Holladay Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 106 Google reviews

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What this means for your family
Holladay Healthcare Center shows strong performance in physical therapy and rehabilitation, making it a viable option for short-term recovery. However, families should be highly cautious regarding long-term care; we strongly recommend asking about specific hygiene protocols, meal quality, and how the facility handles personal property, as these are recurring areas of concern.
Google Reviews
Google Reviews
106 reviews on Google“Holladay Healthcare Center receives polarized feedback, with many families praising the physical therapy team and specific nursing staff for their compassionate, attentive care during recovery. However, a significant number of reviewers report serious concerns regarding inconsistent hygiene, poor food quality, and communication breakdowns with administrative staff. Prospective families should be aware that while many have positive rehab experiences, there are recurring reports of neglect and unprofessionalism that warrant careful vetting.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Attentive and compassionate nursing staff
- Clean and bright facility environment
- Responsive and helpful office management
Concerns
- Poor food quality and unappealing meals (mentioned by 7 reviewers)
- Inconsistent hygiene and bathing schedules (mentioned by 5 reviewers)
- Unresponsive staff and slow call light response (mentioned by 4 reviewers)
- Loss or theft of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 109 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; how do you tailor those programs to meet an individual's specific recovery goals?
- 2Could you tell us more about the daily dining experience and how the menu is planned to ensure meals are both nutritious and appetizing?
- 3What specific protocols are in place to ensure that hygiene and bathing schedules are consistent and personalized for every resident?
- 4How does the nursing team manage call light responses to ensure that residents receive timely assistance when they need it?
- 5What is your process for communicating important health updates or changes in condition to family members to ensure we stay closely connected?
- 6How do you manage the security of residents' personal belongings to prevent any loss or misplaced items?
Personalized based on this facility's data
Key Review Excerpts
“My mom spent several weeks here, and during that time the staff created an environment that felt calm, respectful, and deeply caring. There was never a moment when I questioned whether she was being treated with dignity.”
“The food was one of my biggest complaint. Once a week they give you a menu to choose what you want for each meal. Of course, with no pen or anything to write with. Once you get it filled out, they seemed to rarely bring what I”
“I recently removed my grandfather from this facility because they RE- injured his back that was previously broken. I could not even get them to give me any explanation as to what happened”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holladay Healthcare Center has recurring issues with medication management, infection control, and care planning across all three surveys, with families filing complaints about medication errors, staff training, and wound care. The facility shows a pattern of repeated deficiencies in core care areas, though all violations have correction dates indicating efforts to address problems.
Mar 24, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 24, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Sep 8, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 8, 2023Routine3
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 16, 2021Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Holladay Healthcare Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 203 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit holladayhealthcare.net
Medicare data downloads
Original nursing home datasets
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