Truewood by Merrill, Georgetown
Families consistently rate this highly — reviewers highlight compassionate and caring memory care staff. Schedule a visit to confirm the fit.
based on 65 Google reviews
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What this means for your family
Truewood is an excellent choice for families seeking a warm, community-oriented environment with highly engaged activity programming. While recent years show exceptional care, you should specifically verify their current medication administration protocols and ask for recent menu updates to ensure dietary variety meets your loved one's needs.
Google Reviews
Google Reviews
65 reviews on Google“Truewood by Merrill is highly regarded by families for its compassionate memory care and a staff that creates a warm, home-like atmosphere. While most reviewers praise the delicious food and engaging activities, a small number of historical reviews raise serious concerns regarding medication errors and food variety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring memory care staff
- Engaging and consistent daily activities
- Clean and modern facility environment
- Welcoming and professional management team
Concerns
- Medication management errors
- Limited food variety/quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 95 analyzed
How They Respond to Reviews
The owner relies heavily on a repetitive template that thanks the reviewer and invites them to reach out. While they occasionally personalize the greeting with the reviewer's name and occasionally acknowledge specific details, the core of the response is highly formulaic.
Questions for Your Tour
- 1It's wonderful to see how much the management team engages with the community; how would you describe the communication style between the staff and families here?
- 2We've heard great things about the daily programming; could you walk us through some of the specific activities that keep residents engaged throughout the week?
- 3Can you explain the specific protocols your team uses to ensure medication is administered accurately and safely every time?
- 4What is the process for handling medical emergencies or urgent care needs during the overnight hours?
- 5How much flexibility is there with the meal plans, and are there options to introduce different varieties of food to suit specific tastes?
- 6For residents in the memory care wing, how do the staff members tailor their care to meet individual cognitive needs?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers in the memory care were so wonderful to my mom during the last months of her life. They were compassionate and caring.”
“Caitlyn knew the names of every resident and their loved ones we passed, and stopped to take the time to chat with each person. I could see the smiles on their faces as she was approaching, so I knew it wasn’t manufactured for our benefit.”
“The staff at Truewood embraced my aunt and worked diligently to help her settle in. They also kept our family in “the loop” and supported us throughout the process, as well.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on December 13, 2022, showed no new violations. However, a previous inspection in October 2019 identified several Life Safety Code deficiencies related to fire alarm systems, smoke detectors, and sprinkler requirements, all of which were marked as corrected by October 24, 2019.
Oct 1, 2019Routine
Life Safety Code (7 violations)
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to provide exit signs with emergency power.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Merrill Gardens LLC
for profit
TIFFANEY SANTORO
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit merrillgardens.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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