Crestview Court
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 602 Google reviews
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What this means for your family
This facility offers exceptional activity programming and several standout nursing professionals who provide great emotional support. However, families should closely monitor care during weekend and night shifts, as multiple reviewers have noted a decline in responsiveness and attention to hygiene during those times.
Google Reviews
Google Reviews
602 reviews on Google“Crestview Court is highly regarded by many families for its compassionate nursing staff and engaging activity programs led by dedicated directors. However, some families have reported serious concerns regarding inconsistent care during night and weekend shifts, as well as issues with communication and hygiene management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging and creative activity programming
- Clean and well-maintained facility
- Professional and helpful administrative team
Concerns
- Inconsistent care and slow response times during night and weekend shifts (mentioned by 2 reviewers)
- Communication breakdowns regarding medical updates or facility issues (mentioned by 3 reviewers)
- Issues with hygiene and resident cleanliness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of canned templates to respond to positive reviews, often using identical phrasing regardless of the specific praise provided. Negative reviews are met with a standardized script directing users to a corporate email address.
Questions for Your Tour
- 1I noticed the administrative team is very responsive to feedback online; how do you typically share important medical updates or changes in care with family members?
- 2Since we want to ensure consistent care around the clock, what does the nursing coverage look like during the night and weekend shifts?
- 3We've heard great things about your creative activity programming; could you tell us more about what a typical day of engagement looks like for residents?
- 4How does the facility manage daily hygiene and personal care routines to ensure every resident stays clean and comfortable?
- 5In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
- 6With the facility being so well-maintained, how often are the resident living areas deep-cleaned and inspected?
Personalized based on this facility's data
Key Review Excerpts
“The staff is incredibly kind, friendly, and attentive—they truly treat my mom like family. She absolutely loves the daily activities and looks after them, which has done wonders for her spirits.”
“The facility is clean and well-maintained, creating a welcoming and safe environment for residents and visitors alike. The Director of Nursing, Terrance, along with the entire staff, consistently demonstrates a patient-centered approach.”
“I wouldnt recommend this place to anyone. The place STINKS. The employees are thieves. There have even been an instance where a resident on a wheelchair welcomed himself into my mother's room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Concerning pattern of families filing complaints over resident safety and abuse prevention issues, with recent serious deficiencies in February 2025 for failing to protect residents from abuse and neglect. Most recurring problems involve medication management, resident safety/accident prevention, and pharmacy services, with issues persisting across multiple surveys despite corrections. While the facility addresses deficiencies when cited, the frequency of complaint-triggered investigations suggests ongoing quality concerns families should carefully evaluate.
Jun 14, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2025Routine5
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 24, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 21, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 17, 2024Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 21, 2025
$16,799
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
FM 1382 HEALTH CARE CENTER LTD CO
SHAKARRA CLEMONS
Chain Affiliation
Cantex Continuing Care
38 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 37
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
602 reviews from families & visitors
Official Website
Visit cantexcc.com
Medicare data downloads
Original nursing home datasets
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