Medilodge of Kalamazoo
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 50 Google reviews
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What this means for your family
While the facility offers effective physical therapy and a clean environment, the recent reports of severe neglect and communication failures are deeply concerning. Families should conduct an unannounced visit during off-hours to observe staffing levels and response times firsthand before making a decision.
Google Reviews
Google Reviews
50 reviews on Google“Medilodge of Kalamazoo receives highly polarized feedback, with many reviewers praising the facility for its friendly staff, effective physical therapy, and clean environment. However, there are serious, recurring allegations regarding neglect, poor communication during medical emergencies, and significant understaffing that impacts basic resident care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Friendly and courteous nursing staff
- Clean and well-maintained facility
- Secure entry and visitor management
Concerns
- Significant understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor quality, unappealing, or cold food (mentioned by 2 reviewers)
- Neglect regarding basic hygiene or resident comfort (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With a smaller community of 39 residents, how does your team ensure that each person receives prompt attention when they need assistance, especially during peak times?
- 3I’ve heard great things about your physical therapy programs, but could you walk me through how you ensure residents are also supported with their daily hygiene and personal comfort needs?
- 4What is the current process for meal service, and how do you gather feedback from residents to ensure the food quality and temperature meet their preferences?
- 5Since the health inspection reports noted a few areas for improvement, what specific steps has the facility taken recently to address those concerns and enhance the quality of care?
- 6What does a typical day look like for a resident here in terms of social engagement and activities, and how do you tailor those to different ability levels?
Personalized based on this facility's data
Key Review Excerpts
“My father died at this location February 11, 2025 and I as the NEXT OF KIN was not notified of his death! This is borderline malpractice and illegal!”
“Physical therapy is doing me great getting me stronger and making sure i am gonna walk better than ever. Love this place.”
“The memory care hall staff work so hard and do a wonderful job. The rehab staff work wonders and get people back home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who fell and were seriously hurt
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with seven complaint-triggered deficiencies, indicating families have filed reports about care problems. The most recurring issues involve fire safety systems, resident notification procedures, and infection control programs. Problems with pressure ulcer care, accident prevention, and daily living assistance have persisted across multiple surveys from 2023 to 2025, suggesting ongoing challenges in core care areas that families should carefully evaluate during visits.
Jul 9, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 1, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 14, 2023Routine6
Smoke Deficiencies
Provide properly protected cooking facilities.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 14, 2023Complaint5
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Payment Denial
Jul 9, 2025
9-day denial
Ownership & Operations
Who Operates This Facility
Medilodge of Kalamazoo
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 23 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit medilodgeofkalamazoo.com
Medicare data downloads
Original nursing home datasets
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