Corewell Health Rehabilitation & Nursing Center -
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 13 Google reviews
Watch Corewell Health Rehabilitation & Nursing Center -
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility offers excellent physical therapy and a comfortable, clean environment that many patients enjoy. However, because multiple reviewers have reported serious issues with nursing neglect and medication management, we strongly advise families to conduct frequent, unannounced visits to monitor the quality of care your loved one receives.
Google Reviews
Google Reviews
13 reviews on Google“Corewell Health Rehabilitation & Nursing Center receives high praise for its physical environment, cleanliness, and effective physical and occupational therapy services. However, there is a stark divide in experiences regarding nursing care, with multiple reports of severe neglect, including issues with medication administration, hygiene, and responsiveness to patient needs. Families should be aware that while many patients have successful recovery experiences, there are significant concerns regarding the consistency of care provided by the nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Professional and supportive staff (reported by majority)
- Appealing amenities like outdoor courtyards and private rooms
Concerns
- Neglect of basic patient needs including hygiene and toileting (mentioned by 3 reviewers)
- Issues with medication management and withholding of pain relief (mentioned by 2 reviewers)
- Slow or non-existent response to call lights and requests for help (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your facility has a 5-star CMS rating for staffing, which is impressive; could you walk me through how your team ensures timely responses when a resident uses their call light?
- 2Since your team is very active in responding to online feedback, what is the best way for families to communicate concerns or updates to ensure they are addressed promptly?
- 3Given the importance of consistent care, what specific protocols do you have in place to ensure that daily hygiene needs and toileting assistance are prioritized for every resident?
- 4I understand that medication management is a critical part of care; could you explain the process your nursing team uses to ensure medications and pain management needs are tracked and administered accurately?
- 5Your physical and occupational therapy programs are highly regarded; how do you integrate these sessions into a resident's daily routine to keep them active and engaged?
- 6With the beautiful outdoor courtyards available, what kind of social activities or events do you host to help residents feel connected to the community here?
Personalized based on this facility's data
Key Review Excerpts
“The private rooms are so clean, spacious and comfortable it feels like a resort rather than a rehab/nursing facility.”
“The staff so far, especially night shift treats me like absolute trash. Neglecting basic needs such as toileting even purposely withheld my pain medications.”
“Staff routinely neglected basic needs, including withholding meals, threatening to withhold medication, and failing to provide timely assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
12
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a relatively clean inspection record with only 4 deficiencies across 2 surveys, all corrected by the provider. The main issues involved fire safety equipment (smoke barriers and doors) in 2023 and a data transmission problem in 2025. No complaints were filed by families, and all identified problems were addressed, suggesting the facility is responsive to regulatory requirements.
Jul 9, 2025Routine1
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Apr 5, 2023Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Corewell Health Rehabilitation & Nursing Center -
nonprofit
Chain Affiliation
Corewell Health
8 facilities nationwide
Chain avg rating: 4.4/5 · Rank 2 of 8 (Best)
Ownership & Management
Owners
Spectrum Health Continuing Care
Owner · Organization
Corewell Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit corewellhealth.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Clark Retirement Home
2.7 miAssisted Living · Grand Rapids, MI
Valley Health Center
3.0 miNursing Home · Grand Rapids, MI
Heather Hills Alf, LLC
3.5 miAssisted Living · Grand Rapids Townshi, MI
The Cortland Riverside Gardens
3.5 miAssisted Living · Grand Rapids, MI
The Cortland Lodge
3.7 miAssisted Living · Grand Rapids, MI
Cascade Trails Senior Living
4.1 miAssisted Living · Grand Rapids, MI