Mercy Retirement & Care Center
Strong Medicare quality ratings; families often praise kind and empathetic admissions and marketing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
This facility is an excellent choice for residents seeking a beautiful environment, great food, and a smooth transition into assisted living. However, if your loved one requires skilled nursing or 24/7 monitoring, you must closely supervise their hygiene and response times, as multiple reviewers have reported significant neglect in those specific areas.
Google Reviews
Google Reviews
36 reviews on Google“Families considering Mercy Retirement & Care Center will find a beautiful, renovated facility praised for its welcoming atmosphere, kind marketing staff, and high-quality dining. However, there are serious, recurring allegations regarding neglect in skilled nursing care, specifically concerning hygiene, slow response times to call lights, and inadequate staffing levels at night.”
Quality Themes
Tap a score for detailsStrengths
- Kind and empathetic admissions and marketing staff
- Clean, bright, and well-maintained renovated facility
- High-quality dining and food variety
- Engaging community activities and beautiful grounds
Concerns
- Neglect regarding hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Slow response times to call lights/summons (mentioned by 2 reviewers)
- Inadequate staffing levels or reliance on agency staff (mentioned by 2 reviewers)
- Maintenance issues with air conditioning and beds
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to 5-star reviews, frequently mentioning specific staff members and family members named in the reviews. For negative reviews, the owner uses a professional, templated approach to redirect concerns to official email channels or provides context regarding the facility's scope of services.
Questions for Your Tour
- 1We've heard wonderful things about the dining variety here; could you tell us more about how the meal plans are structured for residents?
- 2The facility looks beautifully renovated and bright; how does the maintenance team manage upkeep for things like air conditioning and resident beds?
- 3With the community being so active, what kind of daily activities or outings are available to keep residents engaged with the beautiful grounds?
- 4How does the nursing team ensure that call lights are answered promptly, especially during busy shifts or when there is agency staff present?
- 5What specific protocols are in place to ensure consistent personal hygiene and daily care routines are met for every resident?
- 6In the event of a medical emergency after hours, what is the process for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“From the moment I called about placement for our family member I felt the love and care on the other end of the phone. I spoke with Linda( at the front desk)who was warm and caring and listened to my need.”
“My 78-year-old mother was recovering at Mercy after knee surgery. I visited her several times and found her happy and well taken care of. She enjoyed the food, often getting more than she expected, had great response from the help, and was handled excellently by the rehab group.”
“No care in the world they leave patients soak and wet in pee for over a full day they do not take good care of the residents also there are no towels, the staff there is rude and don't do they job”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered federal investigations, leading to serious deficiencies in abuse prevention, treatment quality, and medication management. The facility shows recurring problems with fire safety systems, infection control, and medication handling across multiple years from 2020 to 2025, suggesting persistent operational challenges despite reported corrections.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 26, 2025Complaint1
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 13, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 13, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Federal Penalties
Fine
Sep 27, 2024
$16,675
Ownership & Operations
Who Operates This Facility
Mercy Retirement & Care Center
nonprofit
Ownership & Management
Owners
Elder Care Alliance
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit transformingage.org
Medicare data downloads
Original nursing home datasets
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