Millbrae Assisted Living Home
Reviewer concerns include severe patient neglect and lack of basic care (hygiene/hydration) (mentioned by 2 reviewers) — investigate before committing.
based on 18 Google reviews
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What this means for your family
This facility shows a dangerous pattern of reported neglect, specifically regarding hygiene and hydration. While individual nurses are highly praised for their compassion, the systemic issues with understaffing and cleanliness are too significant to ignore; families should conduct an unannounced visit to verify basic care standards.
Google Reviews
Google Reviews
18 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe issues regarding patient neglect, dehydration, and inadequate staffing. While some individuals have praised specific nurses for their compassion and noted successful physical therapy outcomes, the prevailing sentiment highlights critical concerns regarding hygiene and safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Effective physical therapy for injury recovery
- Supportive environment for hospice care
Concerns
- Severe patient neglect and lack of basic care (hygiene/hydration) (mentioned by 2 reviewers)
- Chronic understaffing and staff burnout (mentioned by 2 reviewers)
- Poor facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of individual care is maintained during busy shifts?
- 2What specific protocols do you have in place to ensure residents' hygiene and hydration needs are met consistently throughout the day?
- 3Could you walk me through your daily cleaning schedule and how you maintain a fresh, pleasant environment in the common areas?
- 4How does the facility manage staffing levels to prevent burnout and ensure there is always enough support for the residents?
- 5What does a typical day of social activities and dining look like for the residents here?
- 6In the event of a medical emergency or a change in health status after hours, what is the immediate process for care and family communication?
Personalized based on this facility's data
Key Review Excerpts
“I’m fortunate to have Monica Rani as my nurse. I’m fortunate to have Monica Rani as my nurse. I wish I had her every too. She’s intelligent but humble. Most importantly is she cares.”
“The staff were very helpful with the care and assistance with me being able to walk again with physical therapy on a daily basis.”
“My Mom came here in early December 2022 for what we thought would be a two to three week stay. It has ended up being much longer, and now she is in hospice care here. Words cannot describe how grateful I am to the staff here.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 11, 2025OtherClean
The inspection was a Case Management - Annual Continuation visit conducted on 12/11/2025. The primary deficiency found relates to staff training, specifically the lack of verifiable current first aid certification for multiple staff members. The facility was required to submit proof of current first aid training for the identified staff by 12/26/2025.
Dec 3, 2025InspectionClean
The facility was inspected as part of a required 1-Year review. Two Type B deficiencies were cited concerning recordkeeping failures. Specifically, the facility failed to update pre-admission appraisals within the required 12-month timeframe for multiple clients, and documentation for annual routine medical visits was also outdated for several residents.
Nov 3, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Aug 26, 2025ComplaintClean
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
Aug 26, 2025ComplaintClean
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
Aug 26, 2025OtherClean
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
Oct 8, 2024InspectionClean
The unannounced required - 1 year inspection visit was conducted on 10/08/2024. The facility was observed to be clean, with proper safety measures in place, and no citations were issued during this visit. The administrator was requested to submit several updated forms by 10/15/2024.
Feb 6, 2024OtherClean
The facility underwent an unannounced Case Management visit on February 6, 2024. The purpose of the visit was to deliver an exclusion letter regarding a staff member. The report notes that the excluded staff member has not contacted the facility or been on the schedule since September 2023.
Ownership & Operations
Who Operates This Facility
Millbrae Assisted Living Home LLC
PO, GINGER
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit millbrae-carecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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