Midlothian Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (68%)
- High RN turnover (67%)
Below average in Texas · Critically understaffed (RN) · Below chain average · $50,830 in fines
What this means for your family
This facility is an excellent choice for short-term rehabilitation, as the therapy team is frequently cited as exceptional. However, if your loved one has strict dietary needs or requires frequent assistance during the night, you must verify that the nursing staff is sufficiently equipped to handle those specific requirements.
Google Reviews
Google Reviews
102 reviews on Google“Families considering Midlothian Healthcare Center will find a facility highly praised for its exceptional rehabilitation therapy and a warm, family-like atmosphere. While many reviewers celebrate the cleanliness and the kindness of the nursing staff, there are serious, recurring allegations regarding neglect, specifically concerning medication delays and inadequate response to call lights during certain shifts. Prospective families should prioritize verifying staffing levels and dietary adherence for specialized diets.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy team
- Warm, family-like atmosphere and friendly staff
- Clean and well-maintained, modern-feeling facility
- Responsive administration and social work services
Concerns
- Inadequate response to call lights and patient needs (mentioned by 4 reviewers)
- Failure to adhere to specific dietary restrictions (mentioned by 2 reviewers)
- Staffing shortages leading to patient neglect (mentioned by 3 reviewers)
- Inconsistent care quality between day and night shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often using the reviewer's name and highlighting specific staff members mentioned. For negative reviews, the owner attempts to provide context, such as management changes or clarifying operational hours.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; how do you tailor rehabilitation plans to help residents regain their independence?
- 2With the facility feeling so modern and well-maintained, what kind of daily social activities or group outings do you have planned for the residents?
- 3How does the nursing team ensure that specific dietary restrictions and meal preferences are strictly followed during every meal?
- 4What protocols are in place to ensure that call lights are answered promptly and that residents' needs are met consistently throughout both the day and night shifts?
- 5How do you manage medication administration to ensure accuracy and safety for every resident?
- 6In the event of a medical emergency during the night, what is the process for contacting physicians or coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“My mom spent nearly two weeks in rehab, and I couldn't be more pleased with the care she received. The nursing staff did an excellent job, providing compassionate and attentive support throughout her stay. As an occupational therapist myself, I have high standards, and the therapy provided was truly exceptional.”
“The place was closed Sunday afternoon. This website is clearly in error, when it claims “Open 24/7”.”
“My grandmother was there for four days and four nights and had a terrible experience. She is on a no sodium diet and the first night there they gave her a chili dog for dinner. A CHILI DOG.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 9 deficiencies, with serious concerns including abuse/neglect protection failures and medication management errors as recently as December 2024. The facility shows persistent problems with infection control, resident safety, and fire safety systems across multiple surveys. While most issues are reportedly corrected, the pattern of recurring complaints and safety deficiencies suggests ongoing challenges families should carefully consider.
Jan 31, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 2, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 18, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Dec 4, 2024Routine7
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Sep 11, 2023
$2,447
Fine
Sep 5, 2023
$2,098
Fine
Aug 28, 2023
$42,091
Fine
Aug 14, 2023
$4,194
Ownership & Operations
Who Operates This Facility
West Wharton County Hospital District
for profit
MHC DEVELOPMENT, LLC
KATHERINE STARK
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 56 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit midlothianhealthcare.com
Medicare data downloads
Original nursing home datasets
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