Morning Star AL # 2
Reviewer concerns include failure to communicate important family news or resident needs to relatives (mentioned by 2 reviewers) — investigate before committing.
based on 8 Google reviews
Watch Morning Star AL # 2
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What this means for your family
While some staff members are noted for their hard work and dedication to resident safety, there are alarming reports regarding a lack of communication with families during critical moments. If you choose this facility, you must establish a rigorous, documented communication plan with the administration to ensure you are notified of all significant resident changes.
Google Reviews
Google Reviews
8 reviews analyzed“Families should approach this facility with significant caution due to serious allegations regarding poor communication and lack of empathy toward residents and their families. While one reviewer noted that staff members work hard to maintain safety and comfort, other reviews highlight distressing instances of failure to notify families of important events.”
Quality Themes
Tap a score for detailsStrengths
- Hardworking employees
- Efforts to maintain resident safety
Concerns
- Failure to communicate important family news or resident needs to relatives (mentioned by 2 reviewers)
- Perceived lack of care and empathy toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1How do you ensure that family members are kept updated on any changes in a resident's health or daily needs?
- 2What specific protocols do you have in place to maintain a high standard of cleanliness and hygiene throughout the facility?
- 3Could you tell me more about how the staff approaches building personal, empathetic connections with each resident?
- 4What does a typical day of social activities and engagement look like for the residents here?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying both the family and medical professionals?
- 6I've noticed some praise for how hardworking the team is; how do you support your staff to ensure they can provide the best care possible?
Personalized based on this facility's data
Key Review Excerpts
“The employees here work hard for their residents and try and make it as safe and comfortable as possible.”
“It's looks abandoned, people walking around all outside doors open .my grandmother was there she stated that she wonted to go home they did not contact any family members,her sister passed while she was there they did not tell her.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 17, 2017Other
The facility failed to maintain the outside grounds in a clean and safe condition. Specifically, nine chairs on the front porch were in poor condition, featuring rusted metal, ripped cushions, exposed padding, and cigarette ash. Residents and staff confirmed that the furniture had remained in this dilapidated state for months or even over a year without cleaning.
Aug 17, 2017Other
The facility failed to maintain the outside grounds in a clean and safe condition. Specifically, several chairs on the front porch were in disrepair, including rusted metal, torn cushions, and accumulated cigarette ash.
The facility failed to ensure that walls, ceilings, and floors were kept clean and in good repair. Deficiencies were noted in multiple bathrooms and bedrooms, including rusty vents, chipped paint, broken floor tiles, and damaged wall surfaces.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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