Mission Villa

This report details a Complaint Investigation conducted regarding allegations of financial abuse. The investigation concluded that the allegation was Unsubstantiated at this time, based on the information gathered during the visit.

The unannounced Annual Required Inspection revealed two deficiencies related to recordkeeping. Specifically, deficiencies were noted in maintaining complete personnel files, including an incomplete LIC501 form, and a failure to provide documentation verifying required staff training and orientation.

This report details the findings of a complaint investigation conducted on January 22, 2026. All allegations cited—including privacy violations, physical altercations, disrespect, improper living arrangements, billing issues, and notification failures—were reviewed. In every instance, the investigation concluded that there was not enough evidence to substantiate the allegations, resulting in no formal deficiencies being cited.

The inspection was a Case Management visit conducted on January 15, 2026. The primary deficiency found relates to the unsecured storage of hazardous materials in the laundry room area. This violation requires the facility to secure all potentially dangerous items and retrain staff on safe environmental practices.

The inspection was an unannounced case management visit following an alleged incident involving a resident and staff member. The primary deficiency cited relates to the failure to submit a written report of suspected abuse within the required seven-day timeframe. The administrator was directed to submit the necessary SOC341 report by the end of the business day.

COMPLAINT INVESTIGATION REPORT

The investigation covered multiple allegations, including improper rate increases and billing for supplies. The findings regarding the rate increase were deemed 'Substantiated,' citing failure to provide proper notice. The facility was cited for failing to adhere to regulations regarding rate increases, which posed a potential risk to residents.

The investigation covered multiple allegations, including improper rate increases and billing for supplies. The findings regarding the rate increase were deemed 'Substantiated,' citing failure to provide proper notice. The facility was cited for failing to adhere to regulations regarding rate increases, which posed a potential risk to residents.