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Nursing HomeMedicaid

Holladay Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

4782 South Holladay Boulevard, Salt Lake City, UT 84117120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 106 Google reviews

Holladay Healthcare Center Nursing Home in Salt Lake City, UT — Street View
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What this means for your family

Holladay Healthcare Center shows strong performance in physical therapy and rehabilitation, making it a viable option for short-term recovery. However, families should be highly cautious regarding long-term care; we strongly recommend asking about specific hygiene protocols, meal quality, and how the facility handles personal property, as these are recurring areas of concern.

Google Reviews

Google Reviews

106 reviews on Google
Holladay Healthcare Center receives polarized feedback, with many families praising the physical therapy team and specific nursing staff for their compassionate, attentive care during recovery. However, a significant number of reviewers report serious concerns regarding inconsistent hygiene, poor food quality, and communication breakdowns with administrative staff. Prospective families should be aware that while many have positive rehab experiences, there are recurring reports of neglect and unprofessionalism that warrant careful vetting.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean6.0ActivitiesN/AMeds5.0Memory2.0Comms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Attentive and compassionate nursing staff
  • Clean and bright facility environment
  • Responsive and helpful office management

Concerns

  • Poor food quality and unappealing meals (mentioned by 7 reviewers)
  • Inconsistent hygiene and bathing schedules (mentioned by 5 reviewers)
  • Unresponsive staff and slow call light response (mentioned by 4 reviewers)
  • Loss or theft of personal belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(5)'18(11)'21(3)'23(17)'25(6)'26(22)

Distribution · 109 analyzed

5
74
4
9
3
0
2
2
1
24

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet an individual's specific recovery goals?
  • 2Could you tell us more about the daily dining experience and how the menu is planned to ensure meals are both nutritious and appetizing?
  • 3What specific protocols are in place to ensure that hygiene and bathing schedules are consistent and personalized for every resident?
  • 4How does the nursing team manage call light responses to ensure that residents receive timely assistance when they need it?
  • 5What is your process for communicating important health updates or changes in condition to family members to ensure we stay closely connected?
  • 6How do you manage the security of residents' personal belongings to prevent any loss or misplaced items?

Personalized based on this facility's data


Key Review Excerpts

My mom spent several weeks here, and during that time the staff created an environment that felt calm, respectful, and deeply caring. There was never a moment when I questioned whether she was being treated with dignity.

Long-term resident's family · 2026★★★★★

The food was one of my biggest complaint. Once a week they give you a menu to choose what you want for each meal. Of course, with no pen or anything to write with. Once you get it filled out, they seemed to rarely bring what I

Rehab patient · 2023☆☆☆☆

I recently removed my grandfather from this facility because they RE- injured his back that was previously broken. I could not even get them to give me any explanation as to what happened

Long-term resident's family · 2026☆☆☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
UT
16.5%
Salt lake
23.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.7%
Worse than Avg
Here
28.7%
US
15.3%
UT
16.8%
Salt lake
14.4%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.6%
Worse than Avg
Here
10.6%
US
5.3%
UT
3.5%
Salt lake
2.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.3%
Worse than Avg
Here
26.3%
US
19.4%
UT
21.8%
Salt lake
21.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
UT
97.1%
Salt lake
97.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.4%
UT
14.6%
Salt lake
13.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
81.8%
UT
93.8%
Salt lake
94.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
79.7%
UT
91.0%
Salt lake
91.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
UT
0.8%
Salt lake
0.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
8 complaint-triggered

Holladay Healthcare Center has recurring issues with medication management, infection control, and care planning across all three surveys, with families filing complaints about medication errors, staff training, and wound care. The facility shows a pattern of repeated deficiencies in core care areas, though all violations have correction dates indicating efforts to address problems.

Mar 24, 2025Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0232Potential for harm · PatternCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Mar 24, 2025Complaint
3
0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

Sep 8, 2023Complaint
5
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Sep 8, 2023Routine
3
0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 16, 2021Routine
11
0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0811Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holladay Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 203 of 328

Ownership & Management

Key personnel

Wallace, MarkContracted Managing EmployeeBurnam, SoonOfficer / DirectorMoss, TylerOfficer / DirectorOlympus Health, INC.ManagerBurnam, SoonManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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