Loading EveryPlace content…
Public Google reviewers rate this highly and often mention warm, family-oriented atmosphere. Schedule a visit to confirm the fit.
based on 51 Google reviews
Email Bickford of W Lansing to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Public Google reviewers rate Bickford of W Lansing highly. Reviewers highlight: warm, family-oriented atmosphere, friendly and personable staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Bickford of West Lansing receives polarized feedback, with many reviewers praising the warm, family-like atmosphere and friendly staff, while others report significant concerns regarding staffing levels and quality of care. Families considering this facility should be aware of reports detailing slow response times, unmet care needs, and challenges with administrative communication.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My father was there for a few months and no one was there to talk to when I needed them, you were always understaffed. He wasn't taken care of like I was told he would be.”
“I also observed another resident in a wheelchair in the hallway not wearing any pants. He told me he had been requesting help to get dressed for about a half hour with no response from staff.”
“The director of nursing is caring and really looks out for residents and family. Facility is clean and beautiful.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, including a resident missing essential doses that resulted in hospitalization. Additionally, there have been issues with incomplete resident admission paperwork, failure to follow tuberculosis screening protocols for staff and residents, and concerns regarding facility security and resident supervision.
Resident B's service plan lacked detailed information on how the resident demonstrates behaviors requiring Lorazepam and whether nonpharmaceutical interventions can be used.
Failure to implement staff training program based on program statement and service plans (noted as a violation, though specific details were truncated).
Staff failed to document/attest to completing skin prep and dressing tasks for Resident E and Resident B on 03/28-03/29.
Residents A, F, and G did not have Tuberculosis (TB) tests on record within 12 months prior to admission.
Resident A's records did not have an admission agreement on file.
Staff person 1 (SP1) was not properly screened for TB within 10 days of hire, and the facility failed to complete the annual TB risk assessment.
Resident A did not receive prescribed medications (Keppra and Vimpat) for multiple days, leading to an emergency room visit.
Bickford of W Lansing, LLC
Contact this facility directly and verify the details that matter most to your family.
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit bickfordseniorliving.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Divine Life Assisted Living Center 4 LLC
< 1 miAssisted Living · Lansing, MI
Divine Life Assisted Living Center 5 LLC
< 1 miAssisted Living · Lansing, MI
Medilodge of Lansing
< 1 miNursing Home · Lansing, MI
Bridgeway Park Lansing
< 1 miAssisted Living · Lansing, MI
Bridgeway Park Lansing
< 1 miAssisted Living · Lansing, MI
Delta Retirement Center
< 1 miAssisted Living · Lansing, MI