See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Monument Healthcare Canyon Rim

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2730 East 3300 South, Millcreek, UT 8410990 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 84 Google reviews

5
4
3
2
1
Monument Healthcare Canyon Rim Nursing Home in Millcreek, UT — Street View
Street View

Watch Monument Healthcare Canyon Rim

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While this facility has a history of strong rehab outcomes and dedicated individual staff members, the recent surge in reports regarding unsanitary conditions and slow response times is concerning. If you consider this facility, we strongly recommend visiting on a weekend to observe staffing levels firsthand and asking management specifically about their protocols for medication safety and call-light response times.

Google Reviews

Google Reviews

84 reviews on Google
Monument Healthcare Canyon Rim receives highly polarized feedback, with many reviewers praising specific staff members for their kindness and dedication during short-term rehab stays. However, a significant and growing number of recent reviews describe severe neglect, including unsanitary conditions, long wait times for basic needs like water, and medication errors. Families should be aware that while some report excellent communication and care, others describe a facility that struggles with basic safety and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean3.0Activities8.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Dedicated and compassionate nursing staff
  • Effective physical and occupational therapy teams
  • Helpful and welcoming administrative/front desk staff
  • Strong communication during short-term rehab stays

Concerns

  • Significant delays in responding to resident needs (e.g., water, call lights) (mentioned by 6 reviewers)
  • Unsanitary facility conditions and cleanliness issues (mentioned by 5 reviewers)
  • Medication management errors (mentioned by 3 reviewers)
  • Inadequate staffing levels, particularly on weekends (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'21(1)'23(2)'25(22)'26(13)

Distribution · 87 analyzed

5
60
4
3
3
3
2
1
1
20
18 reviews posted between May 10, 2022May 13, 2022 · 18 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
  • 2With a 2-star CMS staffing rating, what specific protocols do you have in place to ensure call lights and basic requests are answered promptly, especially during the weekend shifts?
  • 3Could you walk me through your current process for medication administration and the safety checks you use to prevent errors?
  • 4I see that cleanliness is a high priority for families; what is your daily schedule for deep-cleaning resident rooms and common areas?
  • 5Given the facility's focus on rehabilitation, how do you balance the therapy schedule with opportunities for social engagement and daily activities for residents?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

The night staff are incredible. Brings great peace of mind knowing our uncle is in the great hands of the amazing staff - Nia & Monica!

Memory care family member · 2025★★★★★

My grandma waited 3 HOURS to get water this weekend! No one cares about my grandmas well being unless a family member is present to advocate for her.

Long-term resident's family · 2026☆☆☆☆

found medication on the floor that should have been given to my mother. The workers here do not care about the residents.

Long-term resident's family · 2026★★★☆☆
Source: 84 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.88hrs
OK
Registered nurses for medical care
Total Nursing
3.27hrs
80%
All nurses + aides combined
Staff Turnover
60%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.9%
Worse than Avg
Here
38.9%
US
19.5%
UT
24.7%
Salt lake
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.3%
Mixed vs Avgs
Here
21.3%
US
12.1%
UT
16.5%
Salt lake
23.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.8%
Worse than Avg
Here
14.8%
US
14.4%
UT
12.1%
Salt lake
10.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
5.3%
UT
3.5%
Salt lake
3.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Mixed vs Avgs
Here
97.0%
US
93.4%
UT
97.1%
Salt lake
98.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.2%
Better than Avg
Here
18.2%
US
19.4%
UT
21.8%
Salt lake
21.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility84.6%
Mixed vs Avgs
Here
84.6%
US
79.7%
UT
91.0%
Salt lake
92.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.9%
Mixed vs Avgs
Here
88.9%
US
81.8%
UT
93.8%
Salt lake
94.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
1penalties
Well below state avg (9.1)
2 complaint-triggered
$6,676 in fines
Clean record — no deficiencies

Families recently filed complaints about this facility's handling of suspected abuse reporting, triggering a December 2024 inspection that found deficiencies in abuse reporting and investigation procedures. The facility has a pattern of issues with abuse/neglect protections, medication management, and resident assessments across three surveys since 2020. While all violations have been corrected, the recurring nature of abuse-related deficiencies and recent family complaints warrant careful consideration.

Dec 16, 2024Complaint
2
0609Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Aug 17, 2022Routine
10
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 25, 2020Routine
14
0600Actual harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0841Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0001Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Federal Penalties

Fine

Dec 16, 2024

$6,676

Ownership & Operations

Who Operates This Facility

Owner / Operator

Monument Healthcare Canyon Rim

Organization Type

for profit

Chain Affiliation

Chain Name

Monument Health Group

Chain Size

11 facilities nationwide

Chain avg rating: 3.3/5 · Rank 8 of 14

Ownership & Management

Key personnel

Murray, BrianOfficer / DirectorGunnison Valley HospitalManagerHealth Group Management LLCManagerMonument Health Group LLCManagerBalser, BrandonManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call