Mercy Retirement & Care Center
Families consistently rate this highly — reviewers highlight compassionate and attentive admissions and marketing staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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What this means for your family
This facility's administrative and marketing teams are exceptional at helping families navigate the transition into senior living. However, because there are serious reports of hygiene neglect and staffing shortages in the skilled nursing areas, you must personally verify the clinical care standards and nighttime staffing levels before committing.
Google Reviews
Google Reviews
36 reviews on Google“Families considering Mercy Retirement & Care Center will find a beautiful, renovated facility praised for its welcoming atmosphere and compassionate admissions staff. While many reviewers highlight the high quality of the community and the kindness of the marketing and administrative teams, there are serious, recurring allegations regarding neglect in skilled nursing and inconsistent hygiene care. Prospective families should prioritize visiting during off-hours to verify staffing levels and cleanliness in the clinical wings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive admissions and marketing staff
- Beautifully renovated and clean community environment
- Engaging variety of resident activities and programs
- Welcoming and professional administrative team
Concerns
- Neglect regarding hygiene and cleanliness in skilled nursing (mentioned by 2 reviewers)
- Inadequate staffing levels or reliance on agency staff (mentioned by 2 reviewers)
- Maintenance issues with air conditioning and beds
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how welcoming and professional your administrative team is; how does that same level of care translate to the daily interactions between caregivers and residents?
- 2With the beautiful recent renovations to the community, how do you ensure that the maintenance of individual resident rooms and common areas stays up to that same high standard?
- 3Could you tell us more about the variety of resident programs available and how you help new residents get involved in activities right away?
- 4How does the nursing team manage staffing levels during overnight shifts or weekends to ensure every resident gets the attention they need?
- 5What specific protocols are in place to ensure consistent hygiene and personal care for residents receiving skilled nursing services?
- 6In the event of a medical emergency after hours, what is the process for coordinating between the on-site staff and outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“Meagan May was so attentive, supportive and caring during the intake process; it was a true pleasure to speak with her even during a very difficult transition period.”
“Recently my 78-year-old mother was recovering at Mercy after knee surgery. I visited her several times and found her happy and well taken care of. She enjoyed the food, often getting more than she expected, had great response from the help, and was handled excellently by the rehab group.”
“Since my Uncle has been moved to this location from a previous SNF, his health and emotional well-being has definitely improved which is a testament to the care he receives.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 11, 2026RoutineCleanReport
The facility underwent an unannounced annual 1-year required inspection on March 11, 2026. The inspector noted that all indoor passageways were clear, temperatures were adequate, and essential safety equipment like smoke detectors and fire extinguishers were in operating condition. No deficiencies were cited during this visit.
Mar 3, 2026Follow-upCleanReport
The inspection was a Case Management visit conducted on March 3, 2026. The Licensing Program Analyst visited to amend a previous Complaint Investigation Report and obtain the administrator's signature on the amended document. No deficiencies were cited during this visit.
Jan 5, 2026OtherCleanReport
This report details a complaint investigation regarding unexplained resident injuries. The investigation concluded that the allegation was unsubstantiated, meaning there was not enough evidence to prove the alleged violation occurred. No specific deficiencies were cited in the provided text.
Jan 5, 2026ComplaintCleanReport
This report details a complaint investigation regarding unexplained resident injuries. The investigation concluded that the allegation was unsubstantiated, meaning there was not enough evidence to prove the alleged violation occurred. No specific deficiencies were cited in the provided text.
Sep 17, 2025ComplaintCleanReport
This report details the findings of a complaint investigation regarding allegations that staff yelled at residents. The investigation found that the complaint was unsubstantiated, as all interviewed parties denied hearing any such incidents. Therefore, no deficiencies were cited.
May 22, 2025Complaint
This report details an investigation into two allegations: failure to administer prescribed medications and failure to timely inform the responsible party of incidents. The department found that the allegations were unsubstantiated due to a lack of preponderance of evidence.
The pre-admission appraisal was not updated in writing as frequently as necessary to note significant changes. Reappraisals must document changes in the resident's physical, medical, mental, and social condition.
The licensee failed to immediately bring any changes in the resident's condition to the attention of the resident's physician and their family or responsible person. The facility failed to update the appraisal after multiple falls over a two-week period.
May 22, 2025ComplaintCleanReport
This report details an investigation into two allegations: failure to administer prescribed medications and failure to timely inform the responsible party of incidents. The department found that the allegations were unsubstantiated due to a lack of preponderance of evidence.
May 22, 2025ComplaintCleanReport
This report details an investigation into two allegations: failure to administer prescribed medications and failure to timely inform the responsible party of incidents. The department found that the allegations were unsubstantiated due to a lack of preponderance of evidence.
Ownership & Operations
Who Operates This Facility
Mercy Ret & Care Ctr and Elder Care Alliance
MCCARRON, KATHLEEN
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit transformingage.org
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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