Memory Haven Sumner
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
While many families praise the compassionate staff and the facility's ability to provide comfort during end-of-life care, recent reports of understaffing and cleanliness issues are concerning. We recommend asking management specifically about their current staff-to-resident ratios and touring the facility during a weekend to observe staffing levels firsthand.
Google Reviews
Google Reviews
18 reviews on Google“Memory Haven Sumner receives high praise for its compassionate, attentive staff who treat residents with dignity and provide personalized care. However, recent reviews highlight significant concerns regarding staffing ratios and cleanliness, suggesting a potential decline in operational standards despite the dedicated efforts of individual caregivers.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- Warm, home-like environment
- Strong support for families during difficult transitions
- Effective management of end-of-life care
Concerns
- Understaffing leading to poor coverage and long wait times (mentioned by 2 reviewers)
- Inconsistent cleanliness and maintenance of rooms and grounds (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love how much the management engages with the community online; could you tell us more about how the staff maintains that same level of attentive care during daily interactions?
- 2Since the environment feels so much like a home, how do you ensure the facility and resident rooms are kept consistently clean and well-maintained?
- 3Could you walk us through the specific protocols your team follows for medication management to ensure everything is handled accurately?
- 4What does a typical day look like for the residents here, and what kind of social activities are available to keep them engaged?
- 5How is the staffing structured during the evening and overnight hours to ensure residents get timely assistance if they need help?
- 6What is the process for handling medical emergencies or sudden changes in a resident's health after hours?
Personalized based on this facility's data
Key Review Excerpts
“Lyn: Her “can do attitude” makes the Residents feel relax, smile, and be at ease. She finds ways for the Residents not to miss a meal.”
“Although staff goes over and above it seems like the owners are all about money. The grounds are weed infested, the rooms are often not clean. And 1 person to take care of 8 to 10 residents is just criminal!”
“I particularly like the ratio of care givers to residents. No request goes unanswered. The rooms are kept very clean and each room has its own bathroom, very important!”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 30, 2026FireCleanReport
All violations noted during previous related inspection(s) have been corrected.
Sep 10, 2025FireCleanReport
The document states that all violations noted during previous related inspection(s) have been corrected.
Mar 14, 2025Investigation
This letter confirms that deficiencies previously identified in report 50838 (completed 2025-01-06) have been corrected as of the 2025-03-14 follow-up inspection.
The facility previously failed to report an incident of physical abuse to law enforcement and the DSHS complaint hotline, and failed to post the required abuse reporting posters.
Jan 15, 2025Investigation
The document package includes a follow-up letter dated 03/18/2025 stating that compliance was achieved and deficiencies were corrected for WAC 388-78A-2210-1-b and 388-78A-2210-2-b.
The facility failed to ensure a resident received their medication as prescribed following a hospital discharge, resulting in the resident receiving an incorrect, higher dosage of Quetiapine Fumarate.
Jul 29, 2024Fire10Report
The inspection report dated 07/29/2024 documents uncorrected violations from a previous inspection (05/09/2024).
Facility failed to include the transmission of the fire alarm signal throughout the facility during all day and swing shift fire drills in the past 12 months.
Missing quarterly inspection reports for Q3/Q4 2023 and Q2 2024; missing forward flow test, dry system test, and 5-year internal pipe inspection documentation.
Unable to provide documentation of 30-second monthly battery testing for June 2024.
Unable to provide documentation showing that a second semi-annual kitchen hood cleaning was performed, due October 2023.
Kitchen hood suppression system contractor installed incorrect fusible links (450 degree instead of 360 degree).
Unable to provide documentation of 90-minute annual battery testing in the past 12 months.
Unable to provide last annual inspection of all fire-resistant-rated construction assemblies and/or records of repairs performed in the last 12 months.
Unable to provide documentation showing that resident room smoke alarms have been tested and maintained.
Unable to provide documentation for fire/smoke damper inspection/testing in the past four years; 6 dampers reported as inaccessible.
Unable to provide documentation of monthly carbon monoxide alarm inspection for June 2024.
Jan 10, 2024Investigation
A follow-up inspection on 04/09/2024 confirmed that deficiencies related to WAC 388-78A-2371-1 and WAC 388-78A-2371-2 were corrected.
The facility failed to document the investigative findings and circumstances surrounding an incident where a resident fell with injury, specifically failing to properly investigate allegations of staff sleeping on shift and turning off bed alarms.
Dec 20, 2023Investigation
Follow-up inspection on 03/29/2024 confirmed no deficiencies and that WAC 388-78A-2610 was corrected.
Facility failed to perform required annual N95 respirator fit testing for all 30 staff members.
Aug 23, 2023Fire20Report
The facility was initially disapproved on 05/31/2023, but a subsequent inspection on 08/23/2023 confirmed all previous violations were corrected.
Fire drill not performed in past 6 months; staff unfamiliar with procedures.
Power strips daisy-chained or plugged into extension cords.
Incorrect fire block foam used for residential construction; missing list of firestop systems.
Unable to provide testing/maintenance documentation for smoke alarms.
Fire extinguishers missing monthly inspections; incorrect recording on tags.
Fire alarm panel and sprinkler system access obstructed by excessive storage.
Missing receptacle cover in Room 106.
No documentation for annual fire door inspection; obstructed fire door.
Carbon monoxide alarm above electrical panel failed to be replaced.
Fire extinguishers past due for annual maintenance (last done Feb 2022).
Extension cord used as permanent wiring in business manager's office.
Unable to provide service report for December 2022 kitchen hood cleaning.
No documentation of fire/smoke damper inspection/testing in last four years.
No emergency lighting installed in exit vestibule leading to parking lot.
Fire door to maintenance office has unprotected penetration due to missing handle.
Storage blocking access to electrical panels in main electrical room.
Facility lacks inventory of fire-resistance-rated construction and associated inspection records.
Missing various sprinkler system inspection reports and maintenance documentation.
No documentation for monthly battery testing of emergency lighting.
Unable to provide records for twelve planned and unannounced fire drills.
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References & Resources
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Google Reviews
18 reviews from families & visitors
Official Website
Visit seniorservicesofamerica.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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