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Nursing HomeMedicaid Top Rated

Mill Pond Health Campus

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1014 Mill Pond Lane, Greencastle, IN 4613568 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 43 Google reviews

5
4
3
2
1
Mill Pond Health Campus Nursing Home in Greencastle, IN — Street View
Street View

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What this means for your family

Mill Pond is highly regarded for its memory care unit and engaging social atmosphere, making it a strong contender for long-term placement. However, because some families have reported occasional issues with phone responsiveness and call light wait times, we recommend visiting during a weekend or evening to observe staffing levels firsthand.

Google Reviews

Google Reviews

43 reviews on Google
Mill Pond Health Campus receives high praise for its compassionate nursing staff, engaging activities, and high-quality dining options. While most families report excellent communication and a welcoming environment, some reviewers have noted occasional issues with administrative responsiveness and staffing levels during off-hours.

Quality Themes

Tap a score for details
Food10.0Staff8.0Clean9.0Activities9.0Meds5.0Memory9.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • High-quality, restaurant-style dining
  • Engaging and well-organized resident activities
  • Clean and well-maintained facility environment

Concerns

  • Slow response times to call lights and administrative phone inquiries (mentioned by 2 reviewers)
  • Occasional staffing shortages affecting resident care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(3)'22(2)'24(10)'26(3)

Distribution · 42 analyzed

5
34
4
0
3
1
2
0
1
7

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to continuously improve the daily experience here?
  • 2With a capacity of 68 residents, how do you ensure that staff are able to respond promptly to call lights and urgent needs throughout the day?
  • 3I’ve heard wonderful things about your restaurant-style dining; could you walk me through how you accommodate individual dietary preferences or special nutritional needs?
  • 4Given the current staffing levels, what specific protocols do you have in place to ensure consistent, high-quality care during peak hours or shift changes?
  • 5Could you share more about the variety of activities offered and how you help new residents feel included and engaged in the community from their first week?
  • 6In the event of a medical emergency, what is your process for coordinating care with local hospitals and keeping family members updated in real-time?

Personalized based on this facility's data


Key Review Excerpts

Most importantly, we have noticed that Mill Pond has long term staff members in many important positions which makes for a pleasant home-like atmosphere.

Family member · 2026★★★★★

Each member of the team understood mom's needs, her routine, what she loved and adapted mom's plan of care to meet mom's needs.

Memory care family member · 2025★★★★★

But Amanda has been there for us thru thick and thin. On weekends when shes off. Late at night and even on her vacation. She started a support group for the fami

Memory care family member · 2025★★★★★
Source: 43 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
12.1%
IN
24.8%
Putnam
19.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.7%
Better than Avg
Here
17.7%
US
19.5%
IN
23.5%
Putnam
28.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.5%
IN
13.6%
Putnam
18.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
IN
93.6%
Putnam
92.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
IN
11.4%
Putnam
9.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
IN
95.4%
Putnam
96.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
79.8%
IN
79.0%
Putnam
85.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
81.8%
IN
81.5%
Putnam
82.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.5%
Mixed vs Avgs
Here
1.5%
US
1.6%
IN
1.3%
Putnam
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (7.6)
3 complaint-triggered

Mill Pond Health Campus has recurring issues across multiple care areas, with families filing complaints that triggered investigations. The facility shows persistent problems with medication management, care planning, and fire safety systems appearing in multiple surveys from 2022 to 2025. Most concerning are recent complaint-triggered deficiencies in 2025 regarding inadequate care planning and treatment, plus a past abuse protection violation, though all issues have correction dates indicating the facility has addressed them.

Aug 19, 2025Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 7, 2025Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jul 24, 2024Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 24, 2024Routine
4
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Oct 5, 2022Routine
18
0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mill Pond Health Campus

Organization Type

government

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 47 of 120 (Best)

Ownership & Management

Owners

Putnam County Hospital

Owner · Organization

100%

Barney, Leigh

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Lument Real Estate Capital LLC5% or Greater Mortgage InterestTrilogy Healthcare Operations of Greencastle, LLCManagerFrye, RachelManagerJohnson, CraigManagerWeatherford, DennisManager
Source: Medicare provider data

Contact

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References & Resources

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