Medilodge of Monroe
Strong Medicare quality ratings; families often praise effective rehabilitation therapy programs. Still worth an in-person visit.
based on 157 Google reviews
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What this means for your family
While Medilodge of Monroe is often praised for its clean environment and effective rehab therapy, there is a consistent pattern of complaints regarding administrative communication and slow response times to patient needs. When touring, ask specifically about the current CNA-to-resident ratio for the shift your loved one will be on and request a direct contact for care conferences to avoid the communication gaps reported by other families.
Google Reviews
Google Reviews
157 reviews on Google“Medilodge of Monroe receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, friendly staff, and successful rehabilitation programs. However, a significant number of family members report serious concerns regarding chronic understaffing, slow response times to call buttons, and poor communication from administration. Families should carefully weigh the positive reports of professional therapy against the recurring complaints about neglect and lack of responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Helpful admissions and administrative support
Concerns
- Chronic understaffing and slow response times to call buttons (mentioned by 5 reviewers)
- Poor communication from administration and social workers (mentioned by 6 reviewers)
- Low quality, unappealing, or nutritionally poor food (mentioned by 4 reviewers)
- Inadequate hygiene or lack of infection control protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 164 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is great to see how well-maintained and clean the facility looks; how do you ensure these high standards of cleanliness are maintained throughout the different wings?
- 2We noticed the administration is very active in responding to feedback, so how does the leadership team typically communicate important updates or changes to families?
- 3What is the process for ensuring that call buttons are answered promptly, especially during the night shifts?
- 4Could you tell us more about the daily dining experience and how the nutritional needs or food preferences of residents are managed?
- 5How does the nursing team coordinate with the rehabilitation therapists to ensure a smooth transition from therapy back to daily living?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mom recently was moved to Medilodge of Monroe and I was a little worried but I absolutely made the correct decision. It is the nicest place,its so clean and they take wonderful care of her.”
“The staff are top notch in their field. The patients are well taken care of. Housekeeping does a wonderful job.”
“My dad spent 25 days in this facility recovering from a broken hip. He lost 5 lbs because the food was nasty. He was not giving any chose but what he was giving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies in pain management, resident rights, and medical record privacy. The facility shows recurring issues with resident rights across multiple surveys, along with problems in fire safety systems and daily care assistance. While all deficiencies have been corrected according to provider dates, the pattern of complaints and repeat resident rights violations warrants careful consideration during your visit.
Apr 2, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Dec 17, 2024Routine2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 14, 2024Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 14, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Medilodge of Monroe
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 50
Ownership & Management
Owners
Fifteeninone Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
157 reviews from families & visitors
Official Website
Visit medilodgeofmonroe.com
Medicare data downloads
Original nursing home datasets
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