Memory Care at Bristol
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What this means for your family
The memory care wing appears to provide a compassionate and engaging environment for residents. However, if your loved one requires long-term care or intensive rehab, you must investigate the documented patterns of neglect and lack of monitoring reported by multiple families.
Google Reviews
Google Reviews
81 reviews on Google“Families seeking memory care may find comfort in the highly praised compassion of the memory care staff and the quality of the therapy department. However, there are serious, recurring allegations regarding neglect in the long-term care wing, including inadequate monitoring, missed medication, and poor hygiene. While some residents thrive in the clean and active environment, others have reported significant lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care and nursing staff
- Dedicated and effective therapy department
- Engaging activities and programs
- Clean and spacious resident rooms
Concerns
- Neglect and inadequate monitoring in long-term care (mentioned by 4 reviewers)
- Poor communication regarding medical changes or discharge (mentioned by 2 reviewers)
- Substandard food quality and meal timing (mentioned by 2 reviewers)
Rating Trends
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Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your therapy department and the engaging activities you offer; could you tell us more about what a typical afternoon looks like for the residents?
- 2Since we want to ensure we stay closely connected to our loved one's health, what is your specific process for notifying families about any changes in medical status or medication adjustments?
- 3How does the nursing team monitor residents throughout the night to ensure everyone is safe and well-attended to?
- 4Could you walk us through the daily dining schedule and tell us a bit about how the menus are planned to ensure nutritious and timely meals?
- 5We noticed you are very active in responding to feedback; how has the facility implemented changes recently to improve things like medication management or communication?
- 6In the event of a medical emergency after hours, what are the immediate steps the staff takes and how is the family contacted?
Personalized based on this facility's data
Key Review Excerpts
“My mom has received excellent nursing and therapy care here so far during her stay. She loves all of her physical therapy assistants & nurses.”
“They communicate with me on any issues or med changes and they genuinely care for the residents!”
“My brother would be there for 7 to 8 hours at a time and saw no one. He is 84 and they expected him to remember to ask for his pain meds.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Oct 21, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/21/2025, 10:22am to 3:56pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 15 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 5 Number of staff records reviewed: 3 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on a review of resident records, the facility failed to ensure the assessment of serious cognitive impairment includes all required information for one resident. EVIDENCE: 1. The assessment of serious cognitive impairment for resident #1, dated 06/25/2025, did not include information in the following areas: Thought and perception (e.g., process and content), behavior/psychomotor, and speech/language. These areas on the form used were left blank. 2. The area of cognitive functions on the assessment of serious cognitive impairment for resident #1 included only the following: A & O x 4 (alert and oriented times four). Areas such as comprehension, problem-solving, attention and concentration, memory, intelligence, abstract reasoning, judgment, and insight were not addressed.
Based on a review of resident records and observations of the medication pass, the facility failed to ensure that medications shall be administered not earlier than one hour before and not later than one hour after the facility's standard dosing schedule. EVIDENCE: 1. According to the order dated 10/21/2025 and the October 2025 medication administration record ( MAR
Based on a tour of the building, the facility failed to ensure bedrooms shall contain all required items. EVIDENCE: 1. There was no operable bed lamp or bedside light observed in room #321. 2. There was no operable bed lamp or bedside light observed in room #312, for the bed by the window. 3. There was no operable bed lamp or bedside light observed in room #311.
Nov 18, 2024RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/18/2024, 11:56am to 12:13pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 18 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: n/a Number of interviews conducted with residents: n/a Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Oct 8, 2024Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/08/2024, 10:12am to 3:55pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 18 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 6 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on observations made during a tour of the building, the facility failed to ensure that when there are indications that ordinary materials or objects may be harmful to a resident, these materials or objects shall be inaccessible to the resident except under staff supervision. EVIDENCE: 1. Resident #4 was admitted to the safe, secure unit on 01/27/2024. In the bathroom for resident #4, room 315, the following items were observed: A small can of shaving cream with the warning, keep out of reach of children; a bottle of DermaVera Skin & Hair Cleanser with the warnings, for external use only and keep out of reach of children; a bottle of Sparklefresh Mouthwash with the warning, keep out of reach of children. 2. Resident #5 was admitted to the safe, secure unit on 01/19/2021. In the room for resident #5, the following items were observed: A bottle of Remedy Essentials Cleanse Spray Cleanser with the warning, for external use only; a bottle of UltraSure Anti-Perspirant & Deodorant with the warnings, for external use only and keep out of reach of children; a bottle of Hibiclens Antispetic/Antimicrobial Skin Cleanser with the warning, keep out of reach of children. In the bathroom for resident #5, the following item was observed: A bottle of DermaVera Skin & Hair Cleanser with the warnings, for external use only and keep out of reach of children. 3. Resident #6 was admitted to the safe, secure unit on 02/01/2023. In the room for resident #6, the following items were observed on an end table: A bottle of Caldesene Medicated Protecting Powder with the warnings, for external use only and keep out of reach of children; a bottle of PeriFresh Rinse-Free Perineal Cleanser with the warning, keep out of reach of children. In the bathroom for resident #6, room 307, the following items were observed: A bottle of Head & Shoulders Dry Scalp Care 2in1 with the warnings, for external use only and keep this and all drugs out of reach of children; a bottle of Selsun Blue with the warnings, for external use only and keep out of reach of children; a can of Dove Men Dry Spray Antiperspirant with the warning, keep out of reach of children. 4. Resident #7 was admitted to the safe, secure unit on 01/01/2024. In the bathroom for resident #7, room 309, the following items were observed: A bottle of DermaVera Skin & Hair Cleanser with the warnings, for external use only and keep out of reach of children; a bottle of Old Spice Classic After Shave with the warning, keep out of reach of children; a small can of shaving cream with the warning, keep out of reach of children. 5. Resident #8 was admitted to the safe, secure unit on 06/01/2020. In the bathroom for resident #8, room 311, the following items were observed: A bottle of DermaVera Skin & Hair Cleanser with the warnings, for external use only and keep out of reach of children; a bottle of Remedy Essentials Cleanse Spray Cleanser with the warning, for external use only; a bottle of Old Spice Classic After Shave with the wa
Based on a review of resident records, the facility failed to ensure that prior to or at the time of admission to an assisted living facility, all required personal and social information on a person shall be obtained. EVIDENCE: 1. The Resident ? Personal/Social Data form for resident #1 was missing a description of the resident?s current behavioral and social functioning on page two. Only one word was used to describe the resident?s current behavioral and social functioning: ?wanders.? Further, the strengths and problems sections on page two were blank.
