Touchmark at Georgetown, LLC
Families consistently rate this highly — reviewers highlight compassionate and professional memory care staff. Schedule a visit to confirm the fit.
based on 143 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a luxury, resort-style environment with exceptional memory care and dining. While the staff is overwhelmingly praised for their compassion, families should be aware of isolated reports regarding front-desk rudeness and should verify the current standards for transportation safety.
Google Reviews
Google Reviews
143 reviews on Google“Touchmark at Georgetown is widely regarded as a high-end, resort-style community with exceptional amenities and a highly praised staff, particularly in memory care. While most families rave about the professional, compassionate care and beautiful facilities, a small number of reviewers have noted concerns regarding front-desk professionalism and specific transportation safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional memory care staff
- High-end, resort-style amenities and beautiful grounds
- Exceptional dining experiences and culinary events
- Smooth transition and move-in coordination
Concerns
- Front desk/receptionist professionalism (mentioned by 2 reviewers)
- Safety/conduct of transportation van driver
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
The owner provides highly personalized, warm, and enthusiastic responses that frequently mention specific staff members, event details, and resident names. They demonstrate deep engagement by referencing specific anecdotes shared by the reviewers.
Questions for Your Tour
- 1We are so impressed by how much care you put into responding to feedback from families; how does that culture of listening translate to the daily care of your residents?
- 2The dining experiences and culinary events look wonderful in the brochures; could you tell us more about how residents participate in choosing their meals?
- 3Since you offer certified memory care, what specific strategies does your team use to keep residents engaged and safe during daily activities?
- 4We noticed the beautiful resort-style grounds; how often are residents able to enjoy the outdoor spaces as part of their routine?
- 5How does the team manage the transition and move-in process to ensure a new resident feels comfortable and settled during those first few weeks?
- 6Regarding transportation for outings, what protocols are in place to ensure the safety and professional conduct of the drivers?
Personalized based on this facility's data
Key Review Excerpts
“For a year, the staff in memory care became more than just friends, they became family.”
“The Hacienda is a beautiful place, and the staff are wonderful. We had an amazing experience with Katelyn coordinating an event for the residents, and we had so much fun.”
“The Hacienda is a wonderful, upscale facility. Excellent management and staff. Fantastic dining and community activities.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Touchmark at Georgetown, LLC recently underwent a comprehensive inspection which resulted in no new violations of state standards. However, there is a recorded enforcement action from September 2025 involving an administrative penalty regarding failure to arrange emergency care or transfers.
Sep 25, 2025EnforcementPenaltyReport
Administrative Penalty — 553.261(b)(1)(A): The facility failed to make arrangements for emergency care or transfer to an appropriate place for treatment.
Ownership & Operations
Who Operates This Facility
Touchmark at Georgetown, LLC
for profit
TOUCHMARK MANAGEMENT, LLC
ANNIKA DINOVI
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
143 reviews from families & visitors
Official Website
Visit touchmarkgeorgetown.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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