprinklered. The 90 bed facility was surveyed on April 23, 2024 using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. The facility will meet the requirements with the correction of the deficiencies listed herein.The deficiencies were discussed with the Executive Director and Maintenance during the exit conference. This STANDARD is not met as evidenced by: Based on observation and staff interview, it was determined that the facility failed to provide an adequate source of outside combustion/makeup air for natural gas fueled equipment in accordance with National Fire Protection Association (NFPA) Life Safety Code and NFPA 54 Natural Fuel Gas Code. This deficient practice could affect all residents and staff in the core smoke compartment should the natural gas fueled heating equipment malfunction due to improper maintenance. This was evidenced by the following:The actuators to the combustion/make up air supply sources in the boiler and laundry rooms are disconnected. Life Safety Code Section 19.5.1 requires that heating, ventilating, and air conditioning comply with the provisions of Section 9.2 and shall be installed in accordance with manufacturer' s specifications. Section 9.2.2 requires that heat producing equipment be installed in accordance with NFPA 54, National Fuel Gas Code. Gas fueled equipment must have a cont..
Ownership & Operations
Who Operates This Facility
Brookdale Greenwood Village
for profit
Chain Affiliation
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.9/5 · Rank 7 of 14
Ownership & Management
Owners
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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