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Public Google reviewers rate this highly and often mention compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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Public Google reviewers rate Memory Haven Sumner highly. Reviewers highlight: compassionate and attentive caregiving staff, warm, home-like environment. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Memory Haven Sumner receives high praise for its compassionate, attentive staff who treat residents with dignity and provide personalized care. However, recent reviews highlight significant concerns regarding staffing ratios and cleanliness, suggesting a potential decline in operational standards despite the dedicated efforts of individual caregivers.
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Key Review Excerpts
“Lyn: Her “can do attitude” makes the Residents feel relax, smile, and be at ease. She finds ways for the Residents not to miss a meal.”
“Although staff goes over and above it seems like the owners are all about money. The grounds are weed infested, the rooms are often not clean. And 1 person to take care of 8 to 10 residents is just criminal!”
“I particularly like the ratio of care givers to residents. No request goes unanswered. The rooms are kept very clean and each room has its own bathroom, very important!”
Source: WA Dept. of Social & Health Services
All violations noted during previous related inspection(s) have been corrected.
The document states that all violations noted during previous related inspection(s) have been corrected.
This letter confirms that deficiencies previously identified in report 50838 (completed 2025-01-06) have been corrected as of the 2025-03-14 follow-up inspection.
The facility previously failed to report an incident of physical abuse to law enforcement and the DSHS complaint hotline, and failed to post the required abuse reporting posters.
The document package includes a follow-up letter dated 03/18/2025 stating that compliance was achieved and deficiencies were corrected for WAC 388-78A-2210-1-b and 388-78A-2210-2-b.
The facility failed to ensure a resident received their medication as prescribed following a hospital discharge, resulting in the resident receiving an incorrect, higher dosage of Quetiapine Fumarate.
The inspection report dated 07/29/2024 documents uncorrected violations from a previous inspection (05/09/2024).
Unable to provide documentation for fire/smoke damper inspection/testing in the past four years; 6 dampers reported as inaccessible.
Unable to provide documentation showing that resident room smoke alarms have been tested and maintained.
Unable to provide last annual inspection of all fire-resistant-rated construction assemblies and/or records of repairs performed in the last 12 months.
Missing quarterly inspection reports for Q3/Q4 2023 and Q2 2024; missing forward flow test, dry system test, and 5-year internal pipe inspection documentation.
Unable to provide documentation of 90-minute annual battery testing in the past 12 months.
Unable to provide documentation showing that a second semi-annual kitchen hood cleaning was performed, due October 2023.
Kitchen hood suppression system contractor installed incorrect fusible links (450 degree instead of 360 degree).
Facility failed to include the transmission of the fire alarm signal throughout the facility during all day and swing shift fire drills in the past 12 months.
Unable to provide documentation of 30-second monthly battery testing for June 2024.
Unable to provide documentation of monthly carbon monoxide alarm inspection for June 2024.
A follow-up inspection on 04/09/2024 confirmed that deficiencies related to WAC 388-78A-2371-1 and WAC 388-78A-2371-2 were corrected.
The facility failed to document the investigative findings and circumstances surrounding an incident where a resident fell with injury, specifically failing to properly investigate allegations of staff sleeping on shift and turning off bed alarms.
Follow-up inspection on 03/29/2024 confirmed no deficiencies and that WAC 388-78A-2610 was corrected.
Facility failed to perform required annual N95 respirator fit testing for all 30 staff members.
The facility was initially disapproved on 05/31/2023, but a subsequent inspection on 08/23/2023 confirmed all previous violations were corrected.
Fire extinguishers missing monthly inspections; incorrect recording on tags.
Incorrect fire block foam used for residential construction; missing list of firestop systems.
Power strips daisy-chained or plugged into extension cords.
Fire alarm panel and sprinkler system access obstructed by excessive storage.
Fire door to maintenance office has unprotected penetration due to missing handle.
No emergency lighting installed in exit vestibule leading to parking lot.
No documentation for annual fire door inspection; obstructed fire door.
No documentation for monthly battery testing of emergency lighting.
Missing receptacle cover in Room 106.
Unable to provide service report for December 2022 kitchen hood cleaning.
Facility lacks inventory of fire-resistance-rated construction and associated inspection records.
Unable to provide records for twelve planned and unannounced fire drills.
Carbon monoxide alarm above electrical panel failed to be replaced.
Storage blocking access to electrical panels in main electrical room.
Extension cord used as permanent wiring in business manager's office.
No documentation of fire/smoke damper inspection/testing in last four years.
Unable to provide testing/maintenance documentation for smoke alarms.
Missing various sprinkler system inspection reports and maintenance documentation.
Fire extinguishers past due for annual maintenance (last done Feb 2022).
Fire drill not performed in past 6 months; staff unfamiliar with procedures.
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WA DSHS — View Official Record
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