Hillcrest Heights Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 148 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is frequently cited as world-class. However, if your loved one has dementia or requires strict medication adherence, you should specifically ask about noise control measures and their protocols for medication delivery and pharmacy communication.
Google Reviews
Google Reviews
148 reviews on Google“Families considering Hillcrest Heights Healthcare Center (also referred to as Mission Hills Post Acute Care) will find a highly praised rehabilitation and nursing team, particularly in physical and occupational therapy. While many reviewers celebrate the warm, family-like atmosphere and cleanliness, some families have raised serious concerns regarding medication management errors, loud environments in memory care, and inconsistent communication from administration.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Warm, compassionate, and professional nursing staff
- Clean and well-maintained facility
- Strong sense of community and family-like atmosphere
Concerns
- Medication management errors and delays (mentioned by 3 reviewers)
- Loud environment/noise levels in memory care (mentioned by 2 reviewers)
- Inconsistent administrative communication (mentioned by 2 reviewers)
- Food quality and variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 155 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently address specific staff members, departments, or patient milestones mentioned in the reviews. They demonstrate empathy in sensitive situations, such as condolences or recovery milestones, and acknowledge constructive criticism regarding food and facilities.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing team ensure that medication is administered accurately and on a consistent schedule every day?
- 3What steps are taken to manage noise levels and create a calm, soothing environment for residents in the memory care unit?
- 4Could you describe the daily meal schedule and how you work to provide a variety of nutritious food options for the residents?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing care?
- 6What kind of social activities or community events are organized to help foster that family-like atmosphere mentioned by so many families?
Personalized based on this facility's data
Key Review Excerpts
“Due to the amazing therapy staff, Sonya, Katie, Karen, Keenan and Emily, her quality of life is returning. Wow, these people have such dedication, education, experience and training.”
“The hallways are very loud, even in the evenings despite there being "quiet zone" signs everywhere. TVs are blarring and employees often shout to each other across the hall instead of talking quietly.”
“I watched it go from the old owners to the new owners and each time it's better and better”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing problems with families filing complaints (14 complaint-triggered deficiencies), particularly around resident rights and care planning issues that persist across multiple recent surveys. The most recurring problems involve care planning and assessment, nutrition and dietary services, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated issues in core care areas like medication management and accident prevention, combined with frequent family complaints about resident treatment and discharge processes, suggests systemic care quality concerns that warrant careful investigation before placement.
Nov 25, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
May 21, 2025Complaint3
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 9, 2025Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 7, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 17, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
May 30, 2023
$6,351
Ownership & Operations
Who Operates This Facility
Hillcrest Heights Healthcare Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 24 of 34
Ownership & Management
Owners
Asd6, LLC
Owner · Organization
Jacaranda Healthcare Group LLC
Owner (parent company) · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Bradshaw, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
148 reviews from families & visitors
Official Website
Visit missionhillspostacute.com
Medicare data downloads
Original nursing home datasets
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