Bickford of W Lansing
Limited public data on Bickford of W Lansing. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 46 Google reviews
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What this means for your family
While the facility is praised for its clean environment and friendly staff, there are recurring, serious reports of understaffing and neglect. Families should conduct an unannounced visit during off-peak hours to observe staff responsiveness and ask specifically about the current staff-to-resident ratio.
Google Reviews
Google Reviews
46 reviews on Google“Bickford of West Lansing receives polarized feedback, with many reviewers praising the warm, family-like atmosphere and friendly staff, while others report significant concerns regarding staffing levels and quality of care. Families considering this facility should be aware of reports detailing slow response times, unmet care needs, and challenges with administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Friendly and personable staff
- Clean and well-maintained facility
- Engaging and vibrant community environment
Concerns
- Understaffing and slow response times (mentioned by 3 reviewers)
- Inconsistent quality of care for residents (mentioned by 3 reviewers)
- High cost relative to the level of care provided (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We love how much the management engages with feedback from the community; how does the team use resident and family input to improve daily operations?
- 2With such a warm and family-oriented atmosphere here, what are some of the favorite social activities or group outings that residents participate in?
- 3How do you ensure that care remains consistent and personalized for every resident, especially during busy shifts?
- 4What is the specific protocol for responding to medical emergencies or sudden changes in a resident's health during the night?
- 5How does the facility manage staffing levels to ensure that response times to call lights or resident needs remain quick and reliable?
- 6When looking at the monthly costs, can you help us understand the full range of services and amenities included to ensure we are getting the best value for our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My father was there for a few months and no one was there to talk to when I needed them, you were always understaffed. He wasn't taken care of like I was told he would be.”
“I also observed another resident in a wheelchair in the hallway not wearing any pants. He told me he had been requesting help to get dressed for about a half hour with no response from staff.”
“The director of nursing is caring and really looks out for residents and family. Facility is clean and beautiful.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified serious concerns regarding medication management, including a resident missing essential doses that resulted in hospitalization. Additionally, there have been issues with incomplete resident admission paperwork, failure to follow tuberculosis screening protocols for staff and residents, and concerns regarding facility security and resident supervision.
Apr 24, 2025Routine
Residents A, F, and G did not have Tuberculosis (TB) tests on record within 12 months prior to admission.
Failure to implement staff training program based on program statement and service plans (noted as a violation, though specific details were truncated).
Staff failed to document/attest to completing skin prep and dressing tasks for Resident E and Resident B on 03/28-03/29.
Resident A's records did not have an admission agreement on file.
Staff person 1 (SP1) was not properly screened for TB within 10 days of hire, and the facility failed to complete the annual TB risk assessment.
Resident B's service plan lacked detailed information on how the resident demonstrates behaviors requiring Lorazepam and whether nonpharmaceutical interventions can be used.
Aug 15, 2024Complaint
Resident A did not receive prescribed medications (Keppra and Vimpat) for multiple days, leading to an emergency room visit.
Ownership & Operations
Who Operates This Facility
Bickford of W Lansing, LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit bickfordseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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