Reviewer concerns include severe patient neglect and lack of basic care (hygiene/hydration) (mentioned by 2 reviewers) — investigate before committing.
based on 18 Google reviews

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Reviewer feedback for Millbrae Assisted Living Home suggests areas to investigate further. Common concerns include: severe patient neglect and lack of basic care (hygiene/hydration) (mentioned by 2 reviewers), chronic understaffing and staff burnout (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as multiple reviewers report severe issues regarding patient neglect, dehydration, and inadequate staffing. While some individuals have praised specific nurses for their compassion and noted successful physical therapy outcomes, the prevailing sentiment highlights critical concerns regarding hygiene and safety.
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Key Review Excerpts
“The staff were very helpful with the care and assistance with me being able to walk again with physical therapy on a daily basis.”
“My Mom came here in early December 2022 for what we thought would be a two to three week stay. It has ended up being much longer, and now she is in hospice care here. Words cannot describe how grateful I am to the staff here.”
Source: CA Community Care Licensing Division
The inspection was a Case Management - Annual Continuation visit conducted on 12/11/2025. The primary deficiency found relates to staff training, specifically the lack of verifiable current first aid certification for multiple staff members. The facility was required to submit proof of current first aid training for the identified staff by 12/26/2025.
The facility was inspected as part of a required 1-Year review. Two Type B deficiencies were cited concerning recordkeeping failures. Specifically, the facility failed to update pre-admission appraisals within the required 12-month timeframe for multiple clients, and documentation for annual routine medical visits was also outdated for several residents.
COMPLAINT INVESTIGATION REPORT
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
The case management visit identified significant deficiencies related to mandatory reporting requirements. Specifically, the facility failed to report suspected physical abuse and suspected sexual abuse to the Department as required by law. These failures constitute immediate health and safety risks to the residents in care.
The unannounced required - 1 year inspection visit was conducted on 10/08/2024. The facility was observed to be clean, with proper safety measures in place, and no citations were issued during this visit. The administrator was requested to submit several updated forms by 10/15/2024.
The facility underwent an unannounced Case Management visit on February 6, 2024. The purpose of the visit was to deliver an exclusion letter regarding a staff member. The report notes that the excluded staff member has not contacted the facility or been on the schedule since September 2023.
Millbrae Assisted Living Home LLC
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