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Public Google reviewers rate this highly and often mention warm, professional, and empathetic staff. Schedule a visit to confirm the fit.
based on 31 Google reviews
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Public Google reviewers rate Storypoint Livonia highly. Reviewers highlight: warm, professional, and empathetic staff, beautiful, clean, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
StoryPoint Livonia receives highly polarized feedback, with many families praising the facility's physical beauty, professional leadership, and compassionate staff during transitions. However, there are serious, specific allegations regarding neglect, poor hygiene, and medication errors that suggest inconsistent quality of care. Families considering this facility should weigh the positive experiences of many against these critical reports of inadequate daily living support.
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Key Review Excerpts
“All I can say if you care about your family members do not use this facility. We had my dad there for just over a year and it has been one issue after another, from medication errors, not cleaning the room properly (including leaving poop on the floor for over 24 hours), lying to us about sending out lab work, etc.”
“Upon her intake at the new facility, when we took off her shoes her nails were so long they were growing back into her toes, the bottom of her feet were black. When she was showered you could see the dirt on the bottom of the shower.”
“Every member of the staff has been remarkably kind, attentive, and genuinely caring. Executive Director Kathy has been an incredible partner in my father’s care — steady, supportive, and always willing to listen.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding resident safety, including failures to properly update care plans following falls that resulted in injury. Additionally, there have been documented instances where personal hygiene needs, such as regular bathing, were not consistently met.
Resident A's personal hygiene needs were not met; specifically, the resident bathed only two times during her last month at the facility despite requiring assistance.
The resident's service plan was not updated to reflect significant changes in care needs, specifically regarding increased fall risk and poor safety awareness.
Inadequate supervision and protection for Resident A, which resulted in multiple falls including a fall on 3/09/2025 that caused a hip fracture.
Failure to assure an organized program for protection and supervision, specifically regarding the use of bedside assistive devices (Halo Rings) for multiple residents.
Aeg Livonia Opco, LLC
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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