Mirabella at Asu
Strong Medicare quality ratings; families often praise active, intellectually stimulating environment. Still worth an in-person visit.
based on 115 Google reviews
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What this means for your family
Mirabella at ASU offers an exceptional lifestyle for independent seniors who want to remain active and connected to university life. However, families should exercise extreme caution regarding the skilled nursing facility; please conduct thorough, unannounced visits and ask specifically about staffing ratios and care protocols for non-independent residents.
Google Reviews
Google Reviews
115 reviews analyzed“Mirabella at ASU is a polarizing facility that offers a unique, high-end lifestyle integrated with university activities, which many residents praise as invigorating and intellectually stimulating. However, the facility faces significant criticism regarding its location in a vibrant nightlife district, with many negative reviews stemming from community disputes over noise and the displacement of local businesses. Families should be aware of serious concerns regarding the quality of care in the skilled nursing wing, including reports of neglect and poor responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Active, intellectually stimulating environment
- Strong integration with ASU campus and classes
- Modern, high-end facility amenities
- Friendly and engaged resident community
Concerns
- Neglect and poor care in skilled nursing (mentioned by 3 reviewers)
- Difficulty navigating parking and site access (mentioned by 2 reviewers)
- Inconsistent temperature control in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's unique location, how are residents encouraged to participate in the various intellectual and intergenerational programs offered through the ASU campus partnership?
- 2I noticed some feedback regarding temperature comfort in the living spaces; could you explain how the climate control system is managed to ensure resident comfort in their individual rooms?
- 3With the recent focus on enhancing communication, what is the standard process for keeping family members updated on changes in a resident's daily health or care plan?
- 4Could you walk us through the protocols for medication management and how the nursing team ensures accuracy and consistency for residents requiring daily assistance?
- 5Regarding the skilled nursing level of care, what specific steps are being taken to ensure that residents receive attentive, personalized support throughout the day and night?
- 6Since parking and site access can be a bit complex for visitors, what is the best way for family members to navigate the facility and coordinate frequent visits?
Personalized based on this facility's data
Key Review Excerpts
“From the moment I arrived, I was embraced by a compassionate and professional care team—including skilled nurses, CNAs, therapists, nutritionists, a case manager, and an activity director—all working together to support my physical, emotional, mental, and nutritional healing.”
“My husband was there, for 6 days before I had him moved elsewhere. He was left overnight in soiled diapers x 2. First time he asked to be changed and was told by the CNA she would be back.. she never returned..”
“We're particularly pleased with the ASU connection. We audit classes regularly. Engaging with students has proved invigorating. And we love the compatible mix of residents living here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed reports leading to two complaint-triggered deficiencies, including a recent case involving failure to properly report suspected abuse or neglect. The facility shows recurring issues with emergency preparedness, resident rights, and daily care assistance. All deficiencies have been corrected according to state records, though the pattern suggests ongoing compliance challenges across multiple care areas that families should discuss during visits.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Nov 29, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 13, 2022Routine8
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Aug 24, 2021Routine3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 28, 2026ComplaintCleanReport
The investigation of Complaint 00156219 was conducted on January 28, 2026. There were no deficiencies cited.
Aug 14, 2025Other
Violation cited
Violation cited
Oct 28, 2024ComplaintCleanReport
A complaint survey was conducted on October 28, 2024 for the investigation of intake # AZ00217514. There were no deficiencies cited.
Sep 26, 2024Complaint
An on-site investigation of complaint AZ00215611 was conducted on September 26, 2024, and the following deficiencies were cited :
Based on record review, observation, and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for one of two residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan. Findings include: 1. A review of R1's medical record revealed a service plan (dated August 20, 2024) that indicated R1 would receive the following services: - Night checks, 2-3 times per night; - Maximum assistance with activities; - Maximum assistance with eating, with each meal; - Maximum assistance with ambulation; - Moderate assistance with bed mobility; - Maximum assistance with compression stockings; - Maximum assistance with dressing; - Maximum assistance with oral care; - Maximum assistance with toileting; and - Maximum assistance with incontinence. 2. A review of R1's activities of daily living (ADL) documentation, for the month of August 2024, revealed missing documentation of night checks on the following dates: - August 10, 2024; - August 13, 2024; - August 18, 2024; and - August 23, 2024. 3. A review of R1's ADL documentation, for the months of August and September 2024, revealed missing documentation of activities assistance on the following dates: - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 21, 2024; - August 30, 2024; - September 2, 2024; and - September 3, 2024. 