Assisted Living

Delta Retirement Center

Name: Public quality & inspection record for Delta Retirement Center
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention engaging social activities and community events. Schedule a visit to confirm the fit.

201 Mall Drive S, Lansing, MI 48917|Reported capacity: 140|Licensed & active

Google rating

4.3/5

based on 29 Google reviews

(517) 323-6970 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Delta Retirement Center highly. Reviewers highlight: engaging social activities and community events, welcoming, homelike atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

56 public Google reviews available

Delta Retirement Center receives highly polarized feedback, with many families praising the warm, community-focused environment and engaging activities for independent residents. However, multiple reviewers express serious concerns regarding the facility's ability to provide adequate care for those requiring significant assistance, citing slow call-light response times and staffing shortages. Families considering this facility should carefully evaluate whether the level of care matches their loved one's specific medical and mobility needs.

Quality Themes

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Strengths

Engaging social activities and community events
Welcoming, homelike atmosphere
Friendly and helpful administrative/dining staff
Strong support during end-of-life/hospice care

Concerns

Slow or inadequate response to call lights for assistance (mentioned by 2 reviewers)
Inadequate care for residents requiring high levels of assistance (mentioned by 2 reviewers)
Staffing shortages and lack of visibility in hallways (mentioned by 2 reviewers)

Rating Trends

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Distribution · 56 analyzed

How They Respond to Reviews

59%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is quite active in responding to feedback online; how do you use that resident and family input to continuously improve the daily experience here?
2With your strong focus on community events and social life, what are some of the most popular activities residents are currently participating in?
3Could you walk me through your current process for medication management and how you ensure accuracy and consistency for residents?
4When a resident needs extra support or has an urgent request, what is your typical protocol for responding to call lights and ensuring staff are available throughout the hallways?
5How does your care model adapt if a resident’s health needs change or if they require a higher level of daily assistance over time?
6Given your reputation for providing compassionate end-of-life and hospice support, how do you coordinate with families and external providers during those sensitive times?

Personalized based on this facility's data

Key Review Excerpts

“If you’re in need of assistance this is not the place to go. You rarely see staff, they are not checking on their residents, they do not respond to calls for assistance in a timely fashion.”

Family member of resident · 2026★★☆☆☆

“The caregiving staff turnover was high and under qualified to administer medical injections. The lack of care and concern for my parents’ wellbeing prompted our family to immediately remove them from this facility.”

Family member of resident · 2025★☆☆☆☆

“My mother has been at Delta Retirement Center for nearly 4 years, and both her and our family have never regretted making that decision. The care, endless activities, quality meals, and sense of community have made her life so much more enjoyable.”

Long-term resident's family · 2026★★★★★

Source: 56 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Delta Retirement Center, INC.

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(517) 323-6970

deltaretirement.com

201 Mall Drive S

Lansing, MI 48917

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

29 reviews from families & visitors

Official Website

Visit deltaretirement.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.