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Nursing HomeMedicaid Investigative

Medilodge of Farmington

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

34225 Grand River Ave, Farmington, MI 48335117 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 132 Google reviews

5
4
3
2
1
Medilodge of Farmington Nursing Home in Farmington, MI — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (34 vs median 8.0)

Bottom 25% in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MEDILODGE chain · $296,114 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

This facility has a very active social and rehabilitation program that many families appreciate. However, the recurring reports of neglect, slow response times, and hygiene issues are serious red flags. If you choose this facility, maintain a very high level of daily involvement and frequent, unannounced visits to ensure your loved one's needs are being met.

Google Reviews

Google Reviews

132 reviews on Google
Medilodge of Farmington receives highly polarized feedback, with many families praising the facility's rehabilitation services, activities, and friendly staff, while others report severe neglect and poor communication. While some visitors describe a clean and welcoming environment, multiple reviewers have documented critical safety concerns, including issues with bedsores, slow response times to call lights, and medication management errors. Families considering this facility should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean5.0Activities9.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Effective rehabilitation and therapy services
  • Engaging activities and events
  • Friendly and welcoming front-line staff
  • Well-maintained and clean facility environment

Concerns

  • Neglect and poor hygiene (bedsores, soiled clothing/linens) (mentioned by 7 reviewers)
  • Slow or non-existent response to call lights/patient needs (mentioned by 6 reviewers)
  • Understaffing and unprofessional staff behavior (mentioned by 5 reviewers)
  • Poor communication with family members regarding care (mentioned by 4 reviewers)
  • Medication management and treatment plan errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(13)'21(2)'23(11)'25(40)'26(6)

Distribution · 107 analyzed

5
65
4
14
3
1
2
0
1
27
17 reviews posted between Dec 12, 2025Dec 13, 2025 · 15 were 5-star
11 reviews posted between Nov 27, 2025Nov 28, 2025 · 9 were 5-star

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the management team is very active in responding to feedback; how does the facility use family input to improve daily care routines?
  • 2What specific protocols are in place to ensure call lights are answered promptly and that residents' personal hygiene and linen changes are handled consistently?
  • 3Can you walk me through your process for medication administration and how you ensure treatment plans are followed without errors?
  • 4How do you manage staffing levels during night shifts or weekends to ensure residents receive attentive care and quick responses to their needs?
  • 5What kind of daily activities or social events are available to keep residents engaged and connected with one another?
  • 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate communication process with the family?

Personalized based on this facility's data


Key Review Excerpts

My sister is staying at the medilodge of Farmington right now and it is horrible! The night nurse Katrina Put my sister in the hall way with no clothes on with soap still in her hair as she cried.

Long-term resident's family · 2021☆☆☆☆

My mom has been there not even 24 hours the staff aren’t very helpful my moms call light was on for 30 minutes and no one came I had to get up and literally find someone to assist her

Rehab patient's family · 2018☆☆☆☆

The facility has the most caring and compassionate staff. They communicate every detail of care and and keep you abreast of any changes.

Long-term resident's family · 2025★★★★
Source: 132 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
4.73hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.3%
MI
13.1%
Oakland
12.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Oakland
6.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
19.4%
MI
20.2%
Oakland
16.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
14.4%
MI
11.2%
Oakland
11.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility14.1%
Worse than Avg
Here
14.1%
US
4.9%
MI
5.4%
Oakland
6.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.9%
Better than Avg
Here
6.9%
US
15.5%
MI
15.0%
Oakland
15.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility49.0%
Worse than Avg
Here
49.0%
US
81.8%
MI
83.0%
Oakland
79.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility63.4%
Worse than Avg
Here
63.4%
US
79.8%
MI
79.5%
Oakland
76.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
MI
1.2%
Oakland
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
7penalties
Well above state avg (9.8)
64 complaint-triggered
$296,114 in fines

Medilodge of Farmington has an extensive pattern of deficiencies with families frequently filing complaints that triggered federal inspections. The facility consistently struggles with medication management, nursing staffing, and resident care quality across multiple surveys. Recent inspections in 2026 identified ongoing serious issues including medication errors, inadequate nursing staffing, and problems with infection control that are still being corrected, suggesting persistent operational challenges despite repeated citations.

Jan 28, 2026Routine
8
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

Jan 28, 2026Complaint
10
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Nov 12, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 4, 2025Complaint
4
0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 25, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

Apr 16, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Federal Penalties

Fine

Jun 25, 2025

$34,512

Fine

Feb 6, 2025

$115,902

Payment Denial

Feb 6, 2025

19-day denial

Fine

Oct 24, 2024

$94,533

Fine

Sep 29, 2023

$15,593

Fine

Aug 7, 2023

$1,398

Fine

Jul 27, 2023

$15,593

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medilodge of Farmington

Organization Type

for profit

Chain Affiliation

Chain Name

Medilodge

Chain Size

53 facilities nationwide

Chain avg rating: 3.2/5 · Rank 45 of 50 (Worst)

Ownership & Management

Owners

Century Opco Group LLC

Owner · Organization

100%

B&y Healthcare S CORP

Owner (parent company) · Organization

B&y Trust

Owner (parent company) · Organization

Cody Healthcare S CORP

Owner (parent company) · Organization

Craig Flashner 2007 Trust

Owner (parent company) · Organization

Key personnel

Norcross, RobertContracted Managing EmployeeRogers, StaceyContracted Managing EmployeeKlucharich, CynthiaW-2 Managing EmployeeFlashner, CraigOfficer / DirectorPerlstein, YitzchokOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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