Nursing HomeMedicaid Top Rated

Plaza Healthcare

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.

1475 North Granite Reef Road, South Scottsdale · Scottsdale, AZ 85257|179 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 150 Google reviews

(480) 990-1904 Directions Website

Street View

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What this means for your family

Plaza Healthcare offers highly regarded physical and respiratory therapy services, which can be beneficial for post-acute recovery. However, families should be aware of significant, recurring concerns regarding communication and staffing responsiveness. We strongly recommend scheduling frequent, unannounced visits and ensuring you have a clear, direct line of communication with the case management team to advocate for your loved one.

Google Reviews

150 reviews on Google

“Plaza Healthcare receives highly polarized feedback, with many families praising the facility for its dedicated therapy teams and compassionate nursing staff, while others report severe concerns regarding neglect, poor communication, and understaffing. While some patients report successful rehabilitation and recovery, a significant number of negative reviews allege serious lapses in medical care, hygiene, and responsiveness to patient needs.”

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy teams
Compassionate and attentive nursing staff
Well-maintained and clean facility environment
Specialized care capabilities including respiratory and dialysis support

Concerns

Poor communication regarding patient health status and care plans (mentioned by 6 reviewers)
Neglect and slow response times to patient needs (mentioned by 8 reviewers)
Understaffing leading to inadequate patient monitoring (mentioned by 5 reviewers)
Inconsistent hygiene and cleanliness in patient rooms (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 108 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We are so impressed by the 5-star CMS rating; how does your team ensure that the high standard of clinical care is maintained every single day?
2Since we've heard great things about your therapy teams, how do the physical and occupational therapists work with residents to help them maintain their independence?
3How does the nursing staff keep families updated on changes in a resident's health or updates to their care plan?
4With your specialized capabilities in respiratory and dialysis support, how do you manage complex medical needs or emergencies after hours?
5What specific protocols do you have in place to ensure medication management is consistently accurate and timely?
6How do you ensure that the cleanliness and hygiene of individual resident rooms are monitored and maintained throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The staff at Plaza was just amazing...so genuinely caring for their patients. They all seem to love their job there.”

Long-term resident's family · 2022★☆☆☆☆

“My grandma’s condition worsened here. The CNAs were neglectful. One time I walked in. And there was a soiled rag on the floor of my grandmother’s room.”

Grandchild of resident · 2024★☆☆☆☆

“The therapy team pushed him to reach his goals to be able to go home, when it was time to discharge the case management team was awesome.”

Resident's family · 2023★★★★★

Source: 150 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.89hrs

Registered nurses for medical care

Total Nursing

5.82hrs

All nurses + aides combined

Staff Turnover

46%

Lower is better (< 30% = good)

RN Turnover

45%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility56.9%

Worse than Avg

Here

56.9%

19.5%

20.6%

Maricopa

23.1%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.0%

Maricopa

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility12.8%

Worse than Avg

Here

12.8%

4.9%

4.5%

Maricopa

4.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility13.5%

Better than Avg

Here

13.5%

19.4%

20.5%

Maricopa

21.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility15.5%

Worse than Avg

Here

15.5%

14.4%

10.6%

Maricopa

8.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.7%

Better than Avg

Here

8.7%

15.4%

11.2%

Maricopa

10.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.7%

87.3%

Maricopa

89.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

81.8%

91.3%

Maricopa

93.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.5%

Worse than Avg

Here

3.5%

1.6%

1.1%

Maricopa

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (7.6)

2 complaint-triggered

Plaza Healthcare has recurring issues with food safety and infection control appearing across multiple surveys, plus families filed complaints about abuse protection and violation responses that were substantiated in 2024. While all deficiencies show correction dates, the pattern of repeated problems in critical care areas like nutrition and infection prevention, combined with recent complaint-triggered findings about resident protection, suggests families should thoroughly investigate current conditions before choosing this facility.

