Morning Star AL # 4
Reviewer concerns include failure to communicate important family news or resident needs to relatives — investigate before committing.
based on 8 Google reviews
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What this means for your family
While some staff members are noted as being hardworking, the facility has significant documented issues with communication and resident oversight. Families should prioritize verifying how the facility handles family notifications and ensure they conduct an in-person visit to check for building security and maintenance.
Google Reviews
Google Reviews
8 reviews analyzed“Families should approach this facility with significant caution due to serious allegations regarding poor communication and lack of empathy toward residents and families. While one reviewer noted that staff members work hard to maintain safety, other reports highlight critical failures in notifying families about important life events and a perceived lack of care.”
Quality Themes
Tap a score for detailsStrengths
- Hardworking employees
- Efforts to maintain resident safety
Concerns
- Failure to communicate important family news or resident needs to relatives
- Perceived lack of empathy and care for residents
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the staff is known for working so hard to keep residents safe, what specific protocols do you have in place to manage medical emergencies or sudden changes in health?
- 2How do you ensure that family members are kept in the loop regarding any important updates or changes in a resident's daily needs?
- 3What is your routine for maintaining the cleanliness and upkeep of the common areas and resident rooms?
- 4Could you describe what a typical day of activities and social engagement looks like for the residents here?
- 5How do you foster a sense of empathy and personal connection between the care team and the residents?
- 6With a small, intimate community of 12, how do you ensure each resident's individual preferences are communicated to the entire staff?
Personalized based on this facility's data
Key Review Excerpts
“The employees here work hard for their residents and try and make it as safe and comfortable as possible.”
“It's looks abandoned, people walking around all outside doors open .my grandmother was there she stated that she wonted to go home they did not contact any family members,her sister passed while she was there they did not tell her.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 26, 2025Complaint
The facility failed to provide adequate supervision for a resident in the special care unit, allowing the resident to exit the building through a window. This lack of supervision resulted in the resident being found 0.8 miles away and attacked by dogs, sustaining multiple lacerations and requiring hospitalization.
Feb 26, 2025Complaint
The facility failed to provide adequate supervision for a resident on the special care unit, allowing them to exit the building through a window. This lack of supervision resulted in the resident wandering 0.8 miles away from the facility and being attacked by dogs, sustaining multiple severe wounds.
May 4, 2017Follow-up
The facility failed to provide personal care in accordance with the assessed needs of residents. Specifically, a resident requiring assistance with transfers was observed to be transferring himself from a wheelchair to bed without staff help because staff were busy with meal service. Additionally, a non-ambulatory resident was identified as being totally dependent on staff for transfers and ADLs, yet staff were not consistently providing the required assistance.
May 4, 2017Follow-up
The facility failed to provide personal care in accordance with the assessed needs of 2 out of 3 residents sampled. Specifically, staff failed to provide necessary assistance with transfers and personal care as required by the residents' care plans.
Feb 7, 2017Other
The facility failed to maintain walls, ceilings, and floors in a clean and good state of repair. Specific issues included rusted ceiling vents, cracked tiles, water-stained ceilings, and rust stains on floors and baseboards in various resident rooms and common areas.
Feb 7, 2017Other
The facility failed to maintain walls, ceilings, and floors in a clean and good state of repair. Specific issues included rust and water stains on floors and ceilings, cracked tiles, holes in walls, and unpainted wall patches in multiple resident rooms and common bathrooms.
Oct 28, 2015Other
The facility failed to maintain walls, ceilings, and floors in a clean and good repair. Specific issues included detached ceiling coverings, peeling paint, and various stains or substances on the walls and ceilings in the dining room, bathrooms, and resident rooms. Additionally, the shower stall exhibited stained tiles, a loose shower head, and bubbling wall coverings.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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