Medilodge of Lansing
Strong Medicare quality ratings; families often praise select compassionate and attentive nursing staff. Still worth an in-person visit.
based on 73 Google reviews
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What this means for your family
While some families report positive interactions with specific staff members, the facility has a consistent pattern of severe neglect, including ignored call lights and poor hygiene. We strongly advise families to conduct unannounced visits and ask specifically about current nurse-to-patient ratios before considering this facility for a loved one.
Google Reviews
Google Reviews
73 reviews on Google“Medilodge of Lansing receives highly polarized feedback, with some families praising individual staff members, while others report severe neglect and safety hazards. Recurring complaints center on chronic understaffing, poor hygiene, and a lack of responsiveness to basic patient needs like call lights and medication management. Families considering this facility should be aware of the significant disparity between positive testimonials and reports of dangerous care lapses.”
Quality Themes
Tap a score for detailsStrengths
- Select compassionate and attentive nursing staff
- Modern security check-in system
- Effective behavioral unit and hospice support
- Welcoming front desk personnel
Concerns
- Chronic understaffing and high staff turnover (mentioned by 8 reviewers)
- Neglect of basic patient needs (call lights ignored, hygiene, feeding) (mentioned by 9 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2With the facility housing 85 residents, what specific protocols do you have in place to ensure call lights are answered promptly and hygiene needs are met consistently?
- 3Given the recent focus on staffing stability, how do you ensure that residents receive consistent care from familiar faces rather than relying on temporary or rotating staff?
- 4I see you have a strong behavioral unit and hospice support; how does your team coordinate communication with families to ensure we are kept in the loop regarding our loved one's care?
- 5What steps is the facility taking to address the maintenance and cleanliness concerns that have been noted in recent inspections?
- 6Could you walk me through how your team manages medication administration and monitors health changes to ensure residents remain stable and comfortable?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was admitted there on 5/12/16 for rehab. She is a fall risk and needs help with everything. She asked to use the restroom and was brought a walker and left alone. Nobody ever returned to help.”
“My father in law was placed there for rehab. He was there less than 24 hours and called to say he didn’t feel safe. We went and removed him today. It was appalling the condition we saw him in.”
“As an adult child of an elderly parent I know this is a nightmare for all of us... many of the employees at this place are outstanding... all great people who really care and they made a terrible situation tolerable and manageable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Lansing has significant recurring issues with families filing 6 complaint-triggered deficiencies, including recent concerns about abuse reporting and medication management. The facility consistently struggles with medication safety, fire safety systems, and quality of care across multiple surveys from 2023-2025. While the provider reports correcting deficiencies when cited, the pattern of repeated violations in critical areas like pharmacy services and safety systems suggests ongoing operational challenges that warrant careful consideration.
Dec 4, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 12, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 3, 2024Routine11
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide enough space and equipment to meet each resident's needs
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Apr 11, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Medilodge of Lansing
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 5 of 50 (Best)
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit medilodgeoflansing.com
Medicare data downloads
Original nursing home datasets
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