Advanced Health Care of Salem
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for post-surgical recovery. However, because there are occasional reports of neglect and management dismissiveness, we recommend that families maintain a consistent presence during the stay to monitor care quality and advocate for their loved one.
Google Reviews
Google Reviews
36 reviews on Google“Advanced Health Care of Salem receives overwhelming praise for its rehabilitation services, with many families highlighting the effectiveness of physical and occupational therapy in helping patients return home. While the vast majority of reviews are highly positive regarding staff kindness and facility cleanliness, a small minority of reviewers have raised serious concerns regarding neglect and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and cheerful facility
- Attentive and compassionate nursing and CNA staff
- Reliable and friendly transportation services
Concerns
- Reports of patient neglect and poor care quality (mentioned by 2 reviewers)
- Management dismissiveness and lack of accountability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how are these programs tailored to help residents maintain their independence on a daily basis?
- 2I noticed that your team is active in responding to feedback online; what is your process for addressing family concerns or suggestions to ensure you remain accountable to the residents' needs?
- 3With your high CMS ratings for staffing, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 4Some families have expressed concerns regarding the consistency of care; what specific protocols do you have in place to ensure that every resident is monitored closely and that no needs go unmet?
- 5Could you walk me through how your team handles medical emergencies or sudden changes in a resident's health status, especially during the evening or weekend hours?
- 6Beyond the clinical care, what kind of social activities or community events do you organize to keep residents engaged and feeling at home in this smaller 16-resident setting?
Personalized based on this facility's data
Key Review Excerpts
“Because of the physical and occupational therapy I was released and home yesterday, able to climb the stairs from my garage to my kitchen, shower and everything else I need to do for myself. They are amazing.”
“The facility is clean, cheerful, and doesn't smell like a nursing home. The nurses and PT staff went above and beyond to make sure mom was well taken care”
“No place is perfect. Some of the nurses were surly or poorly trained and occasionally my meds were late. But as I end my 12 days here, I marvel at how caring and competent the vast majority of the nurses have been.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that resulted in a serious deficiency for failing to properly respond to alleged violations, which remains uncorrected. The facility has faced recurring issues with fire safety systems, emergency preparedness, and electrical systems across multiple surveys from 2020 to 2024. While most deficiencies have been corrected, the pattern of repeated safety violations and the unresolved complaint-triggered issue regarding abuse response warrant careful consideration.
Jan 20, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Apr 10, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jun 23, 2022Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 23, 2020Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Salem
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 18 of 25 (Best)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
Revere Health Pc
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
Karen Gail Miller Irrev Tr Fbo Zane Miller
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
The Karen Gail Miller Irrevocable Trust for the Benefit of Karen R. Wi
Owner (parent company) · Organization
The Karen Gail Miller Irrevocable Trust for the Benefit of Roger L. Mi
Owner (parent company) · Organization
The Karen Gail Miller Irrevocable Trust for the Benefit of Stephen F.
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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