Nhc Healthcare, Bristol
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and end-of-life care, but families must be proactive. Given the consistent reports of slow response times and medication issues, we strongly recommend that family members visit frequently, especially on weekends, and maintain direct contact with management to ensure care plans are being followed.
Google Reviews
Google Reviews
41 reviews on Google“NHC HealthCare, Bristol receives highly polarized feedback, with many families praising the therapy team and compassionate nursing staff, while others report severe neglect and communication failures. Recurring complaints highlight significant delays in responding to call buttons, issues with medication management, and poor responsiveness during weekends or off-hours. Families should be aware that experiences appear inconsistent, ranging from excellent end-of-life care to distressing reports of patient neglect.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate end-of-life and palliative care
- Professional and attentive management staff
- Clean and well-maintained facility environment
Concerns
- Slow or non-existent response to call buttons (mentioned by 6 reviewers)
- Inadequate staffing or neglect during weekends/evenings (mentioned by 5 reviewers)
- Medication management errors and delays (mentioned by 3 reviewers)
- Rude or unprofessional staff behavior (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how those specialists work with residents to regain independence?
- 2How does the nursing team ensure that call buttons are answered promptly, especially during the evening hours or over the weekends?
- 3What specific protocols do you have in place to ensure medication is administered accurately and without delays?
- 4Could you describe the atmosphere and the types of daily activities or social events organized to keep residents engaged?
- 5How does the management team handle communication with families to keep us updated on our loved one's care and well-being?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy teams are wonderful, which is the only reason I'm here for the second time. We are only allowed 2 showers a week. There no where near enough CNA staff. Waits on bedpans and on the commode can be clocked at 20 minutes and sometimes more.”
“The nursing staff gave her wonderful care and was attentive and therapy helped her so much. Also, It is very clear that Michelle, the director over nursing cares deeply for the patients to ensure they are well taken care of.”
“They leave her alone for hours, often taking just as long to respond to her calls, have left her sitting in the bathroom (unable to walk herself) for HOURS to the point where she becomes raw, her beating on the walls trying to get their attention.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in recent deficiencies including failure to report suspected abuse and safety hazards. This facility has recurring issues with treatment and care quality, medication management, and safety supervision that have persisted across multiple surveys from 2018 to 2024. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing quality concerns that families should carefully evaluate.
Aug 20, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 6, 2023Routine3
Smoke Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Jul 15, 2021Routine8
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 24, 2018Routine9
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Aug 20, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, Bristol
for profit
Chain Affiliation
National Healthcare Corporation
68 facilities nationwide
Chain avg rating: 3.9/5 · Rank 9 of 65 (Best)
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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