Storypoint Livonia
Families consistently rate this highly — reviewers highlight warm, professional, and empathetic staff. Schedule a visit to confirm the fit.
based on 30 Google reviews
Watch Storypoint Livonia
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families report excellent experiences with the facility's leadership and environment, there are serious, recurring reports of neglect and hygiene issues. I strongly recommend that you conduct unannounced visits to check on your loved one's personal care and hygiene, and ask specifically about their current protocols for medication management.
Google Reviews
Google Reviews
30 reviews on Google“StoryPoint Livonia receives highly polarized feedback, with many families praising the facility's physical beauty, professional leadership, and compassionate staff during transitions. However, there are serious, specific allegations regarding neglect, poor hygiene, and medication errors that suggest inconsistent quality of care. Families considering this facility should weigh the positive experiences of many against these critical reports of inadequate daily living support.”
Quality Themes
Tap a score for detailsStrengths
- Warm, professional, and empathetic staff
- Beautiful, clean, and well-maintained facility
- Spacious and comfortable resident rooms
- Effective and welcoming tour experience
Concerns
- Neglect of basic hygiene and activities of daily living (mentioned by 2 reviewers)
- Medication management and clinical errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to continuously improve your daily operations?
- 2Given that you have 58 residents, what specific processes are in place to ensure that each individual receives consistent, personalized attention regarding their daily hygiene and personal care needs?
- 3Could you walk me through your medication management system and the specific safety checks you have in place to ensure accuracy for residents?
- 4What does a typical social or activity calendar look like for a resident here, and how do you encourage participation for those who might be more reserved?
- 5Since you pride yourselves on a warm and professional environment, how do you train your staff to maintain that high standard of care during busy or high-stress times of the day?
- 6In the event of a medical concern or a change in a resident's health status, what is your protocol for communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“All I can say if you care about your family members do not use this facility. We had my dad there for just over a year and it has been one issue after another, from medication errors, not cleaning the room properly (including leaving poop on the floor for over 24 hours), lying to us about sending out lab work, etc.”
“Upon her intake at the new facility, when we took off her shoes her nails were so long they were growing back into her toes, the bottom of her feet were black. When she was showered you could see the dirt on the bottom of the shower.”
“Every member of the staff has been remarkably kind, attentive, and genuinely caring. Executive Director Kathy has been an incredible partner in my father’s care — steady, supportive, and always willing to listen.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including failures to properly update care plans following falls that resulted in injury. Additionally, there have been documented instances where personal hygiene needs, such as regular bathing, were not consistently met.
Dec 2, 2025Complaint
Resident A's personal hygiene needs were not met; specifically, the resident bathed only two times during her last month at the facility despite requiring assistance.
Jun 6, 2025Complaint
Inadequate supervision and protection for Resident A, which resulted in multiple falls including a fall on 3/09/2025 that caused a hip fracture.
The resident's service plan was not updated to reflect significant changes in care needs, specifically regarding increased fall risk and poor safety awareness.
Oct 31, 2024Routine
Failure to assure an organized program for protection and supervision, specifically regarding the use of bedside assistive devices (Halo Rings) for multiple residents.
Ownership & Operations
Who Operates This Facility
Aeg Livonia Opco, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Aspen Assisted Living LLC
1.1 miAssisted Living · Livonia, MI
Botsford Senior Living Center
1.7 miAssisted Living · Farmington Hills, MI
Brookdale Farmington Hills
2.6 miAssisted Living · Farmington Hills, MI
Fairmont Senior Living of Northville
3.8 miAssisted Living · Plymouth, MI
The Manor of Novi
4.4 miNursing Home · Novi, MI
Farmington Hills Comfort Care
4.4 miAssisted Living · Farmington Hills, MI