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Public Google reviewers rate this highly and often mention compassionate and friendly staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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Public Google reviewers rate Lakehouse Kalamazoo highly. Reviewers highlight: compassionate and friendly staff, engaging social activities and themed events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
LakeHouse Kalamazoo is frequently praised for its compassionate, friendly staff and active social environment, with families highlighting the facility's efforts to host engaging events and themed parties. However, there are significant concerns regarding staffing levels, particularly on weekends, which have led to reports of delayed response times and safety incidents. Families should weigh the positive, community-focused atmosphere against these reported lapses in care consistency.
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Key Review Excerpts
“The staff at Lake House has been wonderful to work with. The care and attention they have given my mom has been very good. I live in another town away from my mom, the Lake House staff’s open, timely and frequent communication with me has been outstanding when care adjustments have been needed.”
“This assisted living facility was a nightmare. My Mother only resided there for 4 months before we moved her to a better place. This facility is chronically understaffed on weekends.”
“We cannot say enough about the Lakehouse staff that became like family to my dad and I. They showed true compassion and provided unwavering support right up through my dad's passing.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several concerns regarding medication administration accuracy, food safety/sanitation, and the secure storage of hazardous chemicals. The facility has also struggled with maintaining required health screening timelines for staff and residents.
Meal census and food records for the preceding three months were missing or incomplete.
Refrigerator door, prep table surfaces, and countertops were not clean or maintained in a sanitary condition.
Hazardous/toxic chemicals were easily accessible in the dining room and conference room; the activities room was found unlocked and accessible.
Missing dishwasher sanitization logs for the preceding three months, making it impossible to verify cleanliness.
One resident's TB screening was completed the same day as admission rather than within 12 months prior to admission.
One employee's TB screening was completed outside of the required 10 days of hire.
Multiple food items were found unlabeled with appropriate open dates; also, scoops were stored inside sugar containers, posing a cross-contamination risk.
Residents were receiving medications that had been discontinued by a physician because the facility did not receive the updated order.
An employee did not have a tuberculosis screening on file within 10 days of hire.
Medication Administration Records (MAR) contained missing documentation and blank records for several medications (Calmoseptine, Acetaminophen, and Vigamox) for specific residents.
Kalamazoo AL LLC
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Google Reviews
45 reviews from families & visitors
Official Website
Visit lakehousekalamazoo.seniorlivingnearme.com
MI LARA — View Official Record
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