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Nursing HomeMedicaid Top Rated

Mervyn Sharp Bennion Central Utah Veterans Home

Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing staff. Still worth an in-person visit.

1551 North Main Street, Payson, UT 84651108 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 66 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its clean, private accommodations and dedicated, compassionate staff. Families should feel confident in the quality of care, but as with any facility, we recommend scheduling a tour to observe the daily activities and staff-resident interactions firsthand.

Google Reviews

Google Reviews

66 reviews on Google
Mervyn Sharp Bennion Central Utah Veterans Home is consistently praised for its clean, modern facility and a staff that demonstrates genuine respect and compassion for veterans. Families and residents highlight the private rooms, engaging activities, and the supportive, home-like environment as key reasons for their high satisfaction.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities10.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Warm, compassionate, and attentive nursing staff
  • Clean, well-maintained, and modern facility
  • Private rooms with private bathrooms
  • Engaging community activities and programs

Rating Trends

Tap a year to see what changed

234'16(5)'18(4)'20(3)'23(2)'26(1)

Distribution · 68 analyzed

5
65
4
2
3
0
2
1
1
0
29 reviews posted between Apr 2, 2024Apr 6, 2024 · 29 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much you engage with families in your responses to feedback; how can we best stay connected with the nursing team regarding daily updates?
  • 2The facility looks incredibly clean and modern; how often are the private rooms and bathrooms deep-cleaned to maintain this standard?
  • 3We are so impressed by the high staffing ratings here; how do you ensure that the compassionate care mentioned by others remains consistent during shift changes?
  • 4Could you tell us more about the specific community activities and programs available to keep residents socially engaged each week?
  • 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for notifying the family and coordinating care?
  • 6Since there have been some recent state inspections, what specific steps has the facility taken to address those findings and ensure continued excellence in care?

Personalized based on this facility's data


Key Review Excerpts

I like that all rooms are private unlike other places I’ve been. They take care of me really really well.

Long-term resident · 2024★★★★★

The thing that really sets this Home apart from all the others I’ve observed is the quality of the employees. They really seem to care about Veterans and they put their hearts into making it feel like home.

Family member · 2022★★★★★

My father recently passed and the staff was beyond compassionate. The extras that they did for him were unheard of and made his passing easier to handle.

Long-term resident's family · 2017★★★★★
Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.90hrs
OK
Registered nurses for medical care
Total Nursing
5.61hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
UT
14.6%
Utah
13.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
UT
24.7%
Utah
26.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
12.1%
UT
16.5%
Utah
12.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
15.3%
UT
16.8%
Utah
17.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
UT
97.1%
Utah
97.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
14.4%
UT
12.1%
Utah
11.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
UT
91.0%
Utah
86.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
81.8%
UT
93.8%
Utah
94.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
UT
0.8%
Utah
0.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (9.1)
1 complaint-triggered

This facility has recurring deficiencies across infection control, care planning, and food safety that persist across multiple surveys from 2019 to 2024, suggesting ongoing quality issues. One family filed a complaint in 2024 regarding failure to report suspected abuse or neglect. While all deficiencies show correction dates, the pattern of repeated problems in core care areas warrants careful consideration during your visit.

Mar 28, 2024Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Mar 28, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 7, 2022Routine
8
0690Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 10, 2019Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mervyn Sharp Bennion Central Utah Veterans Home

Organization Type

for profit

Chain Affiliation

Chain Name

Avalon Health Care

Chain Size

15 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 13 (Best)

Ownership & Management

Owners

Avalon Va Management LLC

Owner · Organization

Avalon Veterans Services, L.L.C.

Owner · Organization

Key personnel

Parsons, WestonW-2 Managing EmployeeBurton, HaroldOfficer / DirectorCooke, PeterOfficer / DirectorDangerfield, DavidOfficer / DirectorFranklin, ChristieOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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