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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 16 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
Balboa Nursing & Rehabilitation Center has a middle-range Medicare overall rating. Strengths include compassionate and professional nursing staff. Some reviewers note concerns about poor communication and rudeness from administrative/front desk staff (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families can expect a boutique, family-oriented atmosphere with highly praised nursing and therapy staff. However, there are significant concerns regarding administrative communication, responsiveness to call lights, and occasional issues with meal consistency and dietary requests.
Quality Themes
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Concerns
Rating Trends
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Distribution · 18 analyzed
The owner provides personalized responses that acknowledge specific details from the reviews. They demonstrate empathy in negative reviews and often propose direct follow-up or corrective actions.
Personalized based on this facility's data
Key Review Excerpts
“His nurse Janette Godoy actually brought his spirits as well as his health she was very hands on and always there when he needed her!”
“This skilled nursing facility is very small and boutique style place. It is very family oriented and you see many people visiting their loved ones.”
“I had to file an official complaint against St. Paul for their incredibly poor treatment of my mother, who broke bones in her leg while being mishandled by one of St. Paul's rough 'caregivers'”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints leading to concerning deficiencies at this facility, with some recent issues remaining uncorrected including privacy violations and inadequate nursing supervision. The most recurring problems involve accident prevention and safety hazards, medication management, and care planning failures. While many building safety and fire system issues have been corrected, the pattern of complaint-driven investigations suggests ongoing care quality concerns that families should investigate thoroughly during visits.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Balboa Nursing & Rehabilitation Center
for profit
Pacs Group
281 facilities nationwide
Chain avg rating: 2.9/5 · Rank 76 of 260
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit stpaulseniors.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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