4. A review of R1's activities of daily living (ADL) documentation, for the month of August 2024, revealed missing documentation of eating assistance on the following dates: - August 2, 2024, at 6:00 PM; - August 8, 2024, at 1:00 PM and 6:00 PM; - August 9, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM; - August 16, 2024, at 1:00 PM and 6:00 PM; - August 21, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM; - August 22, 2024, at 6:00 PM; - August 30, 2024, at 6:00 PM; - September 2, 2024, at 1:00 PM and 6:00 PM; and - September 4, 2024, at 9:00 AM, 1:00 PM, and 6:00 PM. 5. A review of R1's ADL documentation, for the month of August 2024, revealed missing documentation of ambulation assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 18, 2024; - August 21, 2024; - August 23, 2024; - August 29, 2024; and - August 30, 2024. 6. A review of R1's ADL documentation, for the month of August 2024, revealed missing documentation of bed mobility assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 18, 2024; - August 21, 2024; - August 23, 2024; - August 29, 2024; and - August 30, 2024. 7. A review of R1's ADL documentation, for the months of August and September 2024, revealed missing documentation of compression stockings assistance on the following dates: - August 4, 2024; - August 8, 2024; - August 9, 2024; - August 16, 2024; - August 21, 2024; - August 23, 2024; - August 30, 2024; - September 2, 2024; and - September 4, 2024. 8. A review of R1's ADL do
Based on record review and interview, the manager retained a resident who was confined to a bed or chair without meeting the requirements of R9-10-814(B)(2)(b)(iii) for one of two residents sampled. The deficient practice posed a risk if the facility was unable to meet a resident's needs. Findings include: 1. R9-10-814(B)(2)(b)(iii) states, "A manager of an assisted living facility authorized to provide personal care services may accept or retain a resident who is confined to a bed or chair because of an inability to ambulate even with assistance if: the resident's primary care provider... examines the resident... at least once every six months throughout the duration of the resident's condition; reviews the assisted living facility's scope of services; and signs and dates a determination stating that the resident's needs can be met by the assisted living facility..." 2. A review of R1's service plan (dated August 20, 2024) revealed R1 received directed care services, and was confined to a bed or chair. 3. A review of R1's medical record did not include documentation of the determination required. 4. In an interview, E1 acknowledged R1's medical record did not include the required determination per R9-10-814(B)(2)(b)(iii).
Sep 23, 2024ComplaintCleanReport
A complaint survey was conducted on September 24, 2024 for the investigation of intake #AZ00214714. There were no deficiencies cited.
Sep 11, 2024ComplaintCleanReport
The investigation of complaint AZ00215640 was conducted on September 12, 2024. No deficiencies were cited.
Aug 30, 2024Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00214798, AZ00215246, AZ00214915, and AZ00210889 conducted on August 30, 2024:
Based on record review and interview, the manager failed to ensure resident records contained evidence of freedom from infectious tuberculosis(TB) as specified in R9-10-113 for two of two residents sampled. The deficient practice posed a TB exposure risk to residents. Findings include: 1. R9-10-113.A states "If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implements tuberculosis infection control activities that...2. Include: a. For each individual who is employed by the health care institution, provides volunteer services for the health care institution, or is admitted to the health care institution and who is subject to the requirements of this Section, screening, on or before the date specified in the applicable Article of this Chapter, that consists of: i. Assessing risks of prior exposure to infectious tuberculosis, ii. Determining if the individual has signs or symptoms of tuberculosis, and iii. Obtaining documentation of the individual's freedom from infectious tuberculosis according to subsection (B)(1)..." 2. A review of R1's medical record revealed no documentation of a tuberculosis screening test at the time of the inspection. Based on R1's acceptance date, this documentation was required. 3. A review of R2's medical record revealed no documentation of a tuberculosis screening test at the time of the inspection. Based on R2's acceptance date, this documentation was required. 4. In an interview, E1 acknowledged R1's and R2's medical records did not contain evidence of freedom from infectious tuberculosis(TB) as specified in R9-10-113. Technical assistance was provided on the Rule during the compliance inspection conducted August 16, 2022.
Based on documentation review and interview, the manager failed to ensure documentation of each evacuation drill included the identification of residents needing assistance for evacuation and the identification of residents who were not evacuated. The deficient practice posed a risk if employees were unable to implement the evacuation plan. Findings include: 1. A review of Department documentation revealed the facility was licensed for directed level of care. 2. A review of the evacuation drill documentation revealed evacuation drills conducted October 18, 2023 and May 8, 2024. However, documentation of the identification of the residents needing assistance and the identification of residents who were not evacuated was not available. 3. In an interview, E4 reported not all the residents participated in the evacuation drill dated May 8, 2024. 4. In an interview, E1 and E4 acknowledged the evacuation drills did not include the identification of residents needing assistance for evacuation and the identification of residents who were not evacuated.
Aug 26, 2024ComplaintCleanReport
The complaint survey was conducted on August 26, 2024 of the following complaint #AZ00214744. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
Mirabella at Asu
nonprofit
Chain Affiliation
Pacific Retirement Services
10 facilities nationwide
Chain avg rating: 4.6/5 · Rank 8 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit mirabellaasu.org
Medicare data downloads
Original nursing home datasets
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