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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 211 Google reviews
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Heritage Pointe Rehabilitation and Healthcare Ctr has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy teams and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.
Heritage Pointe Rehabilitation and Healthcare Center receives polarized feedback, with many families praising the dedicated rehab team and friendly nursing staff, while others report severe lapses in basic care. While the facility is frequently described as clean and welcoming by some, multiple reviewers have raised critical concerns regarding slow response times to call bells, poor food quality, and inconsistent communication from administration. Prospective families should carefully weigh the positive reports of physical therapy outcomes against the serious allegations of neglect and understaffing.
Quality Themes
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Concerns
Rating Trends
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Distribution · 211 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT department is outstanding, the entire team is excellent, The therapy area is well laid out with quality equipment that supports both advanced therapy and simple exercises.”
“The staff is caring. They listen and remember any requests and special details about my loved one. It's a sunny environment and the staff is happy.”
“It is loud with non stop bells ringing for 30 minutes for patients waiting for help and support, only to have someone come in turn the bell off and say “someone will be in” and no one to show up.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Heritage Pointe shows a pattern of recurring food safety and kitchen management issues across both recent surveys, with deficiencies in food storage, temperature control, and waste disposal. The facility also had problems with medication management, infection control, and care planning. While all deficiencies have correction dates, the repeated food safety violations suggest ongoing challenges in dietary operations that families should discuss during visits.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Heritage Pointe Rehabilitation and Healthcare Ctr
for profit
Prestige Healthcare Administrative Services
15 facilities nationwide
Chain avg rating: 3.4/5 · Rank 7 of 15
Owners
Heritage Pointe LLC
Owner · Organization
Pa Noble Parentco LLC
Owner (parent company) · Organization
Star Pa I Holdings LLC
Owner (parent company) · Organization
Stern, Moshe
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
211 reviews from families & visitors
Official Website
Visit heritagepointerhc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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