Mercy House Gt C
Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.
based on 49 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, home-like environment with a highly praised, attentive staff. However, because of historical and recent critical reports regarding medication and rapid physical decline, you should specifically ask for their medication administration protocols and how they monitor sudden changes in resident health.
Google Reviews
Google Reviews
49 reviews on Google“Families considering Mercy House GT C will find a facility that has recently undergone significant improvements under new management, with many reviewers praising the warm, home-like atmosphere and attentive staff. While the majority of recent feedback is overwhelmingly positive, there are critical reports regarding rapid physical decline and medication concerns that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Clean and well-maintained environment
- Peaceful, home-like atmosphere
- Beautifully landscaped grounds and courtyard
Concerns
- Concerns regarding rapid physical/cognitive decline and over-medication (mentioned by 2 reviewers)
- Language barriers with some staff members
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner provides highly personalized, empathetic, and warm responses that specifically reference staff members, facility features, and the emotional journey of families. They use a consistent brand voice centered on 'home-like' care and 'treating residents like family.'
Questions for Your Tour
- 1We love how much the management engages with the community online; could you tell us more about how the staff communicates with families regarding daily updates?
- 2The courtyard and grounds look so peaceful; how do the residents typically spend their time outdoors or enjoying the garden?
- 3Since this is a smaller, intimate setting, how do you ensure each resident's specific medication schedule and dosage needs are monitored and double-checked?
- 4With the memory care certification, what specific protocols do you have in place for managing sudden changes in a resident's physical or cognitive health?
- 5We want to make sure our loved one feels at home; could you tell us a bit about the dining experience and how much input residents have on their meals?
- 6In the event of a medical emergency during the night, what is the immediate process for contacting both medical professionals and our family?
Personalized based on this facility's data
Key Review Excerpts
“When visiting my family member I noticed how clean this facility is as well as how surprisingly quiet it was. In comparison to a typical “nursing home” environment where I’m used to loud call lights and lots of commotion, this was far from that.”
“The staff was so kind which was so helpful because I was terrified to leave her. The staff was so respectful and comforted even me and made me and me feel so good about the whole situation.”
“Mom has only been at Mercy House a few weeks and every day I receive news, photos, and FaceTime chats to assure me that she is thriving during her transition.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on May 11, 2022, showed no violations. Previous inspections in August 2019 identified issues regarding smoking regulations and fire safety maintenance, all of which were documented as corrected.
May 11, 2022RoutineCleanReport
No deficiencies found during this inspection.
Aug 22, 2019Routine
Life Safety Code (3 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Darsea I, LLC
for profit
JOHN DARBY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit mercy.house
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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