Nursing HomeMedicaid

Balboa Nursing & Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

3520 Fourth Avenue, Bankers Hill · San Diego, CA 92103|194 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 16 Google reviews

(619) 291-5270 Directions Website

Street View

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What this means for your family

This facility is an excellent choice for families seeking a boutique, high-touch environment with exceptional nursing and therapy staff. However, you should be proactive in communicating dietary needs to management and closely monitor response times for call lights, as some families have experienced delays and administrative friction.

Google Reviews

16 reviews on Google

“Families can expect a boutique, family-oriented atmosphere with highly praised nursing and therapy staff. However, there are significant concerns regarding administrative communication, responsiveness to call lights, and occasional issues with meal consistency and dietary requests.”

Quality Themes

Tap a score for details

Strengths

Compassionate and professional nursing staff
Family-oriented, boutique atmosphere
Effective rehabilitation and speech therapy services
Clean and aesthetically pleasing facility

Concerns

Poor communication and rudeness from administrative/front desk staff (mentioned by 2 reviewers)
Delays in nursing response times to call lights (mentioned by 2 reviewers)
Difficulty managing specific dietary or meal requests (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 18 analyzed

How They Respond to Reviews

63%response rate

Good

The owner provides personalized responses that acknowledge specific details from the reviews. They demonstrate empathy in negative reviews and often propose direct follow-up or corrective actions.

Questions for Your Tour

1We noticed you are very engaged with your online community; how does the administration typically communicate important facility updates or changes to families?
2How do the nursing staff manage call light responses during the busier night shifts to ensure residents aren't waiting too long?
3Can you tell us more about how the kitchen handles specific dietary needs or special meal requests for residents?
4We've heard great things about your rehabilitation and speech therapy services; how do you integrate these therapies into a resident's daily routine?
5What is the protocol for handling a medical emergency or a sudden change in a resident's condition after hours?
6What kind of daily activities or social events are planned to help residents enjoy the boutique atmosphere of the facility?

Personalized based on this facility's data

Key Review Excerpts

“His nurse Janette Godoy actually brought his spirits as well as his health she was very hands on and always there when he needed her!”

Rehab patient's family · 2024★★★★★

“This skilled nursing facility is very small and boutique style place. It is very family oriented and you see many people visiting their loved ones.”

Long-term resident's family · 2023★★★★★

“I had to file an official complaint against St. Paul for their incredibly poor treatment of my mother, who broke bones in her leg while being mishandled by one of St. Paul's rough 'caregivers'”

Long-term resident's family · 2019★☆☆☆☆

Source: 16 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.51hrs

68%

Registered nurses for medical care

Total Nursing

4.17hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

45%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility21.9%

Worse than Avg

Here

21.9%

12.1%

7.0%

San diego

8.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.4%

Better than Avg

Here

7.4%

19.5%

13.7%

San diego

15.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

15.4%

11.6%

San diego

11.7%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

14.4%

10.4%

San diego

8.2%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.9%

Mixed vs Avgs

Here

10.9%

19.4%

10.7%

San diego

11.7%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

15.3%

10.5%

San diego

9.4%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

79.7%

93.2%

San diego

95.5%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.2%

San diego

97.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

San diego

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies

Above state avg (15.4)

18 complaint-triggered

Families have filed multiple complaints leading to concerning deficiencies at this facility, with some recent issues remaining uncorrected including privacy violations and inadequate nursing supervision. The most recurring problems involve accident prevention and safety hazards, medication management, and care planning failures. While many building safety and fire system issues have been corrected, the pattern of complaint-driven investigations suggests ongoing care quality concerns that families should investigate thoroughly during visits.

Mar 5, 2026Complaint2 findings

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Jan 27, 2026Complaint2 findings

0583Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 12, 2025Complaint1 finding

0740Potential for harm · IsolatedCorrected