Medilodge of Farmington
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 132 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (34 vs median 8.0)
Bottom 25% in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MEDILODGE chain · $296,114 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
This facility has a very active social and rehabilitation program that many families appreciate. However, the recurring reports of neglect, slow response times, and hygiene issues are serious red flags. If you choose this facility, maintain a very high level of daily involvement and frequent, unannounced visits to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
132 reviews on Google“Medilodge of Farmington receives highly polarized feedback, with many families praising the facility's rehabilitation services, activities, and friendly staff, while others report severe neglect and poor communication. While some visitors describe a clean and welcoming environment, multiple reviewers have documented critical safety concerns, including issues with bedsores, slow response times to call lights, and medication management errors. Families considering this facility should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Engaging activities and events
- Friendly and welcoming front-line staff
- Well-maintained and clean facility environment
Concerns
- Neglect and poor hygiene (bedsores, soiled clothing/linens) (mentioned by 7 reviewers)
- Slow or non-existent response to call lights/patient needs (mentioned by 6 reviewers)
- Understaffing and unprofessional staff behavior (mentioned by 5 reviewers)
- Poor communication with family members regarding care (mentioned by 4 reviewers)
- Medication management and treatment plan errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the management team is very active in responding to feedback; how does the facility use family input to improve daily care routines?
- 2What specific protocols are in place to ensure call lights are answered promptly and that residents' personal hygiene and linen changes are handled consistently?
- 3Can you walk me through your process for medication administration and how you ensure treatment plans are followed without errors?
- 4How do you manage staffing levels during night shifts or weekends to ensure residents receive attentive care and quick responses to their needs?
- 5What kind of daily activities or social events are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in a resident's condition, what is the immediate communication process with the family?
Personalized based on this facility's data
Key Review Excerpts
“My sister is staying at the medilodge of Farmington right now and it is horrible! The night nurse Katrina Put my sister in the hall way with no clothes on with soap still in her hair as she cried.”
“My mom has been there not even 24 hours the staff aren’t very helpful my moms call light was on for 30 minutes and no one came I had to get up and literally find someone to assist her”
“The facility has the most caring and compassionate staff. They communicate every detail of care and and keep you abreast of any changes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of Farmington has an extensive pattern of deficiencies with families frequently filing complaints that triggered federal inspections. The facility consistently struggles with medication management, nursing staffing, and resident care quality across multiple surveys. Recent inspections in 2026 identified ongoing serious issues including medication errors, inadequate nursing staffing, and problems with infection control that are still being corrected, suggesting persistent operational challenges despite repeated citations.
Jan 28, 2026Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jan 28, 2026Complaint10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 4, 2025Complaint4
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 25, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 25, 2025
$34,512
Fine
Feb 6, 2025
$115,902
Payment Denial
Feb 6, 2025
19-day denial
Fine
Oct 24, 2024
$94,533
Fine
Sep 29, 2023
$15,593
Fine
Aug 7, 2023
$1,398
Fine
Jul 27, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Medilodge of Farmington
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 45 of 50 (Worst)
Ownership & Management
Owners
Century Opco Group LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit medilodgeoffarmington.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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