Jan 24, 2025Routine4 findings

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 31, 2024Complaint2 findings

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 16, 2022Routine6 findings

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

17total

11deficiencies

Jul 28, 2025ComplaintNo deficiencies

CleanReport

A complaint investigation was conducted on July 28, 2025 through July 28, 2025 of intake # 00137011. There no deficiencies cited.

Jul 9, 2025ComplaintNo deficiencies

CleanReport

Investigation of intakes # 00134938, AZ00165621, AZ00163161 was conducted on July 9, 2025. No deficiencies were cited.

May 29, 2025ComplaintNo deficiencies

CleanReport

The complaint survey was conducted on May 29, 2025, with the investigation of intake #: 00130899 00131256 AZ00187124 AZ00186889 AZ00177639. There were no deficiencies cited:

Apr 16, 2025ComplaintNo deficiencies

CleanReport

A complaint survey was conducted on April 16, 2025 through April 16, 2025 of intakes # 00125120, 00124120, 00121996, AZ00221375. There wre no deficiencies cited.

Jan 21, 2025Other1 deficiency found

1Report

42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on January 30, 2025. The facility meets the standards, based on acceptance of a plan of correction.

NFPA 101

Based on observation the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer which will cause harm to the patients and/or staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction." NFPA 80 2010 edition, Chapter 5 Section 5.2.14 Maintenance of Closing Mechanisms. 5.2.14.1 Self-closing devices shall be kept in working condition at all times. Chapter 19, Section 19.3.6.3 Corridor Doors Section 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be substantial doors, such as those constructed of 1-3/4 inch solid-bonded core wood, or capable of resisting fire for at least 20 minutes. Doors in fully sprinklered smoke compartments are only required to resist the passage of smoke. Doors shall be provided with a means suitable for keeping the door closed. Findings include: Observations made while on tour on January 30, 2025, revealed the following: 1. Room 141 play in the door resulting in a gap at the top of the door, handle side. 2. Room 149 play in the door resulting in a gap on the side above the handle and at the top. 3. Room 154 play in the door resulting in a gap on the side above the handle and at the top. 4. Room 156 play in the door resulting in a gap on the side above the handle and at the top. 5. Room 158 play in the door resulting in a gap on the side above the handle and at the top. 6. Room 160 play in the door resulting in a gap on the side above the handle and at the top. 7. Room 161 play in the door resulting in a gap on the side above the handle and at the top. 8. Room 162 play in the door resulting in a gap on the side above the handle and at the top. 9. Room 163 door has a gap at the top allowing air to pass through. 10. Room 173 door has a gap at the top allowing air to pass through. 11. Room 174 play in the door resulting in a gap on the side above the handle and at the top. 12. Room 176 play in the door resulting in a gap on the side above the handle and at the top. 13. Room 177 door not latching. 14. Room 180 seal at the top of the door is bad allowing air to pass. 15. Room 222 door has a gap on the side and at the top, handle side. 16. Room 224 door has a gap at the top allowing air to pass. 17. Room 242 door has a gap at the top allowing air to pass. 18. Room 272 play in the door resulting in a gap on the side above the handle and at the top. 19. Room 273 play in the door resulting in a gap on the side above the handle and at the top. 20. Room 274 play in the door resulting in a gap on the side above the handle and at the top. 21. Room 279 had a notch out of the door allowing light to pass through. The above doors would not stop smoke from traveling room to room. The management team confirmed the door deficiencies d

Jan 21, 2025Complaint8 deficiencies found

8Report

The recertification survey was conducted January 21, 2025 through January 24, 2025 in conjunction with the investigation of intake #s: AZ00222090, AZ00222091, AZ00221304, AZ00221306, AZ00221110, AZ00221113, AZ00218939, AZ00217235, AZ00217236, AZ00210501, AZ00210502, AZ00204760, AZ00203971, AZ00203972, AZ00199599, AZ00199600, AZ00199516, AZ00199517, AZ00199275, AZ00198520, AZ00198320, AZ00198321, AZ00198255, AZ00204749, AZ00204792, AZ00204794, AZ00204788, AZ00204789, AZ00222299, AZ00222301, AZ00222424, AND AZ00222426. The following deficiencies were cited:

An administrator shall ensure that:R9-10-423.A.3.b.

