Morning Star AL # 3
Reviewer concerns include failure to communicate critical information to families (mentioned by 2 reviewers) — investigate before committing.
based on 8 Google reviews
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What this means for your family
This facility presents significant risks regarding family communication and resident oversight. While some staff members are noted as hardworking, the recurring reports of families not being notified of major life events are a major red flag that requires direct investigation.
Google Reviews
Google Reviews
8 reviews analyzed“Families should approach this facility with extreme caution due to serious allegations regarding poor communication and lack of empathy toward residents and families. While one reviewer noted that staff members work hard to maintain safety, other reports highlight significant failures in notifying families about critical life events and a perceived lack of care.”
Quality Themes
Tap a score for detailsStrengths
- Hardworking employees
- Efforts to maintain resident safety
Concerns
- Failure to communicate critical information to families (mentioned by 2 reviewers)
- Perceived lack of empathy or care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since your team is known for working so hard to keep residents safe, what specific protocols do you have in place to manage medical emergencies or sudden changes in health?
- 2How do you ensure that families are kept updated and informed about any important changes in a resident's daily well-being?
- 3What is your process for ensuring the facility remains clean, tidy, and comfortable for all 12 residents?
- 4Could you tell me more about the daily activities and social opportunities available to help residents stay engaged with one another?
- 5How do you support your staff in providing a warm, empathetic, and personalized level of care for each individual?
- 6What is the best way for us to stay in regular contact with the care team regarding our loved one's needs?
Personalized based on this facility's data
Key Review Excerpts
“The employees here work hard for their residents and try and make it as safe and comfortable as possible.”
“It's looks abandoned, people walking around all outside doors open .my grandmother was there she stated that she wonted to go home they did not contact any family members,her sister passed while she was there they did not tell her.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Nov 1, 2024Complaint
The facility failed to ensure that medications prescribed for anxiety and agitation were administered to residents as ordered by the physician. Specifically, for Resident #1, there was a discrepancy where Lorazepam was documented as administered on the eMAR but was not recorded in the controlled substance log.
Nov 1, 2024Complaint
The facility failed to ensure that medications prescribed for anxiety and agitation were administered as ordered by the physician. Specifically, discrepancies were found between the eMAR and controlled substance logs for two residents, including instances where medication was documented as administered on the eMAR but not recorded on the controlled substance log, and instances where medication was administered more frequently than ordered.
Feb 1, 2017Follow-up
The facility failed to ensure that thickened liquids were served as ordered by the resident's physician. Specifically, a PCA/MA prepared tea for a resident requiring honey-thick consistency using incorrect measurements of Thick-it powder, resulting in a liquid that was not at the required thickness.
Nov 14, 2016Follow-up
The facility failed to ensure necessary follow-up appointments were scheduled for residents returning from the hospital. Specifically, there was an oversight in scheduling appointments for residents, such as Resident 6-3, who required a referral from the PCP for a neurologist. The facility has since implemented a plan of correction to ensure staff make calls to schedule overlooked appointments and that the Administrator checks records for residents returning from the ER.
Nov 14, 2016Follow-up
The facility failed to maintain walls, ceilings, and floors in a clean and good repair. Specific issues included holes and peeling paint in three common bathrooms, dirt and grime buildup on floors throughout the facility, and a warped, rotting baseboard in the kitchen pantry.
Mar 25, 2015Complaint
The facility failed to maintain the kitchen freezer in a safe and operating condition to keep food frozen solid. Observations revealed freezer temperatures as high as 16 degrees F and items such as bologna and hotdogs were not completely frozen. Staff interviews indicated the freezer does not get cold properly and takes an excessive amount of time to freeze ice.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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