Heritage Pointe Rehabilitation and Healthcare Ctr
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 211 Google reviews
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What this means for your family
Heritage Pointe offers a highly regarded rehabilitation program that has helped many residents regain strength, making it a strong candidate for short-term recovery. However, the recurring reports of slow response times to call bells and poor food quality are significant concerns. We strongly recommend visiting during a weekend or evening shift to observe staffing levels firsthand and asking specifically how the facility manages patient hygiene and call bell response times.
Google Reviews
Google Reviews
211 reviews on Google“Heritage Pointe Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the dedicated rehab team and friendly nursing staff, while others report severe lapses in basic care. While the facility is frequently described as clean and welcoming by some, multiple reviewers have raised critical concerns regarding slow response times to call bells, poor food quality, and inconsistent communication from administration. Prospective families should carefully weigh the positive reports of physical therapy outcomes against the serious allegations of neglect and understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Friendly and attentive nursing and guest services staff
- Welcoming atmosphere for visitors
Concerns
- Slow or non-existent response to call bells (mentioned by 9 reviewers)
- Poor quality, cold, or unappetizing food (mentioned by 8 reviewers)
- Understaffing leading to neglect (e.g., hygiene issues, delayed assistance) (mentioned by 7 reviewers)
- Poor communication from administration and social services (mentioned by 5 reviewers)
- Patient safety incidents (falls, equipment issues) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2With the physical and occupational therapy teams being such a highlight here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 3We understand that timely assistance is important; could you walk us through how your call bell system works and how the team is alerted to ensure a prompt response?
- 4Regarding the dining experience, what options are available for residents who might have specific dietary preferences or feedback on the daily menu?
- 5Given the facility's size, what protocols are in place to ensure consistent monitoring and safety for residents, particularly regarding fall prevention?
- 6How do you balance the current staffing levels to ensure that every resident receives consistent, personalized attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT department is outstanding, the entire team is excellent, The therapy area is well laid out with quality equipment that supports both advanced therapy and simple exercises.”
“The staff is caring. They listen and remember any requests and special details about my loved one. It's a sunny environment and the staff is happy.”
“It is loud with non stop bells ringing for 30 minutes for patients waiting for help and support, only to have someone come in turn the bell off and say “someone will be in” and no one to show up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Pointe shows a pattern of recurring food safety and kitchen management issues across both recent surveys, with deficiencies in food storage, temperature control, and waste disposal. The facility also had problems with medication management, infection control, and care planning. While all deficiencies have correction dates, the repeated food safety violations suggest ongoing challenges in dietary operations that families should discuss during visits.
Mar 27, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 20, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Heritage Pointe Rehabilitation and Healthcare Ctr
for profit
Chain Affiliation
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 15
Ownership & Management
Owners
Heritage Pointe LLC
Owner · Organization
Pa Noble Parentco LLC
Owner (parent company) · Organization
Star Pa I Holdings LLC
Owner (parent company) · Organization
Stern, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit heritagepointerhc.com
Medicare data downloads
Original nursing home datasets
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