Nursing HomeMedicaid Medicare 5-star

Corewell Health Rehabilitation & Nursing Center -

Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.

1001 Leffingwell Avenue Ne, Northeast · Grand Rapids, MI 49525|80 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.9/5

based on 13 Google reviews

(616) 267-4800 Directions Website

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What this means for your family

Corewell Health Rehabilitation & Nursing Center - has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

13 public Google reviews available

Corewell Health Rehabilitation & Nursing Center receives high praise for its physical environment, cleanliness, and effective physical and occupational therapy services. However, there is a stark divide in experiences regarding nursing care, with multiple reports of severe neglect, including issues with medication administration, hygiene, and responsiveness to patient needs. Families should be aware that while many patients have successful recovery experiences, there are significant concerns regarding the consistency of care provided by the nursing staff.

Quality Themes

Tap a score for details

Strengths

Highly effective physical and occupational therapy
Clean, modern, and well-maintained facility
Professional and supportive staff (reported by majority)
Appealing amenities like outdoor courtyards and private rooms

Concerns

Neglect of basic patient needs including hygiene and toileting (mentioned by 3 reviewers)
Issues with medication management and withholding of pain relief (mentioned by 2 reviewers)
Slow or non-existent response to call lights and requests for help (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 13 analyzed

How They Respond to Reviews

92%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your facility has a 5-star CMS rating for staffing, which is impressive; could you walk me through how your team ensures timely responses when a resident uses their call light?
2Since your team is very active in responding to online feedback, what is the best way for families to communicate concerns or updates to ensure they are addressed promptly?
3Given the importance of consistent care, what specific protocols do you have in place to ensure that daily hygiene needs and toileting assistance are prioritized for every resident?
4I understand that medication management is a critical part of care; could you explain the process your nursing team uses to ensure medications and pain management needs are tracked and administered accurately?
5Your physical and occupational therapy programs are highly regarded; how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
6With the beautiful outdoor courtyards available, what kind of social activities or events do you host to help residents feel connected to the community here?

Personalized based on this facility's data

Key Review Excerpts

“The private rooms are so clean, spacious and comfortable it feels like a resort rather than a rehab/nursing facility.”

Long-term resident's family · 2025★★★★★

“The staff so far, especially night shift treats me like absolute trash. Neglecting basic needs such as toileting even purposely withheld my pain medications.”

Rehab patient · 2026★☆☆☆☆

“Staff routinely neglected basic needs, including withholding meals, threatening to withhold medication, and failing to provide timely assistance.”

Long-term resident's family · 2025★☆☆☆☆

Source: 13 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.62hrs

Registered nurses for medical care

Total Nursing

5.00hrs

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

15.4%

14.8%

Kent

12.7%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.3%

Kent

2.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

13.9%

10.8%

Kent

8.9%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility16.7%

Better than Avg

Here

16.7%

19.0%

20.0%

Kent

23.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.3%

Better than Avg

Here

14.3%

19.5%

19.4%

Kent

16.6%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility8.8%

Worse than Avg

Here

8.8%

4.6%

5.1%

Kent

5.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

79.8%

79.5%

Kent

83.1%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

82.0%

83.3%

Kent

90.9%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.1%

Kent

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

4findings in history

Latest survey: 1 · well below MI avg (9.8)

This facility has a relatively clean inspection record with only 4 deficiencies across 2 surveys, all corrected by the provider. The main issues involved fire safety equipment (smoke barriers and doors) in 2023 and a data transmission problem in 2025. No complaints were filed by families, and all identified problems were addressed, suggesting the facility is responsive to regulatory requirements.

Jul 9, 2025Routine1 finding

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Apr 5, 2023Routine3 findings

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Corewell Health Rehabilitation & Nursing Center -

Organization Type

nonprofit

Chain Affiliation

Chain Name

Corewell Health

Chain Size

6 facilities nationwide

Chain avg rating: 4.4/5 · Rank 1 of 8 (Highest rating)

Ownership & Management

Owners

Spectrum Health Continuing Care

Owner · Organization

100%

Corewell Health

Owner (parent company) · Organization

100%

Key personnel

Beg, SiminOfficer / DirectorBragg, TalawndaOfficer / DirectorBuckley, JohnOfficer / DirectorDoornbos, MaryOfficer / DirectorFerrell-Robinson, LynnetteOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(616) 267-4800

corewellhealth.org

1001 Leffingwell Avenue Ne

Grand Rapids, MI 49525

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

13 reviews from families & visitors

Official Website

Visit corewellhealth.org

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.