Violation cited

An administrator shall ensure that:R9-10-423.A.3.b.

Violation cited

An administrator shall ensure that:R9-10-425.A.1.b.

Violation cited

An administrator shall ensure that:R9-10-425.A.1.b.

Violation cited

An administrator shall ensure that:R9-10-411.A.1.

Violation cited

An administrator shall ensure that:R9-10-411.A.1.

Violation cited

An administrator shall ensure that:R9-10-422.1.a.

Violation cited

An administrator shall ensure that:R9-10-422.1.a.

Violation cited

Jan 7, 2025ComplaintNo deficiencies

CleanReport

An onsite complaint survey was conducted on January 7, 2025 for the investigation of intake # AZ00221636, AZ00221559. There were no deficiencies cited.

Dec 30, 2024ComplaintNo deficiencies

CleanReport

The investigation of complaints AZ00220427, AZ00221043, AZ00220999 was conducted on 12/30/2024. No deficiencies were cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Plaza Healthcare

Organization Type

for profit

Ownership & Management

Owners

Dmsi LLC

Owner · Organization

14%

Berlin Family Investment Company, LLC

Owner · Organization

Cherie Fensten Survivor's Trust

Owner · Organization

Cl Partnership

Owner · Organization

D&s Jonas Family Trust

Owner · Organization

Dr. David J Elbaum & Sherry F Elbaum Living Trust

Owner · Organization

E. Michael & Tina J. Loboda Family Trust

Owner · Organization

Fenigstein Family 2003 Partnership

Owner · Organization

Fenigstein Family Trust

Owner · Organization

Hollingsworth Family Trust

Owner · Organization

Jeffrey & Caren Goldenberg Trust

Owner · Organization

Jeffrey Goldenberg Gst

Owner · Organization

Jr Partners a California General Partnership

Owner · Organization

Karen Parver 2020 Irrevocable Gift Trust

Owner · Organization

Kaufman Real Partners

Owner · Organization

Kollander Family Revocable Living Trust

Owner · Organization

Lynda Goldenberg Buchman Gst

Owner · Organization

Mark & Deborah Goldenberg Trust

Owner · Organization

Mark Goldenberg Gst

Owner · Organization

Marvin Selesnick Family Trust

Owner · Organization

Rachel Vosko Family Trust

Owner · Organization

Roberta Scher Living Trust

Owner · Organization

S & S Weinstock Family Trust

Owner · Organization

S. Zachary Samuels & Elana Samuels Family Trust

Owner · Organization

Saltzburg Family Trust

Owner · Organization

Scher Family Trust

Owner · Organization

Schwartz Family Trust

Owner · Organization

The Exemption Trust Created Under the Ron & Lynne Kaufman Family Trust

Owner · Organization

The Forman Family Trust Est 8/21/1994

Owner · Organization

The Glucoft Family Trust Uta Dated November 2 2007

Owner · Organization

The Rj Bernstein Revocable Trust

Owner · Organization

Wendy Platt Trust

Owner · Organization

Weston Family Living Trust

Owner · Organization

Wolf Family Trust

Owner · Organization

Bendheim, John

Owner

Berg, Emmett

Owner

Borson, Richard

Owner

Cohen, Jacob

Owner

Dorfman, Ronald

Owner

Garfinkel, David

Owner

Garfinkel, Devora

Owner

Guterman, Alan

Owner

Guterman, Kimberly

Owner

Horn, Toby

Owner

Humayun, Saeed

Owner

Kemper, David

Owner

Morris, Anne

Owner

Morris, Stephen

Owner

Raskas, Stanley

Owner

Reich, Michael

Owner

Rohatiner, Marc

Owner

Schwartz, Pamela

Owner

Selesnick, Denyse

Owner

Shapiro, Daniel

Owner

Tobin, Harold

Owner

Winard, Elliot

Owner

Kaufman, Lynne

Owner (parent company)

Scher, Robert

Owner (parent company)

Caren Goldenberg Irrevocable Trust