Based on observations made during a tour of the building, the facility failed to ensure the interior and exterior of all buildings shall be maintained in good repair and kept clean and free of rubbish. EVIDENCE: 1. Particles of dirt and debris were observed under the wall hvac unit in resident room #304. 2. Particles of of dirt and debris, possibly food crumbs, were observed on the floor between the bed and the wall hvac unit in resident room #312.
Apr 4, 2024RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/04/2024, 1:38pm to 1:56pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 19 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: n/a Number of interviews conducted with residents: n/a Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: Reviewed documentation of in-service education An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Apr 4, 2024RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 04/04/2024, 2:09pm to 2:22pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 19 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: n/a Number of staff records reviewed: 3 Number of interviews conducted with residents: n/a Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: Reviewed documentation of individualized education for staff, in-service, and audits. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Jan 9, 2024Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 01/09/2024 11:25am to 11:37am, 02/13/2024 10:38am to 10:53am, 02/28/2024 3:45pm to 3:49pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 01/05/2024 regarding allegations in the area(s) of: Resident care and related services, medication administration Number of residents present at the facility at the beginning of the inspection: The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 4 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on facility self-report and interviews with staff, the facility failed to ensure medications shall remain in the pharmacy issued container, with the prescription label or direction label attached, until administered to the resident. EVIDENCE: 1. Per the facility self-report received 01/05/2024, staff #1 reported to staff #4 on 01/04/2024 that staff #2 had pre-pulled 9PM medications before shift change the previous night and on other occasions. Staff #4 contacted staff #3 and she also reported staff #2 had pre-pulled her 9PM medications, for approximately one month. 2. Per telephone interview with staff #3 on 01/16/2024, staff #2 was pre-pulling the 9PM medications, beginning in early December 2023. She reports staff #2 was removing the medication from the roll packs and narcotic cards and leaving the medications in medicine cups in the locked medication cart in the designated space for each resident. 3. Staff #2 confirmed in an interview on 02/13/2024 she had pre-pulled medications for the night shift coworkers for the month of December 2023, through January 3, 2024. She reported she removed all medications from the packaging, including narcotics, and left in medicine cups in the designated spaces for each resident in the locked medication cart. 4. Per written statement provided by staff #1 on 02/26/2024 and interview with staff #1 on 02/28/2024, staff #2 pre-pulled her shift?s medications on three occasions. She reported staff #2 would leave the medications in the cart, in the appropriate slot, to be administered by staff #1.
Nov 21, 2023RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/21/2023, 12:26pm to 12:53pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 18 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: N/A Number of interviews conducted with residents: N/A Number of interviews conducted with staff: 1 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Nov 1, 2023Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/01/2023 4:35pm to 5:05pm, 11/21/2023 12:54pm to 1:03pm, 01/09/2024 10:45am to 11:24am, and 02/09/2024 11:47am to 11:53am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 10/30/2023 regarding allegations in the area(s) of: Resident care and related services, general supervision and care. Number of residents present at the facility at the beginning of the inspection: 18 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: N/A Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 Observations by licensing inspector: Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Becky Berry, Licensing Inspector at 276-608-3514 or by email at rebecca.berry@dss.virginia.gov.
Based on staff and collateral interviews, the facility failed to provide attention to specialized needs such as wandering from the premises. EVIDENCE: 1. Resident #1 was admitted to the safe secure unit on 10/27/2023 due to information on the physical examination dated 10/12/2023 which states that she is non-ambulatory, and a physician?s statement dated 10/26/2023 that says resident #1 has a serious cognitive impairment due to a primary psychiatric diagnosis of dementia and is unable to recognize danger. 2. The licensing inspector (LI) received an incident report from staff #1 on 10/30/2023 stating resident #1 was found outside the facility the same date. Staff #1 reported she was notified regarding the incident at approximately 9:30am and by that time, resident #1 was back inside the facility. Staff #1 estimated resident #1 exited the safe secure unit unaccompanied at approximately 9:20am. 3. The individualized service plan ( ISP
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