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Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 614 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
3 findings in latest survey
Crestview Court has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and engaging and creative activity programming. Review the component ratings and current source records before deciding.
Crestview Court is highly regarded by many families for its compassionate nursing staff and engaging activity programs led by dedicated directors. However, some families have reported serious concerns regarding inconsistent care during night and weekend shifts, as well as issues with communication and hygiene management.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
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Distribution · 207 analyzed
The owner relies heavily on a small set of canned templates to respond to positive reviews, often using identical phrasing regardless of the specific praise provided. Negative reviews are met with a standardized script directing users to a corporate email address.
Personalized based on this facility's data
Key Review Excerpts
“The therapists listen to the smallest details and treat each patient with care, which is something that is very rare these days.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Concerning pattern of families filing complaints over resident safety and abuse prevention issues, with recent serious deficiencies in February 2025 for failing to protect residents from abuse and neglect. Most recurring problems involve medication management, resident safety/accident prevention, and pharmacy services, with issues persisting across multiple surveys despite corrections. While the facility addresses deficiencies when cited, the frequency of complaint-triggered investigations suggests ongoing quality concerns families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 21, 2025
$16,799
Dallas County Hospital District
for profit
FM 1382 HEALTH CARE CENTER LTD CO
SHAKARRA CLEMONS
Cantex Continuing Care
37 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 37
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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