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Public Google reviewers rate this highly and often mention compassionate and caring memory care staff. Schedule a visit to confirm the fit.
based on 66 Google reviews
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Public Google reviewers rate Truewood by Merrill, Georgetown highly. Reviewers highlight: compassionate and caring memory care staff, engaging and consistent daily activities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Truewood by Merrill is highly regarded by families for its compassionate memory care and a staff that creates a warm, home-like atmosphere. While most reviewers praise the delicious food and engaging activities, a small number of historical reviews raise serious concerns regarding medication errors and food variety.
Quality Themes
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Concerns
Rating Trends
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Distribution · 97 analyzed
The owner relies heavily on a repetitive template that thanks the reviewer and invites them to reach out. While they occasionally personalize the greeting with the reviewer's name and occasionally acknowledge specific details, the core of the response is highly formulaic.
Personalized based on this facility's data
Key Review Excerpts
“The caregivers in the memory care were so wonderful to my mom during the last months of her life. They were compassionate and caring.”
“The staff at Truewood embraced my aunt and worked diligently to help her settle in. They also kept our family in “the loop” and supported us throughout the process, as well.”
“I am a pharmacist and this facility has made multiple medication errors with my grandmother's medications. I moved her out yesterday and found 3 (yes 3!!) Exelon patches on her back.”
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on December 13, 2022, showed no new violations. However, a previous inspection in October 2019 identified several Life Safety Code deficiencies related to fire alarm systems, smoke detectors, and sprinkler requirements, all of which were marked as corrected by October 24, 2019.
Life Safety Code (7 violations)
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to provide the required sprinkler system to meet NFPA 13.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide exit signs with emergency power.
Merrill Gardens LLC
for profit
TIFFANEY SANTORO
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Google Reviews
66 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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