Bridgeway Park Lansing
Families consistently rate this highly — reviewers highlight highly responsive and accessible leadership. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
Bridgeway Park has seen a significant turnaround under new management, making it a strong candidate for families seeking an engaged and responsive leadership team. While the facility is currently undergoing renovations, the positive feedback regarding the memory care unit and staff attentiveness suggests a stable and caring environment.
Google Reviews
Google Reviews
18 reviews on Google“Bridgeway Park Lansing has undergone a significant transition under new ownership, with many families reporting a marked improvement in management, staff engagement, and facility atmosphere. Reviewers frequently praise the new leadership, particularly the Executive Director, for being accessible and responsive, while noting that the facility is currently undergoing renovations to enhance the living environment.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and accessible leadership
- Warm, welcoming, and home-like atmosphere
- Noticeable improvements in organization and staffing
- Active and engaging resident activities
Concerns
- Unease regarding the transition from previous ownership (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since Bridgeway Park has recently undergone a change in ownership, what steps are you taking to ensure that the transition remains smooth and consistent for current residents?
- 2I’ve noticed the leadership here is very responsive to feedback; how do you incorporate family input into the daily life and activity planning for residents?
- 3With your focus on maintaining a warm, home-like atmosphere, how do you help new residents feel settled and integrated into the existing community during their first few weeks?
- 4Your residents seem to stay very active; could you walk me through a typical week of programming and how you tailor these activities to different interests?
- 5Given the smaller size of your community with 38 residents, how does your team manage medical needs and coordinate care during an emergency or after-hours situation?
- 6I appreciate how accessible the management team is here; what is the best way for us to stay in regular communication with you regarding our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The new Director, Darlene, has been wonderful. She has an open-door and actually takes the time to talk with you, listen, and address concerns; something that was really missing with past management.”
“She lives in the memory care building. Darlene is so caring and kind, it’s like leaving my grandma with family. The food smells amazing. The activities are taking place now and I have seen many residents taking part.”
“What truly stands out at Bridgeway Park is the management team as a whole. It’s not uncommon to see members of leadership out on the floor, interacting with and assisting residents.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified concerns regarding the facility's ability to follow safety protocols during resident falls and a failure to update care plans to reflect necessary changes in supervision. While some issues have been addressed through staff retraining, families should be aware of past instances where medical protocols and resident rights postings were not strictly maintained.
Jan 28, 2026Complaint
Resident's service plan was not updated to reflect a change in supervision needs (increased frequency of checks) following a fall, and the plan lacked sufficient detail regarding care needs.
Jul 29, 2025Complaint
The facility failed to follow its resident incident protocol and procedure when a resident fell and hit her head while on blood-thinning medication; the resident was not sent to the hospital as required by policy.
Apr 8, 2024RoutineCleanReport
No deficiencies found during this inspection.
Mar 30, 2023Routine
Resident Rights and Responsibilities were not posted in a public place within the facility.
Evidence of tuberculosis (TB) screening performed within 12 months before admission was not on record for an admitted individual.
Ownership & Operations
Who Operates This Facility
Bridgeway Park Senior Living LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit bwplansing.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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